I have been to Thailand over 20 times now and this was by far the worst hotel experience I've ever had. Nothing about this hotel was 5 star except the prices they charged for food, drinks and the spa. I thought I'd have a relaxing weekend outside of Chiang Mai but this hotel did not provide what I desired AT ALL. Customer service was APPALLING, especially for Thailand, where service is so good. Every material from the decorative pillows in the bedroom to the blow dryers to the treadmills in the gym was CHEAP, CHEAP, CHEAP. I use hotels.com all of the time and usually find them quite accurate but this property was just terrible! I would never recommend it to anyone. AVOID.