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"Great staff, beautiful property"

"Lovely clean and new hotel, spectacular view of Mt Fuji from rooms/balcony. Food was good too."

"Amazing location, property in front of lake. Amazing experience."

"Only stayed a day was a basic hotel not as upscale. Breakfast was good crowded area. Room Typical smaller room bed bath toilet. "

"The room is very big for Japanese style room. Slightly dated but clean. The staff were very kind and helpful with transportation. The only complaint is the use of the onsen. It was very loud with talking and excessive laughing. People were “swimming” in it and going underwater. Kids were running around. It was not enjoyable and felt other guests did not know how to respect or use the onsen. Did not return to the onsen. "

"Didn’t really feel like a spa hotel. Yes they have hot baths, but most people from the uk won’t want to go in naked. We used the bath on the balcony which was nice. Apparently there are massage chairs in the spa area. "

"all was perfect"

"Beautiful resort with great hospitality and amenities. The only critique I have is that, especially for this price, I feel like all guests who request the shuttle service to/from the train station should be offered it. It was very difficult for my husband, baby and I to get to the hotel without it (especially because no taxis/ubers were available) and when we wanted to go to use the shuttle on the way back to the train station, they said it was fully booked. They ended up eventually being able to accommodate us, for which we were incredibly grateful, but there was a lot of extra stress and pleading with the front desk to be able to get that confirmation. This was the only tarnish on an otherwise wonderful, relaxing stay. "

"Very helpful staff"