外觀

杭州濱江銀泰喜來登大酒店的評價

5 out of 5
杭州濱江銀泰喜來登大酒店
江虹路 1769 號, 濱江區, 杭州市, 浙江省

評價

8.8

優異

10 分評分,優異;42 則評價中有 23 則" "
8 分評分,不錯;42 則評價中有 14 則" "
6 分評分,一般;42 則評價中有 2 則" "
4 分評分,欠佳;42 則評價中有 2 則" "
2 分評分,很差;42 則評價中有 1 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Yachin

於 2023 年 10 月住了 1 晚
Sheraton Grand Hangzhou Binjiang Hotel 於 2023年11月3日的回應
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

10/10 優異

CHINLING

於 2019 年 10 月住了 1 晚
杭州滨江银泰喜来登大酒店 於 2020年10月12日的回應
尊敬的宾客, 十分感谢您选择下榻杭州滨江银泰喜来登大酒店,并收获您的五星好评。真诚期待您的再次光临!

10/10 優異

Richard

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
杭州滨江银泰喜来登大酒店 於 2020年10月22日的回應
尊敬的宾客, 十分感谢您选择下榻杭州滨江银泰喜来登大酒店,并收获您的五星好评。真诚期待您的再次光临!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Creative and online marketing Manager-Lily Zhuang 於 2019年5月21日的回應
Dear Guest, thank you for staying with us and for leaving your valuable review. We are happy to hear about your positive visit and great experience. Thank you for the compliments and recommendations. We wish to welcome you to Sheraton Grand Hangzhou Binjiang Hotel in the near future.

8/10 不錯

Clark

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
还可以,入门级别的五星,整体条件都不错。只是给的景观大床房房间不规则,睡着不舒服。
於 2019 年 2 月住了 1 晚
Digital Marketing Supervisor 於 2019年2月25日的回應
尊敬的宾客,感谢您下榻杭州滨江银泰喜来登大酒店并与我们分享您的入住体验。很高兴您对酒店的服务和设施感到满意,我们也会再接再厉,不断提升和更新我们的服务品质。也期待您的下次光临。

10/10 優異

真實旅客

讚好:職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 1 晚
Creative and online marketing manager Lily Zhuang 於 2019年5月21日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 優異

Cheuk Hong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel, but no shops around at night.
於 2018 年 12 月住了 1 晚
Digital Marketing Supervisor 於 2019年1月11日的回應
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sheraton Grand Hangzhou Binjiang Hotel 於 2018年4月18日的回應
Dear Guest, Thank you very much for sharing your experiences with us, and we look forward to welcoming you back in the near future.

10/10 優異

xinzheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置很好,毗邻钱塘江,酒店设施较新,服务人员热情周到。
於 2018 年 2 月住了 2 晚
Sheraton Grand Hangzhou Binjiang Hotel 於 2018年2月8日的回應
尊敬的客人,您好!很高兴看到您选择杭州滨江银泰喜来登大酒店并对酒店做出积极的肯定。杭州滨江银泰喜来登大酒店位于杭州新兴中央商务区-滨江区, 紧邻钱塘江,可俯瞰令人叹为观止的江景和城市花园,是宾客商务旅行和探索杭州当地风情的理想下榻之所。期待您下次继续选择杭州滨江银泰喜来登大酒店!

10/10 優異

Jiaming

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 2 晚
Dear Guest, Thank you for your positve reviews and we are looking forward to your next visit.

8/10 不錯

tu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Internet is slow
於 2017 年 6 月住了 2 晚
Dear Guest,thank you for staying with us at Sheraton Grand Hangzhou Binjiang Hotel. per your comments, our IT department will check internet speed right away .thank you for your comment so as we have another chance to improve guest's experience. thank you again and looking forward to your next visit in the future. best regards

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
Dear Guest, Thank you for choosing stay at Sheraton Grand Hangzhou Binjiang Hotel. Your review is encouraging us to keep delivering a genuine hospitality experience to our guests. Thank you again for taking the time to share your comments and we look forward to welcoming you back to our hotel in the near future.

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
Dear Guest, Thank you so much for your review of our hotel. We do hope to have you back with us again when you next travel to Hangzhou. We look forward to welcoming you back in the near future.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dear Guest, Thank you for staying with us .Thank you for your review, and we look forward to welcoming you back in the future!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel.Hope you have the opportunity to visit us again in the near future.

6/10 一般

Fenny

讚好:整潔度、住宿狀況和客房舒適度
靠錢塘江邊,與當地生活無違合感
整體環境服務佳,但唯一美中不足,是空調有裝簧氣味及離市區較遠. 較棒的是位錢塘江旁,早上早起慢跑,傍晚可看夕陽,晚上可欣賞夜景。
杭州滨江银泰喜来登大酒店 於 2017年3月23日的回應
尊敬的客人,您好,感谢您选择入住杭州滨江银泰喜来登大酒店并留下您的反馈。酒店位于钱塘江岸边,交通非常便捷。无论您去哪里,无论您做什么,喜来登都能如您所愿。感谢您和我们分享您的住宿体验并祝一切顺利!

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location.
於 2024 年 1 月住了 1 晚
Sheraton Grand Hangzhou Binjiang Hotel 於 2024年1月10日的回應
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

10/10 優異

Jiayu

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Sheraton Grand Hangzhou Binjiang 於 2023年10月5日的回應
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

10/10 優異

KOSHU

家人同遊, 商務旅客
讚好:職員與服務
不滿:住宿狀況
Good view
於 2023 年 8 月住了 2 晚
Sheraton Grand Hangzhou Binjiang 於 2023年8月30日的回應
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

8/10 不錯

Jacob

商務旅客
讚好:整潔度、職員與服務和住宿狀況
river walk is exceptional
fantastic hotel. great location. my only complaint is they must have some mattress protector on the beds, they don't breathe well so i'm sweating at night. walking distance to the mall is also great. and you get get a several mile walk in next to the river. very scenic and the boardwalk is right across from the hotel. highly recommended to take a walk at night.
於 2023 年 8 月住了 2 晚
Sheraton Grand Hangzhou Binjiang 於 2023年8月28日的回應
Dear valued guest,Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. We highly value the feedback you provided in your review, and we have shared your comment with relevant departments for further investigation. We genuinely hope to have the opportunity to welcome you back and make up for any disappointment you may have experienced. We look forward to your next visit!

6/10 一般

真實旅客

商務旅客
不滿:整潔度
Hotel is definitely NOT as clean as a typical 5 star hotel… Location is excellent to have a walk along Qiantang river.
於 2023 年 6 月住了 2 晚
Yuki 於 2023年7月7日的回應
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.

8/10 不錯

HYEON GOO

於 2023 年 6 月住了 1 晚
Yuki 於 2023年6月25日的回應
尊敬的宾客,感谢您下榻杭州滨江银泰喜来登大酒店并与我们分享您的入住体验。酒店伫立于钱塘江畔,坐拥壮丽的河流景观、花园美景和城市天际线风光。同时酒店毗邻中心商业区及著名旅游景点,满足您的购物及游玩需求。诚挚期待您的再次光临!

10/10 優異

CnS

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Yuki 於 2023年5月29日的回應
尊敬的宾客,感谢您下榻杭州滨江银泰喜来登大酒店并与我们分享您的入住体验。酒店每间客房都宽敞舒适,别具一格。房间内配备高速无线网络和纯平电视,可使您随时与外界保持联系;喜来登特色睡眠体验和独立的热带雨林淋浴间则能让您轻松缓解旅途的疲惫,焕发身心活力。酒店直面壮阔的钱塘江,步行可达钱塘江边,距离杭州火车站车程30分钟,距离萧山国际机场车程30分钟。诚挚期待您的再次光临!

10/10 優異

T (上海)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
清潔感があり非常に良かった
於 2020 年 9 月住了 1 晚
杭州滨江银泰喜来登大酒店 於 2020年10月12日的回應
お客様へ 平素より杭州滨江银泰喜来登大酒店をご利用頂きありがとうございます。当店では、お客様の安心と快適な体験を注目しており、今度ご好評誠にありがとうございます。またのご来店をお待ちしております。

2/10 很差

真實旅客

商務旅客
不滿:整潔度、職員與服務和客房舒適度
於 2019 年 8 月住了 1 晚
Manager of Creative and Digital Marketing 於 2019年8月27日的回應
Dear Guest, thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel on your recent stay and taking the time to share your feedback with us here. We are disappointed to learn that we failed to meet your expectations. We truly value your feedback as we are able to identify areas where we can improve and get better. We look forward to welcoming you back in the future.

10/10 優異

David

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Manager of Creative and Digital Marketing 於 2019年8月12日的回應
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel. We look forward to welcoming you back to the hotel in the near future

8/10 不錯

Fredrik

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A well located hotel not too far from the Airport, train station and the business districts of Hangzhou. Comfortable and good service as you would expect from a Sheraton hotel. The gym would benefit from more gear, but you could still enjoy a reasonable workout. Breakfast was fresh.
於 2018 年 11 月住了 1 晚
Digital Marketing Supervisor 於 2019年1月11日的回應
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.We look forward to welcoming you back to the hotel in the near future

8/10 不錯

Fredrik

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bra hotell för affärsresa
Klassiskt Sheraton hotell med det man behöver på resan. Gym kunde gärna vara lite mer utrustat, men ok.
於 2018 年 11 月住了 1 晚
Digital Marketing Supervisor 於 2019年1月11日的回應
Thank you for your staying at Sheraton Grand Hangzhou Binjiang Hotel. We are delighted to hear that you have enjoyed your experience at our hotel.We look forward to welcoming you back to the hotel in the near future

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚
Digital Marketing Supervisor Joyce 於 2018年10月26日的回應
Dear Guest, Thank you so much for your review of our hotel. We do hope to have you back with us again when you next travel to Hangzhou. We look forward to welcoming you back in the near future.

4/10 欠佳

Edward

不滿:職員與服務
Avoid check in/out
Check in and check our was awful .. check out 7am no one on check out desk had to go find someone
於 2018 年 6 月住了 1 晚
Digital Marketing Supervisor Joyce 於 2018年8月28日的回應
Dear Edward, thank you for taking the time for your review and feedback.We are very sorry you experienced an imperfect stay and level of customer service with our front desk staff and take more focus on customer service sense.We hope to see you again and give you an excellent stay.

8/10 不錯

alon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

10/10 優異

LUCKY STAR (NEW YORK)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The excellent business hotel in Hangzhou.
The Staff is very kind and good English speaking. The room is cozy and clean. The breakfast restaurant's food are good enough for the foreigners and staffs is very nice and friendly. I appreciate this restaurant staff's service.
於 2017 年 11 月住了 3 晚
Sheraton Grand Hangzhou Binjiang Hotel 於 2017年11月28日的回應
Dear Guest, Thank you for taking time to share your stay experience with us . We are glad to know that you had a great time with us. It's very encouraging and I will share your compliments with our colleague. We are honored to provide the best service to every guest to make their journey in Hangzhou extraordinary. Thanks again! Look forward to seeing you soon! Yours Sincerely

4/10 欠佳

CAROLINA

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Always stay in this hotel but this time they changed the service and conditions, first they wanted to changed to twin bed and they were so impolite
於 2017 年 9 月住了 1 晚

10/10 優異

gerald

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Newer Hotel.
Very new hotel. If you "have" to be in Hangzhou China, I recommend this hotel.
於 2017 年 8 月住了 2 晚

10/10 優異

steve

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dear Guest, Thank you for taking the time to comment on your recent stay at Sheraton Grand Hangzhou Binjiang Hotel .Your review is really encouraging us to keep delivering a genuine hospitality experience to our guests. Thank you again for choosing us. Till we meet again in the near future.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice and clean hotel
nice and very clean room. front desk spoke English
Dear Guest , Thanks so much for choosing to stay with us and for writing a wonderful review. We are pleased to also hear that you found your room to be comfortable and our staff to be professional. We wish to welcome you again in the future.

8/10 不錯

dai (tokyo)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
広くて清潔感あり
とても快適に過ごせました スタッフは若い子が多かったですが、頑張りが感じられました 一つ問題は駅から遠すぎる気がします タクシー使うのがいいのでしょうが、杭州駅のある方から、 川渡るのにすごく大回りする感じなので、目的に応じては、使いやすかったりそうでなかったりするのかと思います ホテル自体は、安くてすごくよかったです

10/10 優異

cash (y)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
New and comfortable
Service is also awesome, room is very clean, they also provide smoking room. Very convenient.
Sheraton Grand Hangzhou Binjiang Hotel 於 2017年3月23日的回應
Dear Guest, Thank you for sharing your experience with us and we pleased to hear you enjoyed your stay. It was a delight to have you stay with us and we hope you will come and stay with us again in the near future.

10/10 優異

Soo (Seoul)

讚好:整潔度、住宿狀況和客房舒適度
Wonderful Hotel in the heart of Alibaba
This hotel looked very new. We stayed one night in a superior room. The room was very modern and had an excellent condition. We enjoyed staying there. The only problem was that the hotel staff were not specialized. They may need more experience.
Dear Guest, thank you for choosing Sheraton Grand Hangzhou Binjiang Hotel. Very appreciate for your kindly support and we have passed your comments to the related department and hotel management team. We will wholeheartedly at your service and looking forward to your next stay with us.