10/10 Excellent
Ming-Yi
20 Oct 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ming-Yi
Stayed 1 night in Oct 2025
The Silk Lakehouse, Shangri-La Hangzhou
4.5 star property
Choose dates to view prices
Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou
Located close to West Lake and Broken Bridge, The Silk Lakehouse, Shangri-La Hangzhou provides a rooftop terrace, a coffee shop/cafe and a garden. The on-site restaurant, Living Room by Alan Yu, offers breakfast, lunch, dinner and garden views. Pilates classes and yoga classes are offered at the 24-hour health club; The Silk Lakehouse, Shangri-La Hangzhou also has dry cleaning/laundry services, a bar and a conference centre. Guests can connect to free in-room WiFi.
Reviews
9.69.6 out of 10
Exceptional
Popular amenities
- Pool
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Gym
- Breakfast available
The current price is HK$3,513
HK$3,513
HK$4,096 total
includes taxes & fees
15 Mar - 16 Mar
Room options
Check availability for these dates
Available filters for rooms
Showing 7 of 7 rooms
View all photos for Premier Room, Garden View
Premier Room, Garden View
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
- 452 sq ft
- Sleeps 4
- 1 King Bed
View all photos for Romance Room, Lake View
Romance Room, Lake View
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
- 614 sq ft
- Sleeps 4
- 1 King Bed
View all photos for West Lake Suite
West Lake Suite
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
- 732 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed
View all photos for Room, 1 King Bed, Garden View
Room, 1 King Bed, Garden View
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
- 463 sq ft
- Sleeps 3
- 1 King Bed
View all photos for Twin Room, Garden View
Twin Room, Garden View
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
- 463 sq ft
- Sleeps 3
- 2 Single Beds
Suite, Garden View (Serenity)
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
- Sleeps 4
- 1 King Bed
Suite, Lake View (Serenity)
Highlights
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
- Sleeps 4
- 1 King Bed
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About the area
Located on the waterfront, The Silk Lakehouse, Shangri-La Hangzhou is in Xihu, a neighbourhood in Hangzhou. Broken Bridge and Wulin Square are notable landmarks, and the area's natural beauty can be seen at West Lake and Xixi National Wetland Park. Zhejiang University Yuquan Campus and Lingyin Temple are two other places to visit that come recommended. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Hangzhou travel guide
78 Beishan Road, Hangzhou, Zhejiang, 310007
What's nearby
West Lake3 min walk - 0.3 km
Hangzhou Botanical Garden14 min walk - 1.3 km- Xiling Seal Engraves Society3 min walk - 0.3 km
- Autumn Moon Over the Calm Lake5 min walk - 0.5 km
- Zhejiang University Yuquan Campus3 min drive - 2.2 km
Getting around
- Huanglong Cave Station4 min drive
- South Railway Station23 min drive
- Hangzhou (HGH-Xiaoshan Intl.)53 min drive
Restaurants
- 金沙厅3 min drive
- 樓外樓1 min walk
- 咬不得高祖生煎11 min walk
- The Bar at The Four Seasons Hotel2 min drive
- 新新饭店15 min walk
About this property
The Silk Lakehouse, Shangri-La Hangzhou
Luxury hotel near West Lake
Located close to Broken Bridge and Zhejiang University Yuquan Campus, The Silk Lakehouse, Shangri-La Hangzhou provides a rooftop terrace, a coffee shop/cafe and a garden. The on-site restaurant, Living Room by Alan Yu, offers breakfast, lunch, dinner and garden views. Pilates classes and yoga classes are offered at the 24-hour health club; The Silk Lakehouse, Shangri-La Hangzhou also has dry cleaning/laundry services, a bar and a conference centre. Stay connected with free in-room WiFi.
Other perks include:
- An indoor pool, along with sunloungers and a lifeguard on site
- Limo/town car service, buffet breakfast (surcharge) and free bike hire
- Tour/ticket information, a porter/bellboy and a water dispenser
- A banquet hall, wedding services and a reception hall
Room features
All 68 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as iPads and pillow menus.
Extra amenities include:
- Children's slippers, children's dinnerware and free infant beds
- Bathrooms with heated floors and rainfall showers
- LCD TVs with satellite channels
- Wardrobes/cupboards, electric kettles and heating
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 50+ Mbps
- Available in some public areas: Free WiFi
Parking and transport
- Limo/town car service
- Onsite parking includes off-street options
Food and drink
- Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
- A bar/lounge
- A coffee shop/cafe
- A restaurant
- Couples/private dining
Restaurants on site
- Living Room by Alan Yu
Things to do
- 24-hour health club
- Bicycle storage
- Fitness classes
- Free bicycle rentals
- Indoor pool
- Pilates classes
- Yoga classes
Family friendly
- Children's dinnerware
- In-room cot
- Indoor pool
- Lifeguards on site
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Luggage storage
- Safe at front desk
- Water dispenser
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Proposal/romance packages
- Tour and ticket assistance
- Turndown service
- Wedding services
Business services
- 3 meeting rooms
- Conference centre
Outdoors
- Garden
- On the waterfront
- Pool loungers
- Rooftop terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Area rugs in room
- Braille/raised signage
- Front entrance ramp
- No lift
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path of travel
- Wheelchair-accessible public bathroom
- Wheelchair-accessible restaurant
- Wheelchairs on site
More
- 1 building
- 4 floors
- Art Deco architecture
- Banquet hall
- Built in 2025
- Comprehensive food waste policy
- Comprehensive recycling policy
- Eco-friendly cleaning products used
- Lifeguards
- Local artist showcase
- Local culture and ecosystem education
- Reception hall
- Rooftop garden
- Smoke-free property
- Water dispenser usage encouraged
Room amenities
Bedroom
- Blackout drapes
- Free cot
- Pillow menu
- Premium bedding
Bathroom
- Children's robes
- Children's slippers
- Designer toiletries
- Dressing gowns
- Hair dryer
- Heated bathroom floor
- Private bathroom
- Rainfall showerhead
- Separate bathtub and shower
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- IPad
- LCD TV with satellite channels
Food and drink
- 24-hour room service
- Champagne service
- Coffee/tea maker
- Electric kettle
- Espresso maker
- Free bottled water
- Free minibar (limited items)
- Meal delivery service
- Restaurant dining guides
More
- Air conditioning
- Connecting rooms available
- Eco-friendly toiletries
- Electrical adapters
- Heating
- Individual decor
- Individual furnishings
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for CNY 583.0 per night.
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
- Fee for buffet breakfast: from approximately CNY 312 for adults and from CNY 156 for children
- Rollaway bed fee: CNY 583.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
We should mention
This property does not have any lifts
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
National rating
Property class, provided by our rating system, is based on property type, amenities and services.
Property is also known as
The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou
Frequently asked questions
Does The Silk Lakehouse, Shangri-La Hangzhou have a pool?
Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10:00 PM.
How much does it cost to stay at The Silk Lakehouse, Shangri-La Hangzhou?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at The Silk Lakehouse, Shangri-La Hangzhou on 15 Mar 2026 start from HK$3,513, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Silk Lakehouse, Shangri-La Hangzhou pet-friendly?
No, pets are not allowed at this property.
What time is check-in at The Silk Lakehouse, Shangri-La Hangzhou?
Check-in start time: 2:00 PM; check-in end time: anytime.
What time is check-out at The Silk Lakehouse, Shangri-La Hangzhou?
Checkout is at noon.
Where is The Silk Lakehouse, Shangri-La Hangzhou located?
Located in Xihu, this luxury hotel is within 2 mi (3 km) of West Lake, Zhejiang University Yuquan Campus and Broken Bridge. Wulin Square and Hangzhou Tower Shopping Mall are also within 3 mi (5 km).
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Reviews
The Silk Lakehouse, Shangri-La Hangzhou Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
9.8
Staff & service
10
Property conditions & facilities
Rating 10 - Excellent. 7 out of 8 reviews
10 - Excellent
7
Rating 8 - Good. 0 out of 8 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 8 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 8 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 8 reviews
2 - Terrible
0
Reviews
10/10 Excellent
Angela
9 Jan 2026
Angela
Stayed 3 nights in Oct 2025
10/10 Excellent
mingling
18 Nov 2025
mingling
Stayed 2 nights in Nov 2025
10/10 Excellent
Edward
18 Oct 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edward
Stayed 1 night in Oct 2025
6/10 Okay
PEI-CHUN
19 Sept 2025
Liked: Cleanliness, staff & service
PEI-CHUN
Stayed 2 nights in Sep 2025
10/10 Excellent
Kenneth
9 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Kenneth
Stayed 3 nights in Aug 2025
10/10 Excellent
Li-Shao
14 Jul 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Li-Shao
Stayed 3 nights in Jul 2025