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東南芝加哥/哈蒙德萬豪費爾菲爾德套房酒店的評價

2.5 out of 5
東南芝加哥/哈蒙德萬豪費爾菲爾德套房酒店
7720 Corinne Dr, Hammond, IN

評價

8.2

很好

10 分評分，優異；730 則評價中有 313 則" "
8 分評分，不錯；730 則評價中有 251 則" "
6 分評分，一般；730 則評價中有 88 則" "
4 分評分，欠佳；730 則評價中有 44 則" "
2 分評分，很差；730 則評價中有 34 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
opinion on our staying
very nice experience. We enjoyed our staying there very much. It's convenient and has good location. highly recommanded!
General Manager 於 2016年8月26日的回應
Greetings, Thanks so much for the 5-star review! Shelli W General Manager

10/10 優異

Brittany

讚好：整潔度、職員與服務和住宿狀況
Always a great when I stay
於 2024 年 4 月住了 2 晚

8/10 不錯

Tempia A Dorsey

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the convenience of this property and the security .
於 2024 年 4 月住了 3 晚

4/10 欠佳

Cameron

讚好：整潔度和住宿狀況
Staff member on reception was not welcoming or friendly. Was abrupt and rude and I felt like I had to work for already paying to stay. I had driven 830 miles today and to be greeted this way was poor form. She was sitting down at the guest area relaxing when I came in and basically hated the fact I was there. Ive worked in hotels most of my life and currently own and operate small hospitality venues in NY so understand the importance of whats a stake. The venue itself is nice but the lady on service needs to be reminded of her role.
於 2024 年 4 月住了 1 晚
Jay 於 2024年4月11日的回應
Thank you for sharing your feedback. I apologize for the experience was below standard. I will reach out to my leadership team and implement necessary policies to ensure this type of experiences can be avoided in future.Once again, I apologize on behalf of my team.

10/10 優異

Kathleen

讚好：整潔度、職員與服務和住宿狀況
Excellent service! Very clean!
於 2024 年 4 月住了 1 晚
Jay 於 2024年4月11日的回應
Thank you for taking time to provide feedback. This will be shared as a way to celebrate our hard work with our team.

8/10 不錯

Taylor

Overall nice stay
於 2024 年 3 月住了 1 晚
Jay 於 2024年3月31日的回應
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 優異

Wendy (Baraboo)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean hotel with quality bedding and towels. Everyone of the staff that we met, including the housekeepers, were very friendly.
於 2024 年 3 月住了 1 晚
Jay 於 2024年3月31日的回應
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 優異

Ollie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
it was very nice
於 2024 年 3 月住了 2 晚
Jay 於 2024年3月31日的回應
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 優異

Christine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was awesome. Very kind and friendly. They really went above and beyond to make us feel welcomed.
於 2024 年 3 月住了 1 晚

8/10 不錯

J Jesus

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Branden

於 2024 年 2 月住了 2 晚

8/10 不錯

GARY

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

4/10 欠佳

William

商務旅客
不滿：客房舒適度
Pay more and stay elsewhere
I reserved a room several weeks before my stay. When I checked in, the clerk was first too busy on her phone in the lounge area, and then when she meandered over to check me in, no apology for the wait. I was assigned a room behind/beside the elevator, so all night I had to listen to that. The HVAC unit in the window/wall was very noisy, with two options - noisy fan continually running (with the accompanying drying out of sinuses), or noisily kicking on and off all night. With that noise as well as the useless pillows (too soft to use only one, too tall when piled), I got very little sleep. I would recommend paying more and staying somewhere else.
於 2024 年 1 月住了 1 晚

6/10 一般

Bigg

親子同遊
My stay was an ok stay for the most part I stayed the whole weekend Friday to Sunday. My second day there and my room didn’t get clean while I was gone. And today once I checked out I walked out to my front license plate on the ground someone hit my car inside the hotel parking lot and they did not accommodate me for it. Overall rate 7.5
於 2024 年 1 月住了 2 晚

8/10 不錯

omar (Chicago)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
for one night and the continent breakfast is good wonderful stay it's just the location besides that no problem
於 2024 年 1 月住了 1 晚

4/10 欠佳

Jennifer (Winona Lake)

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Old and worn out - bed was super uncomfortable. Staff were nice, but there are a few other hotels right next door that look newer. Wish we had booked one of those instead!
於 2024 年 1 月住了 1 晚
Matthew 於 2024年1月22日的回應
Dear Jennifer,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. I am glad the staff was able to take great care of you but I am sorry to hear about the beds.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Sincerely,Matthew UtzFairfield by Marriott Chicago Southeast/Hammond, IN

10/10 優異

Latonia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2024年1月12日的回應
Dear Latonia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Charles

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was one of the cleanest hotels I have stood at in Indiana will stay there when I come back
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2024年1月5日的回應
Dear Charles,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Irma

伴侶同遊
於 2023 年 12 月住了 1 晚

2/10 很差

Lisa

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Yikes
The hotel is basically on the middle of the highway. Terrible location. Bleak, dingy, gross. The front desk person was unhelpful at best. A group of my family was in different rooms for a funeral. My parent’s room had ripped curtains and a dirty toilet. My room had a dirty toilet. My sister’s room had mold in the shower. The halls reek of cigarette smoke. Marriott needs to remove this hotel from its portfolio
於 2023 年 12 月住了 2 晚
Lynsey A. - General Manager 於 2024年1月5日的回應
Dear Lisa,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 優異

Michael A.

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2024年1月5日的回應
Dear Michael A.,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Yin Chian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good . And good location
於 2023 年 12 月住了 2 晚
Lynsey A. - General Manager 於 2023年12月18日的回應
Dear Yin Chian,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

joseph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2023年12月18日的回應
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Garrick

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2023年12月18日的回應
Dear Garrick,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Antwron

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Lynsey A. - General Manager 於 2023年12月18日的回應
Dear Antwron,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Donna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Checked in late. The machine that had the food, had empty boxes. This was disappointing although we did find something else suitable to eat. This was a minor problem. Overall, the stay was extremely satiffactory
於 2023 年 11 月住了 1 晚
Lynsey A. - General Manager 於 2023年12月1日的回應
Dear Donna,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. I do want to apologize for the empty food boxes you experienced in our Market. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Ivan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Lynsey A. - General Manager 於 2023年11月22日的回應
Dear Ivan,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Olivia

伴侶同遊
We were in town for a concert at the Hard Rock and this hotel was a quick choice for price and looks. Jackie was the staff member who checked us in and was amazing! Breakfast fit our needs and it was relatively quiet for a hotel off the highway and on a Friday night. Will definitely stay again if ever in the area!
於 2023 年 11 月住了 1 晚
Lynsey A. - General Manager 於 2023年11月22日的回應
Dear Olivia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般

真實旅客

家人同遊
不滿：整潔度和住宿狀況
Poorly Maintained Hotel
I am surprised of the level of stars this hotel has. Our room had torn drapery, a poorly operational toilet, patch work wall paper, a bed that was improperly affixed to a twin size frame, cracked lamp shade, tile that did not adhere to the wall, it just seemed like the management was at a place where they just did not care any more. When I walked into the hotel to see the cluttered front desk and associates eating their meals and texting at the front counter, I suspected that the quality of the hotel would likely match what was seen. On a good note, the towels and bedding were clean and the Heat and AC were operational
於 2023 年 10 月住了 2 晚
Lynsey A. - General Manager 於 2023年10月27日的回應
Dear Anonymous,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯

Michelle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Lynsey A. - General Manager 於 2023年10月27日的回應
Dear Michelle,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般

Randall

於 2023 年 10 月住了 1 晚
Lynsey A. - General Manager 於 2023年11月22日的回應
Dear Randall,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the ownership, leadership, housekeeping, and maintenance teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 欠佳

wayne

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
lack of cear
於 2023 年 10 月住了 1 晚
Lynsey A. - General Manager 於 2023年10月16日的回應
Dear Wayne,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place. Thank you so much for your time and feedback.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯

Margaret

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月22日的回應
Dear Margaret,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

steven

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
the desk clerk 9/11 was one of the most personable clerks i have run across. approachable, professional, easy going.
於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月22日的回應
Dear Steven,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Raju

於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月13日的回應
Dear Raju,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Fumika

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月13日的回應
Dear Fumika,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Sandra

於 2023 年 9 月住了 2 晚
Lynsey A. - General Manager 於 2023年9月7日的回應
Dear Sandra,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 優異

Belinda A

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was very clean and quiet. I would definitely stay here again.
於 2023 年 9 月住了 2 晚
Lynsey A. - General Manager 於 2023年9月5日的回應
Dear Belinda,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

DAWN

讚好：整潔度和職員與服務
Fantastic friendly staff at check in. Room was clean. Bed was not comfortable
於 2023 年 9 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月5日的回應
Dear Dawn,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Flora

讚好：職員與服務、住宿狀況和客房舒適度
I was greetedby the clerk Jackie who was very helpful to me upon my arrival!! It was very peaceful and everyone was accommodating! I have no comlaints!
於 2023 年 8 月住了 2 晚
Lynsey A. - General Manager 於 2023年8月30日的回應
Dear Flora,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 欠佳

Yesenia

不滿：職員與服務
於 2023 年 8 月住了 2 晚
Lynsey A. - General Manager 於 2023年8月30日的回應
Dear Yesenia,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Entering from parking lot the property seemed a little sketchy but once inside it was very nice and the receptionist was exceptionally kind to my son and I. Breakfast was good, plenty of choices. I was extra pleased that there was oatmilk to go with my oatmeal as I'm allergic to dairy.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月30日的回應
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Janet

讚好：整潔度和職員與服務
不滿：住宿狀況
The staff including housekeeping were excellent. I was able to check in a bit earlier which I was grateful for as I was very tired. All bedding was fresh and clean. My room 221 was well kept and the carpeting was cleaned to perfection. However, there was a smell coming from the air conditioner. The filters were clean but the air conditioner itself emitted a bad smell so I did not use it. I could use the bath but not the shower. It did not work. This was a handicapped-equipped room. There is mold under the shower chair and I believe mold is the problem in the air conditioner. Please check as mold spores should not be inhaled. Breakfast was very good and served hot. Please check for mold, especially in my room and also the pool room. The staff were helpful and friendly and this made my stay comfortable and worthwhile.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月25日的回應
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. I do apologize for the odor from the air conditioner unit and the issue with the shower chair. Both have been addressed and I am very sorry you had to experience that. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quick overnight-just right
Clean, good breakfast, nice area. A little dated, could use an update. Wouldn’t stay more than 1 night.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月22日的回應
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. I am with you Ms. Hedrick on the double queens, we hope to get double queen beds in our renovation! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

Michael

讚好：整潔度、職員與服務和住宿狀況
The pool was very cold. I feel that it an indoor pool should be at least warm enough to step into without to much shock to the system.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月22日的回應
Dear Michael,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership and maintenance team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般

Pamela

家人同遊
Billing issues
The whole staff was just sitting in a group when we came in. Wasn’t much communication- just handed the girl my credit card and she swiped it for $210.00 (not sure where that number came from). Left about 1/2 later and staff was once again sitting in a group. Got an email saying bill was $189.28 but still says $210.00
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年9月5日的回應
Dear Pamela,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. You're room rate of 169 +tax 189.28, we also hold 20 per night for incidentals, which would be 209.28. Our system rounds to the nearest whole amount, 210. Since there are no incidentals on your reservation you were just charged the 189.28.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 優異

Roger

於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月19日的回應
Dear Roger,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Emily

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Lynsey A. - General Manager 於 2023年8月15日的回應
Dear Emily,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般

Eugene

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean. I did not like that it was the last hotel, seemed a little unsafe.
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月13日的回應
Dear Eugene,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership and team. I do apologize for the placement of our hotel but can assure you our hotel is very safe.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯

patty

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Lynsey A. - General Manager 於 2023年8月9日的回應
Dear Patty,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.