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杭州和達希爾頓逸林酒店的評價

4.5 out of 5
杭州和達希爾頓逸林酒店
金沙大道 600 號, 杭州市, 浙江省

評價

8.4

很好

10 分評分，優異；102 則評價中有 42 則" "
8 分評分，不錯；102 則評價中有 44 則" "
6 分評分，一般；102 則評價中有 11 則" "
4 分評分，欠佳；102 則評價中有 3 則" "
2 分評分，很差；102 則評價中有 2 則" "

9.4/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Chi Yin Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

8/10 不錯

真實旅客

商務旅客
讚好：職員與服務
Good choice for business stay
Good service, room is standard
於 2022 年 1 月住了 1 晚

8/10 不錯

Kun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 1 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
服務人員很親切，有問題都會幫房客解決。飯店空間大。設備相當優質 。
於 2019 年 9 月住了 3 晚
YumikoZheng 於 2019年10月2日的回應
尊敬的賓客，您的信賴是我們的榮幸。很高興您能在這裏度過愉快的夜晚，我會同酒店所有的夥伴們分享您的反饋和喜悅。我們始終延續“與逸林，溫暖相迎”的待客之道，您可以加入希爾頓榮譽客會享受免費WiFi以及通過積分獲取更多優惠，期待您的再次光臨！

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
比預期好好多，交通非常方便，鄰近地鐵站及大型商場，往機場也只需半小時車程，服務態度也很好，值得推介。
於 2019 年 7 月住了 3 晚
Yumiko Zheng 於 2019年8月8日的回應
尊敬的賓客，感謝您對我們的支持與肯定，此次入住，能够讓您感到稱心如意，我們深感榮幸，“與逸林，溫暖相迎”一向是我們所推崇和為之努力的目標，我們會更加用心的向每一位客人提供舒適溫馨的入住環境，同時，我們真誠期待您的再次光臨。祝願您身體健康，開心快樂每一天。

10/10 優異

Huai-han

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
性價比高的酒店
非常好的酒店 旁邊就是商場 吃東西逛街都非常方便
於 2019 年 7 月住了 1 晚
Yumiko Zheng 於 2019年8月8日的回應
尊敬的賓客，您的信賴是我們的榮幸。很高興您能在這裡度過愉快的夜晚，我會同飯店所有的夥伴們分享您的迴響和喜悅。我們始終延續“與逸林，溫暖相迎”的待客之道，您可以加入希爾頓榮譽客會享受免費WiFi以及通過積分獲取更多優惠，期待您的再次光臨！

10/10 優異

Wanyu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 3 晚
Yumiko Zheng 於 2019年7月3日的回應
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 優異

真實旅客

於 2019 年 6 月住了 4 晚
Yumiko Zheng 於 2019年6月20日的回應
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 不錯

WEI JEN (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 2 晚
Yumiko 於 2019年5月16日的回應
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 不錯

Wai Kei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Yumiko Zheng 於 2019年4月17日的回應
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the " Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 優異

Chia-Hui

服務熱忱，期待下次再度入住。
於 2018 年 11 月住了 2 晚
vivian 於 2018年12月3日的回應
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 不錯

Lai Fong

Overall the lobby, housekeeping and club floor staff are very helpful. Location not near west lake but still convenient to walk 2-3 mins to metro railway. Opposite there is a shopping mall. The suite is very good to stay and price is good for value.
於 2018 年 11 月住了 3 晚
vivian 於 2018年11月22日的回應
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Be careful and considerate" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.

10/10 優異

Hui Wen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不能再好了
方便的地點，友善的服務，早餐很豐盛且餐廳舒適寬敞，地鐵站在旁邊，是個很棒的選擇
於 2018 年 11 月住了 2 晚
Vivian 於 2018年11月14日的回應
尊敬的宾客，您的信赖是我们的荣幸。很高兴您能在这里度过愉快的夜晚，我会同酒店所有的伙伴们分享您的反馈和喜悦。我们始终秉承“细致入微、体贴入心”的服务理念，您可以加入希尔顿荣誉客会享受免费WiFi以及通过积分获取更多优惠，期待您的再次光临！

8/10 不錯

Chao-Sheng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一般
硬体ok,軟體有待改善.浴室就可以看得出来.
於 2018 年 10 月住了 1 晚
Vivian 於 2018年11月11日的回應
尊敬的宾客， 感谢您下榻杭州和达希尔顿逸林酒店。非常感谢您的反馈，这是指导我们更快更好进步的方向！我们会更加注重细节。我们期待您的再次光临！

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 1 晚
Vivian 於 2018年10月10日的回應
尊敬的宾客，您的信赖是我们的荣幸。很高兴您能在这里度过愉快的夜晚，我会同酒店所有的伙伴们分享您的反馈和喜悦。我们始终秉承“细致入微、体贴入心”的服务理念，您可以加入希尔顿荣誉客会享受免费WiFi以及通过积分获取更多优惠，期待您的再次光临！

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
总体还行，就是碰到活动人太多
总体还是不错的，就是碰到父母邦的活动，一大堆人，餐厅服务员根本忙不过来，用餐的体验非常非常差。

10/10 優異

jun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 1 晚
尊敬的客人您好，感谢您选择入住杭州和达希尔顿逸林酒店并与我们分享您的宝贵意见。能给您带来满意的服务是我们的荣幸，酒店会一如既往秉承服务至上的原则，为客人提供细致入微，体贴入心的服务。您可以免费加入希尔顿荣誉客会会员，享受更多礼遇。真诚期待您的再次入住。 Dear guest, Thank you for taking the time to write a review of your stay and sharing encouraging feedback for DoubleTree by Hilton Hangzhou East. There is nothing like a positive comment from our guests to motivate our staffs. At DoubleTree by Hilton Hangzhou East, it is truly our pleasure to be able to care for our guests. It was our pleasure to be at your service. Thanks again, we look forward to welcoming you back.

4/10 欠佳

真實旅客

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
住過最差的行政樓層房型
行政酒廊的食物、酒水，軟飲不補貨，讓客人覺得不舒服。 房間空調鎖定二十四度，悶。 高樓層水壓小。 早餐補充食材慢、雜亂。 住行政酒廊樓層，還要被施捨免費ＷＩＦＩ，感覺不舒服。 停車塲沒有指標。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall is good except the restaurant! It is a big restaurant. However, the waitress asked us to take the buffet instead of a la carte because they already have 10 guests ordered their meal and we need to wait for at least 1.5hrs. It is strange for me, a big restaurant only can serve <10 guests.

10/10 優異

Hao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Wai Yiu (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel deserve for my recommendation
The hotel is new and 4 mins walk to the metro. The hotel is grand, room is big and clean. The only problem is the WiFi only limited for 1 device and hard to login, the staff mentioned that they’re changing the service provider and should improve in near future. Except this, I’ll recommend this hotel for both business travellers and leisure.

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Xiaolin (北京)

讚好：整潔度、住宿狀況和客房舒適度
环境与客房舒适，服务品质有待提升
位置虽有些偏远，但好在有地铁直达，距离地铁站仅仅3分钟的路程，周围环境整齐安静。 办理入住和退房的时间真的是有些过于长，这可能和江南人的悠闲性格有关，一切都很慢。 前台服务人员不会主动询问或要求你出示希尔顿荣誉客会会员帐号。 客房清扫服务人员态度参差不齐，第二和第三天的阿姨态度真的是挺恶劣，由于不知道毛巾为何出现染色的情况，清洁人员直接从卫生间跑出来训斥到"你们不要用毛巾擦别的东西啊，这样是会被罚款的"，并且这条毛巾就被扔在了卫生间的浴缸中，但是我们并不知道这条毛巾是怎么被染色的。而后在我办理退房手续时才知道被记账有一条毛巾被罚款，最后和酒店交涉后才解决。 p.s. 通过第三方预订希尔顿荣誉客会的会员是享受不了入住积分的，不知道为何。

4/10 欠佳

Sze Lok (HONGKONG)

讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
BAD SERVICE IN RECEPTION
SO FAR AND BAD SERVICE IN RECEIPTION

10/10 優異

YU HSUAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

CHUNCHUAN (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
新又乾淨的酒店
距離杭州市區遠但附近有地鐵金沙湖站可通往市區

10/10 優異

Chun Ki (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地理位置很优越
地理位置很优越，

6/10 一般

CHI WAI (Macau)

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
酒店配備很好，但位置較為荒涼的一家酒店
酒店硬件配備都很新，是一間開業約一年的酒店，但是員工的服務態度怎麼樣，問櫃台問題十問八不知，在櫃檯叫計程車，是透過網頁去叫車，而酒店所在位置仍在發展中，計程車司機大哥也不知道位置在哪，用網頁叫車時司機大哥還打電話來問我位置，我還要衝回櫃台請服務員幫忙說明，服務扣分。雖然很靠近地鐵站（約200米），但周邊甚麼都還沒建好，感覺還是有點荒涼，到杭州市中心坐地鐵也要半個小時，晚間想買瓶水也是要走到十多分鐘一些民宅才有一家超市，而且9點多就休息，想太晚買個宵夜是沒有的，可能還是需要五年多的發展才起來。

8/10 不錯

joshua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

joshua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Fanta (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable hotel
Nice and clean hotel with helpful staff. Though far from the city centre, is easily accessible by the metro; metro station ony 5 minutes away. Good breakfast with lots of choices. Comfortable bed.

8/10 不錯

KUEI WEN (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體不錯的飯店
優點：建築新穎大氣，房間寬敞舒適，早餐豐富，臨近地鐵站，且目前有一新地鐵出口即將完成，就在飯店正前方，地下有條商業街，已有些服飾店、小吃店進駐，未來出行會更方便，生活機能更便利。 缺點：房內無免費WIFI，周邊較荒涼，購物、餐飲選擇不多，但與地鐵站連結有一地下商場，未來若啟用，應會較熱鬧。去西湖搭地鐵約半小時。

8/10 不錯

VivienneZ (Shanghai)

讚好：整潔度、住宿狀況和客房舒適度
高性价比
去下沙很方便，酒店性价比很高

8/10 不錯

lawrence (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything is good, except location
Location is a bad, one good thing is the hotel is just above railway station, well, at least i didnt have to take a cab to the city center

8/10 不錯

愛旅行的我 (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很喜歡這家酒店...
整體來說，這家酒店是家非常優質的五星酒店，住遍大陸的希爾頓系統的酒店，杭州這家是非常不錯。只可惜大廳的蚊子非常多，酒店沒有free wifi,必須到大廳來上網，被蚊子咬的利害，希望加強改善環境清潔。另外，三溫暖沒有把按摩池的熱水加熱，沒辦法使用，服務人員應該要有所警覺，有客戶要使用時，馬上要檢查設施。這些都希望你們能改進，我下次到杭州還是會選擇你們，謝謝。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

YOUNG KOO

於 2023 年 11 月住了 2 晚

10/10 優異

Toshiyuki

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
最高
モールも地下鉄も近く、バスタブもあり快適。
於 2021 年 11 月住了 1 晚

10/10 優異

Toshiyuki

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
最高
周りにモール、地下鉄も近く利用しやすい。
於 2021 年 11 月住了 1 晚

8/10 不錯

XIANGBO

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚

6/10 一般

Damian

商務旅客
讚好：整潔度、職員與服務和住宿狀況
One Great Room & Another OK
I stayed in two different rooms on consecutive nights. The first was great, while the second, I had an equivalent room that didn’t have well-working air conditioning. It was somewhat humid, though not hot. The room was overall just slightly less clean than the other one on a different floor. I thought that was odd for its inconsistency in experience.
於 2021 年 9 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 1 月住了 1 晚

6/10 一般

DUCKHO

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Zoey 於 2020年1月3日的回應
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
よい
於 2019 年 5 月住了 1 晚
Yumiko 於 2019年10月28日的回應
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Simply Welcoming" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.

6/10 一般

真實旅客

商務旅客
讚好：整潔度
ok!
i had to call down for a menu for room service which is a little inconvenient. also, i waited 20 minutes to get a water bottle at breakfast.
於 2019 年 10 月住了 2 晚
Yumiko 於 2019年10月30日的回應
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou. Thank you very much for your feedback. This is the direction that guides us to make progress faster and better. We deeply regret that this stay has not met your expectations. We have recorded the situation and communicated with relevant departments to follow up. Pay attention to the details of the service, resolutely put an end to similar situations, and still look forward to your next visit and witness our changes.

6/10 一般

MIN JAE

讚好：整潔度、職員與服務和客房舒適度
무난함
전반적 경험은 괜찮음. 수영장 괜찮고, 룸 컨디션 괜찮음. 조식은 기대보다는 별로 였음( 나쁘지는 않으나 So So) 예전에 출장 때문에 많이 이용했던 곳이어서 이번 가족 여행때 이용했으나 서호, 송성가무쇼 등 지역과는 거리가 좀 있음.
於 2019 年 8 月住了 1 晚
Yumiko Zheng 於 2019年8月16日的回應
Dear guest, hello. I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will further strengthen our training and polish the service quality in the subtleties. Thank you very much for your supervision of the service and for your valuable comments and suggestions. I hope that next time you return to the hotel, you can feel the warm service, we look forward to seeing you next time.

10/10 優異

Conan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect for my Business Trip in Hangzhou
Hotel looks brand new and is the nicest Doubletree in which I've stayed. There's a multitude of dining, shopping, and bar options within walking distance including an upscale mall across the street. Location was perfect for my business trip, however, tourists might want to stay closer to downtown/sites.
於 2019 年 7 月住了 1 晚
Yumiko Zheng 於 2019年7月31日的回應
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況
於 2019 年 6 月住了 6 晚
Yumiko Zheng 於 2019年7月15日的回應
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was hard to find the entrance to the hotel, it is part of a larger complex.
於 2019 年 5 月住了 1 晚
Yumiko Zheng 於 2019年6月18日的回應
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
Yumiko 於 2019年5月16日的回應
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!