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杭州開元名都大酒店的評價

4.5 out of 5
杭州開元名都大酒店
市心中路818號, 蕭山區, 杭州市, 浙江省

評價

8.4

很好

10 分評分，優異；87 則評價中有 36 則" "
8 分評分，不錯；87 則評價中有 31 則" "
6 分評分，一般；87 則評價中有 18 則" "
4 分評分，欠佳；87 則評價中有 2 則" "
2 分評分，很差；87 則評價中有 0 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

6.0/10 

設施服務

8.6/10 

住宿狀況

評價

10/10 優異

Jie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得再来
非常好好的住宿体验。下次还会优先开元
於 2021 年 2 月住了 1 晚

10/10 優異

CHAO-CHING

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
有機會，下次還會去住
於 2019 年 11 月住了 3 晚
Leo 於 2019年11月30日的回應
尊敬的宾客，您好！感谢您选择入住杭州开元名都大酒店。住在名都，您不仅可以尝江南味道早餐、还可以玩真枪射击、喝麦芽Whisky，享云端SPA、品中国好茶，体验超棒哦。尽享更多开元关怀，我们在这里等你哦。衷心期待您的再次光临和体验，祝您生活愉快！

4/10 欠佳

Jung Ju

不滿：職員與服務
於 2019 年 7 月住了 1 晚

8/10 不錯

TSUNG-PEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Food only provided till 12am. Not convenient for business traveller who arrived hotel after 12am.
於 2017 年 12 月住了 1 晚

10/10 優異

Pennymagic01

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 1 晚

8/10 不錯

Andrew (Yuk)

讚好：整潔度、職員與服務和住宿狀況
地氈，網线
我入住此洒店數天，發現其中有房間的網綫不能用。而地氈更有凸起來的狀況，轉房后都有同樣情況，如此會對客人做成不必要的危機！需多加留意！
rm.hzmd@kaiyuanhotels.com 於 2017年1月17日的回應
尊敬的宾客：您好，欢迎您选择杭州开元名都大酒店。关于您所说的问题酒店也是十分的重视，在每年的更新改造计划中都会有相应的推进。您下次入住时，可以提起那打电话致电快捷服务中心，我们会给您做好提前的安排。开元酒店，享你所想！我们真诚期待您的再次光临！

6/10 一般

真實旅客

讚好：客房舒適度

4/10 欠佳

KUO HAO

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
差勁的網路

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Yi-Ling (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯
房間空間大、乾淨舒適

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
不滿：整潔度

6/10 一般

Min

讚好：客房舒適度
飯店有點舊 人很多所以總是不大乾淨

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It's a nice hotel!
在市中心，附近很熱鬧，唯一缺點就是離機場有點遠。

6/10 一般

Fang-Chen (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務不夠專業
1. 入住時繳交500元押金,退房時,櫃台未主動提醒取回押金。幸好有親朋幾日後也入住此家酒店,請其代為取回。否則500元人民幣就此泡湯 2. 房客使用游泳池還要收費50元,前所未聞

8/10 不錯

Jason Chen (臺灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
恰如其份的星級飯店
很愉快，只是對面是建築工地,附近沒什麼地方逛，待飯店也滿輕鬆舒適的，人員服務態度專業和善

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
廁所
淋浴間有些狹窄，浴缸容易水漬潑灑至外面，造成地面潮濕、積水

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

於 2019 年 10 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Poor temperature control
air conditioner was not properly operated. It's so hot in the room as well as hotel lobby.
於 2019 年 9 月住了 1 晚
杭州开元名都大酒店 於 2019年10月8日的回應
Dear guests,Hello！ Dear guests, Thank you very much for choosing Grand New Centry Hotel HangZhou. I'm very sorry that I couldn't bring you a good check-in experience. I hope you will encounter any problems or opinions during your next check-in. We welcome you to share with us in the first place so that we can solve them for you in time. Kaiyuan hotel, enjoy what you think, we sincerely look forward to your coming again.

8/10 不錯

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A good value place to stay
The hotel was very satisfactory
於 2019 年 2 月住了 2 晚

10/10 優異

jeongoh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
욕실에서 반신욕하면서 티비를 볼수 있음. 화장실에 티비스피커가 연결되어 있음
주위에 편의점은 없습니다. 다만 맞은편에 백화점이 있어서 지하 먹거리, 마트가 있어서 좋습니다.
於 2019 年 1 月住了 2 晚

10/10 優異

Oro (日本)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
綺麗なホテルでした。英語が通じないことがありましたが、スマートフォンの翻訳機能を使われていたので、問題無く話ができました。
於 2018 年 10 月住了 1 晚
Leo 於 2018年11月17日的回應
亲爱なる賓客、こんにちは。私达の支持を心から感谢します。あなたの理解と包容、小元は心に感动します。あなたのご好评とご褒美に、小元は见て、心に喜びました。将来、より良いサービスを提供するために、私たちは絶えず向上します。ご再お越しいただきまして、お楽しみに!

8/10 不錯

Ben

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable bed and room.
Comfortable bed and room. Breakfast and meals not the best I ever had in China, and not too much in the area but very close to subway.
於 2018 年 10 月住了 4 晚

6/10 一般

Shih

讚好：客房舒適度
The stay was ok, on the 10th day stay, they logged me out the system and told me that I need to pay more for the rest of stay. After all the explanations and trips up dawn the elevator, they apologized that was their mistake. To make it up he said will have the service to deliver a fruit bowl to my room, it was never arrived. I am back Home today.
於 2018 年 10 月住了 13 晚

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務和客房舒適度
Only nice location
For Chinese is ok for that hotel but for other countries people are not comfortable to stay, coz they really cant not speak english. Even i would like to order for room service, it is really hard to orde coz of there english skill.
於 2018 年 8 月住了 3 晚
Leo 於 2018年9月3日的回應
Dear guests，Hello, thank you very much for choosing to stay Grand New Centry hotel in Hangzhou ! Our general manager of the hotel attaches great importance to the service quality, and the hotel has been continuously improving and improving the service quality. We are very sorry for the inconvenience caused to you, and we are very grateful for your understanding of us. We will continue to strengthen our English training. I hope the next time will please you. I look forward to seeing you again and wishing you a pleasant life!

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Don’t expect much
No staff can speak English , hotel interior is good but management is bad
於 2017 年 12 月住了 2 晚

10/10 優異

HYEONG REOL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
2017년 국경절에 항주에서. .
5성급 호텔로 숙박하기 좋은 곳임. 항주시내가 아닌 신도시에 위치해서 주변 인프라는 미성숙된곳임. 신도시로 향후 주변인프라가 완성되면, 좋을듯....항주공항을 이용하실분은 적극 추천합니다
於 2017 年 9 月住了 1 晚

10/10 優異

chirag

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
於 2017 年 8 月住了 1 晚

8/10 不錯

Pat

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great business hotel
Clean and comfortable hotel. Hotel staff was very friendly and helpful.

8/10 不錯

Dickson (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good and comforatable hotel.
wifi is really no good, need alot of funny registration and yet do not get connection at room for computer and phone.

8/10 不錯

Chung Yu (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good business hotel while in Hangzhou XiaoShan are
Good stay but the room wifi signal was very weak, however the hotel sent over a router and installed in my room, problem solved.

6/10 一般

真實旅客

讚好：客房舒適度
不滿：職員與服務
The wifi was very poor and worse that NOONE understood or talked english. I almost missed my flight. I had asked for a taxi to the airport at 7.15, but they couldn't even to that right and thought I needed it for 9...... Not a hotel for foreigners

6/10 一般

TALK (제주도)

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
직원 근무 숙련도가 형편없음
가격 대비 괜찮은 편이나 직원들 숙련도가 떨어지고 아침 식사는 별로임 실제로 우리팀 예약이 안되어 있다고해서 약30분 이상 지체되었고(예약 번호랑 파우처를 보여 주었음에도) 확인 후에는 요금은 지불 되었냐고 물어서 어이없었고 우리 옆에서 한 손님이 항의하다 화내면서 직원에게 휴대폰을 던지는 일도있었음 우릴 마중나온 라이온스 절강성 총재도 나를 보면서 미안하다고 할 정도

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

HANJUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Michael (Düsseldorf - Germany)

讚好：職員與服務
不滿：住宿狀況
30 - 45 Minuten bis zum Flughafen
Bin spät angekommen und mußte mogens direkt zum Flughafen. Den versprochenen Flughafen-Bus für 300 RMB gab es nicht - das Taxi hat aber nur 110 RMB gekostet. Wenn es Taxis gibt - ist das o.K. ............ Schade das die Klimaanlage nicht wirklich funktioniert hat. Auch in diesem Hotel war der Schimmel in meinem Zimmer zu riechen. Eigentlich sehr schade.

8/10 不錯

Tae Ick (구리)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
okay for business
Overall it was okay

6/10 一般

JING

10/10 優異

korean kang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
호텔 직원들도 친절하고 좋았어요. 다음에 또 가고 싶네요. 한국 프로그램이 없어서 아쉽네요.
호텔을 배경으로 한컷.

8/10 不錯

Jesus K.

讚好：職員與服務和客房舒適度
不滿：整潔度
Not quite a 5 stars
This is a Chinese chain hotel. Stains in the carpet, (something I have seen in most Chinese hotels I have been to). Also stains in the lower bed cover. Gim very poorly equipped with machines in need of maintenance. Restaurant breakfast was just acceptable. Staff can hardly speak english. On the good side, lots of amenities, spacious room, nice modern decoration.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good hotel for business trip
very convient & nice service and kindness.

8/10 不錯

hyungseok (korea)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
적극추천합니다.
전반적으로 굉장히 만족합니다. 서비스는 중국에서 보기드문 수준입니다.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good!
가격대비 만족도는 조금 부족하지만 전체적인 분위기는 좋았습니다. 서비스도한 만족입니다!

10/10 優異

Don Smith (USA)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
New Century Grand Hotel Hangzhou
Terrific 5 Star Hotel. Amazing value. The upscale Chinese restaurant is the best I've ever had. The Western buffet breakfast is excellent. I've stayed there several times and I will again and again.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
가성비 좋은 호텔
출장으로 잠자고 조식만 먹고 나왔습니다. 방 시설이 깨끗하고 좋았고, 아침식사는 무난했습니다.

8/10 不錯

Ole Pedersen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

brendan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good!
excellent hotel in suburb of Hangzhou city. There's under construction around the hotel.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff needs to speak english.