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杭州大廈賓館的評價

4 out of 5
杭州大廈賓館
杭州大廈 A 座 7 樓, 武林廣場 21 號, 杭州市, 浙江省

評價

8.2

很好

10 分評分，優異；74 則評價中有 27 則" "
8 分評分，不錯；74 則評價中有 32 則" "
6 分評分，一般；74 則評價中有 7 則" "
4 分評分，欠佳；74 則評價中有 5 則" "
2 分評分，很差；74 則評價中有 3 則" "

8.8/10 

整潔度

8.2/10 

職員與服務

10/10 

設施服務

8.0/10 

住宿狀況

評價

10/10 優異

SU YU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常不错的酒店，地点位置非要好，酒店底下就大商场，下次会再来
於 2019 年 8 月住了 3 晚
kris 於 2019年8月23日的回應
感谢您的建议，期待您的下次光临！

8/10 不錯

Po Yee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置方便
從地鐵站到酒店只需5分鐘。 在機場出發可以坐機場巴士到武林門站，步行5分鐘到酒店。 房間很大。
於 2019 年 4 月住了 2 晚
kris 於 2019年5月5日的回應
感謝反饋，期待您再次光臨 ！

8/10 不錯

真實旅客

讚好：整潔度
暖氣很熱
於 2018 年 12 月住了 3 晚
金 於 2019年1月14日的回應
尊敬的客人您好，非常感谢您选择入住杭州大厦宾馆，下次入住我们会提前给您开窗通风，衷心期待您的再次光临！

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible front desk and management
Terrible front desk and booking service. I make a full paid booking through hotels.com, but when i checked in, the front desk couldn't find the booking. I called the website hotline and confirmed my booking existed and fully paid, and I let the hotline called the hotel to negotiate. After prolong waiting, the front desk agreed to give me a room, only if I agree to paid RMB600 as deposit, which I was promised to have it refunded to me when check out. It was late night so I paid the money, and was issued a receipt for the deposit. Unfortunately when I checked out the next morning, the front desk refused to make any refund, claiming the hotel's policy only required RMB200 as deposit, so they won't acknowledge the receipt when I showed it to them. I called the hotline again and emailed them the receipt, and let the hotline talked with the hotel again. The hotel staff changed their story this time, and claiming they still couldn't find my booking, so they charged me the money as the fee of a walk in customer, even though the receipt clearly showed the money is for deposit. After a week of continuous emails and telephone conversation with the hotline and the hotel, no conclusion was reached nor any refund was made.
於 2018 年 9 月住了 2 晚

8/10 不錯

Manfeng

讚好：整潔度和職員與服務
於 2018 年 7 月住了 2 晚

4/10 欠佳

真實旅客

不滿：整潔度
在商业区，交通方便，但是卫生不太好，早上有装修的声音，影响休息。
於 2018 年 6 月住了 2 晚

6/10 一般

Losa (HK)

酒店位置在市中心及較近地鐵站
酒店位置在市中心及夠近地鐵站，步行至地鐵站只需10分鐘以內，杭州大廈總共分為四座， A、 B座是專賣名牌 (如LV、CHANEL、Gucci、Dior.....等等)，C、D座是賣一般潮服，如果是打算在這裏購物的話，這間酒店是理想選擇之一，因為他樓下便是各大名牌集中地。 至於食肆方面，周邊的選擇也很多，步行的話也只是5分鐘至15分鐘內也可找到，所以尚算方便。 只是酒店所提供的早餐不如理，雖然它只是收＄45人民幣一位，但質素較差！ 順帶一提，清潔嬸嬸居然把我的面巾當作酒店的毛巾一起收走，其實我的面巾與酒店的毛巾顏色是較相似，但酒店的所有毛巾是帶有金色縫線和酒店標誌的，而我用的是沒有，另外我已特別將我自己的毛巾另外掛起，以免混亂，但最終也是難逃厄運！ 建議其他旅客與要自己攜帶毛巾的話，最好不要帶米白色的毛巾，以免又會被他們誤會及收走。
於 2017 年 12 月住了 2 晚
wang 於 2017年12月27日的回應
尊敬的客人您好，感谢你选择入住杭州大厦宾馆，您非常感谢您对我们酒店的肯定，同时也对您遭遇的问题我们深表歉意，早餐厅由于近期在装修，服务品质受到了一定影响，预定年底将装修完毕，希望到时能给您不一样的体验。您的私人用品被我们服务员误收，对此我们非常抱歉，是否能告知是几号入住的几号房间，我们将尽力为您寻找，我们的联系电话0571-85005619。同时我们也会对员工加强服务培训，以免再发生类似问题，期望在您下次入住时给您一个完美的入住体验。

8/10 不錯

WAI FONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
coco zhao 於 2017年6月14日的回應
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. Sincerely look forward to your visit again!

6/10 一般

Jenny (TW)

讚好：整潔度
在市中心的飯店
離西湖蠻近的，搭TAXI只要22RMB 只是剛到的時候有點找不到飯店入口 ＆ Check-in位置 可能因為在市區，服務態度沒有特別好但也沒特別差 沒有附早餐有點可惜～ 喜歡購買名牌的人很適合來這裡住，非常方便

8/10 不錯

MINDA (北京)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
电梯不方便

10/10 優異

Tak Hing (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel are in good condition. Location good. Good for business trip.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Zhi Peng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適但地點不放便
周邊沒有餐廳

10/10 優異

YIM FONG YVONNE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
coco zhao 於 2015年12月26日的回應
Dear guests: Thank you for choosing to stay in Hangzhou Tower Hotel. It is our common wish to provide you a safe, health, comfortable rooms and enjoy a memorable experience. Sincerely looking forward to see you again. Wish you a healthy body, and all the best!

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：住宿狀況
coco zhao 於 2015年11月28日的回應
Dear guest,thank you very much for choosing Hangzhou Tower Hotel.It is our honor that you like our hotel,we warmly hope that you may come to our hote again.Best wishes！

8/10 不錯

Joe (Taipei)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通位置很方便
浴室泡澡空間夠舒適

10/10 優異

DM (Guangzhou)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good location
nice hotel , is near xihu

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置很好
房间小但浴室挺大的 在杭州市中心 逛街也挺方便的 周边就有地铁 酒店服务人员服务态度很好。

10/10 優異

陳虹元 (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體都很不錯，軟硬體皆是，商務，出遊應都合適
服務上很nice,房間小一點但浴廁很大很舒服，整體乾淨，值的再去的酒店，地點當然沒話説，cp值高，超水準，下次出差首選
coco zhao 於 2014年5月24日的回應
非常感謝您選擇入住杭州大廈賓館！很高興您喜歡我們賓館，您的滿意是我們追求品質服務的最大動力！熱切期待您的再次光臨！

10/10 優異

Wah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
最佳之選
一切都非常好，說它六星級也不為過，非常方便又高尚，下次還是會選它。
coco zhao 於 2014年5月24日的回應
尊敬的賓客，非常感謝您選擇我們杭州大廈賓館，您的認可是對我們最大的支持與鼓勵。衷心期待著您的再次光臨，並再次感謝您的點評！

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
kris 於 2020年1月25日的回應
感谢您的点评，期待您的下次光临

10/10 優異

Elaine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
kris 於 2019年11月21日的回應
感谢您的评价，期待您的再次光临！

10/10 優異

Hyun Jung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
좋아요!! 편안히 묵었습니다.
좋았습니다! 메트로랑 연결이 되어있어서 찾기도 쉽고... 침구도 아늑하고 너무 편안했습니다. 방도 넓고.. 웰컴 과일 및 과자도 매일매일 주셔서 잘 먹었습니다. 청소도 잘해주셔서 다 만족이었습니다. 다시 항저우여행을 간다면 다시 묵고싶은 호텔이예요
於 2019 年 6 月住了 3 晚
kris 於 2019年6月17日的回應
당신의 평가에 감사드리며, 당신의 재차 왕림을 기대합니다

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
市内の中心部にあり、商業施設やこうえ
於 2019 年 5 月住了 1 晚
kris 於 2019年5月20日的回應
フィードバックに感謝し、またのお越しを楽しみにしております.

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 5 月住了 1 晚
kris 於 2019年5月7日的回應
Thank you for your suggestion and look forward to your next visit

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
清潔感あってよかったです。
於 2019 年 4 月住了 1 晚
kris 於 2019年5月5日的回應
フィードバックに感謝し、またのお越しを楽しみにしております

8/10 不錯

真實旅客

於 2019 年 3 月住了 2 晚
金 於 2019年4月1日的回應
Thank you for choosing HangzhouTower hotel. Looking forward to your visit again！

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
エアコンが集中管理なのか、クーラーにしても暑くなる。あまりにも暑いので窓を開けたら閉まらなくなった。また1晩で部屋の電気が3回落ちた。落ちるたびに主電源を再度入れる必要があった。
於 2019 年 3 月住了 1 晚
金 於 2019年4月3日的回應
ご提案ありがとうございます。ご宿泊の间によくない体験をしたことを申し訳なく思っています，私たちはがんばって改善します，またのお越しを楽しみにしています。

10/10 優異

Gwangil

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
만족스러운 숙박입니다.
저층은 쇼핑몰이고 고층은 호텔인 건물이다. 방은 크지는 않았지만, 상당히 깔끔했고, 고층이라서 전망이 매우 좋았다. 화장실도 깔끔하고, 크며, 각종 물품이 잘 갖추어져 있다. Wulin Square역이랑 매우 가깝고, B번 출구로 나가는게 가기에 편하다. 다른 출구로 나가서 쇼핑몰 아래를 통해 올라가는 방법도 있는데, 초행길인 사람에게는 어려워 보인다.
於 2019 年 1 月住了 2 晚
金 於 2019年2月13日的回應
존경하는 고객 님, 안녕 하세요. 항주 빌딩 호텔을 선택 하여 평가 해 주 셔 서 감사 합니다. 입주 기간 동안 주변에 어떤 문제 가 있어도 호텔 직원에게 자문 할 수 있습니다. 다시 찾 아주 시기를 진심으로 바 랍니다.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
従業員のサービスは良かったです。毎日果物が提供してくれることはありがたいです。また止まりたいですね。
於 2018 年 12 月住了 2 晚
金 於 2019年1月14日的回應
お客さま、杭州ビルホテルへのご宿泊をお选びいただき、ありがとうございます.またのお越しを心待ちにしております.

6/10 一般

Kiet

讚好：客房舒適度
不滿：整潔度
Not as expected, but ok.
Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window. Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
於 2018 年 11 月住了 2 晚
金 於 2019年1月14日的回應
Dear guests, thank you very much for staying in hangzhou tower hotel and sharing your details with us. We sincerely look forward to your visit again!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Good location, but rooms are stuffy and hot.
Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again
於 2018 年 11 月住了 2 晚
金 於 2019年1月16日的回應
Dear guest, thank you for choosing HangZhou Tower hotel. If you have any problems during your stay in the hotel, please contact the assistant manager in the lobby. We will try our best to solve them for you.We look forward to your next visit. Best Regards!

10/10 優異

Vladimir

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚

8/10 不錯

PA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, close to metro line 1. Room was spacious and clean.
於 2018 年 7 月住了 2 晚

6/10 一般

John Benedicto

Alright, somewhat impersonal hotel with no frills
於 2018 年 5 月住了 1 晚

6/10 一般

真實旅客

不滿：住宿狀況
I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience.
於 2018 年 5 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 1 晚

10/10 優異

Yan (New York)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel Inside a shopping mall
The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower
於 2017 年 8 月住了 2 晚

8/10 不錯

Shih-Chen

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務

8/10 不錯

Michael

讚好：整潔度、職員與服務和客房舒適度
Room Condition
I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Don't understand why there always is a smell of smoke from cigarettes on the reception floor.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very comfort and the location is awesome!

10/10 優異

Hon-Mun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient and very clean room
The hotel check-in was fast. Room was very clean.
General Manager 於 2016年11月21日的回應
Dear guest, thank you for your recognition of our hotel, looking forward your coming next time.

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Convenient hotel with small rooms.
The room is too small.
General Manager 於 2016年10月25日的回應
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. You can ask for our guest relations officer accompanied you to visit all kinds of rooms next time. You can choose your favourite kinds of rooms.Sincerely look forward to your visit again!

8/10 不錯

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convienient to Luxury Shopping,
Mostly Chinese Business Hotel, Rooms a little sdmall, bathrooms enormous.
General Manager 於 2016年10月17日的回應
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. We are sincerely looking forward to your visit again. I wish you a healthy body, all the best!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superb location in the shopping district
Wonderful location with excellent amenities. No worries on food choices. You will also be spoilt for choice when it comes to shopping.
Y 於 2016年10月14日的回應
Honored guests , Hangzhou Tower Hotel is located in the center of Hangzhou Wulin business circle. It is a shopping, accommodation, dining and entertainment in one of the comprehensive trade body. I'm glad you like our hotel and we sincerely look forward to your visit again. I wish you a happy life and everything goes well!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年10月17日的回應
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. I'm glad you like our hotel and sincerely looking forward to your visit again. I wish you a healthy body, all the best!

10/10 優異

Chong Teng (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value for money exceeding expectations
Location is good, near to the metro, lots of shopping malls, comfortable bed, good wifi, very welcoming and overall great value for money.
General Manager 於 2016年10月19日的回應
Honored guest: Thank you for choosing to stay in Hangzhou Tower Hotel. I'm glad you like our hotel and sincerely looking forward to your visit again. I wish you a healthy body, all the best!

8/10 不錯

Torben Holm (Esbjerg)

讚好：整潔度和客房舒適度
God komfort, manglende faciliteter
OK hotel, men mangler faciliteter. Ingen eller meget lille lobby, kun en restaurant. Ligger på 7 sal i et stort eksklusivt og dyrt shoppingcenter. Værelserne er gode. Lidt kedeligt område.