Hanayakamura

Nice hotel - but tricky to find

This hotel was highly rated in all aspects but did not live up to majority of its standards. We arrived about 2015 hours as our flight was delayed, upon arrival we did not receive a welcome drink (Expedia said we should be receiving) and we were starving so we asked if the restaurant was open on the hotel as we just wanted to eat and relax after a long day of travel. The front desk said yes and the last serving is at 2100. we headed straight there before even heading upstairs to the room, once at the host stand she explained that they actually close at 2100 and it’s a buffet style restaurant and everything was already being cleared for the evening so we could not get any food. The following evening we tried the buffet for dinner this time at around 1900 it was way over priced for the quality of food. They had more sides than actual main dishes, majority of food was cold and clearly had been sitting out for hours. We both immediately were sick afterwards. They had 2 outdoor pools, one on the 2nd floor which had nothing to offer except for a few uncomfortable lounge chairs. No snacks or drinks. The rooftop pool was on the 14th floor where it stated they served beverages and snacks. When we couldn’t access it from the elevator, the front desk stated it’s only for club members(we was not explained anywhere). The room was big but designed poorly, the tv was on the opposite end of the beds location so you could not watch it. The store closed at 2100 and offer much options for guest

Amazing hotel with amazing food. Would recommend for anyone looking to relax at the hotel. The beach is close as well about a 10 minute walk to the swimming area.