In central Hanoi, Fraser Suites Hanoi combines luxury with family-friendly amenities. Travelers find relaxation with its outdoor pool, children's pool, and steam room, while the garden offers a quiet spot to recharge and kids have their own playground.
Located in Tay Ho, a neighbourhood in Hanoi, Fraser Suites Hanoi is near the airport. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Travelling with kids? Consider Ho Tay Water Park, or check out an event or a game at Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this aparthotel. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a steam room, coffee/tea in a common area and a microwave in a common area. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Conveniences include a washer/dryer and a dining area, and guests will appreciate thoughtful touches, such as a pillow menu and bathrobes.
Fraser Suites Hanoi offers 280 accommodations with fireplaces and washers/dryers. This individually decorated and furnished accommodation has separate sitting areas. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Available in the apartment: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transport
24-hour airport pick-up shuttle on request for a surcharge
Free area shuttle
Car hire
Free self parking on site
Limited on-site self parking
Family friendly
Babysitting (surcharge)
Children's pool
Free cot
Playground
Restaurants on site
Truffle Restaurant
Kitchen
Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Full-sized refrigerator/freezer
Microwave
Rice cooker
Toaster
Dining
Daily buffet breakfast available 6 AM to 10 AM for a fee: VND 397,000 per person
A restaurant
Coffee and tea in common areas
Limited room service
Bedrooms
Bedsheets provided
Pillow menu
Rollaway/extra bed: VND 1,300,000 per night
Bathroom
1 private bathroom
Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Slippers
Toilet with electronic bidet
Toothbrush and toothpaste
Towels provided
Living spaces
Fireplace
Separate dining area
Separate sitting area
Entertainment
55-inch Smart TV with cable/satellite channels
Library
TV in common areas
Outdoor areas
Barbecue grill
Garden
Laundry
Dry cleaning/laundry service
Laundry facilities
Washer/dryer
Work spaces
Business centre
Computer station
Laptop workspace
Meeting room
Climate control
Air conditioning
Pets
No pets or service animals
Suitability/Accessibility
Lift (150 centimetre wide door)
Designated smoking areas (fines apply)
Services and conveniences
24-hour front desk
ATM
Blackout drapes
Concierge services
Daily housekeeping
Free bottled water
Free daily newspapers
Gift shop/newsstand
Grocery/convenience store
Iron/ironing board
Luggage storage
Porter/bellhop
Safe
Safe at front desk
Tour and ticket assistance
Vending machine
Location highlights
In a business district
In a historical district
In the city centre
Near the airport
Things to do
24-hour gym
Bicycle rentals
Children's pool
Shopping centre
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
Security system
Fire extinguisher
General
1 building
25 floors
280 units
Banquet hall
Beaux Arts architecture
Bicycle rentals
Garden
Individual decor
Individual furnishings
Policies
Check-in
Check-in start time: 2 PM; check-in end time: 6 PM
Late check-in subject to availability
Express check-in available
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for VND 1300000.00 per night.
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: from approximately VND 397000 per person
Airport shuttle fee: VND 1240000 per vehicle
Rollaway bed fee: VND 1300000.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Fraser Suites Hanoi Aparthotel
Fraser Suites Hanoi
Fraser Suites Hanoi Hotel Hanoi
Fraser Suites Hanoi Hanoi
Fraser Suites Hanoi Aparthotel
Fraser Suites Hanoi Aparthotel Hanoi
Frequently asked questions
Does Fraser Suites Hanoi have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Fraser Suites Hanoi pet-friendly?
No, pets are not allowed at this property.
How much is parking at Fraser Suites Hanoi?
Self-parking is free at this property.
What time is check-in at Fraser Suites Hanoi?
Check-in start time: 2 PM; check-in end time: 6 PM. Late check-in is available during limited hours.
What time is check-out at Fraser Suites Hanoi?
Checkout is at noon.
Does Fraser Suites Hanoi provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 1240000 per vehicle applies.
Where is Fraser Suites Hanoi located?
This family-friendly Hanoi aparthotel is located near the airport, within 1 mi (2 km) of West Lake and Ho Tay Water Park. Hoan Kiem Lake is 3 mi (4.8 km) away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Fraser Suites Hanoi Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
7.8
Location
9.0
Staff & service
9.2
Property conditions & facilities
Rating 10 - Excellent. 173 out of 257 reviews
10 - Excellent
173
Rating 8 - Good. 64 out of 257 reviews
8 - Good
64
Rating 6 - Okay. 8 out of 257 reviews
6 - Okay
8
Rating 4 - Poor. 7 out of 257 reviews
4 - Poor
7
Rating 2 - Terrible. 5 out of 257 reviews
2 - Terrible
5
Reviews
10/10 Excellent
Sabine
7 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Well maintained, comfortable property with well trained staff.
Sabine
Stayed 1 night in Jan 2026
10/10 Excellent
Jason
14 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Easy check in, friendly staff, nice rooms with kitchenette and washer/dryer.
Jason
Stayed 1 night in Nov 2025
10/10 Excellent
Keith
4 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Clran room. Great staff. Good location for local restaurants.
Keith
Stayed 1 night in Jan 2026
10/10 Excellent
Jonte
18 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.
Jonte
Stayed 4 nights in Nov 2025
10/10 Excellent
Paul
8 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice apartments in a great location.
Paul
Stayed 4 nights in Jun 2025
10/10 Excellent
WAN CHEW
29 Apr 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Rooms are well maintained and there are dining options nearby.
WAN CHEW
Stayed 1 night in Apr 2025
10/10 Excellent
David G
27 May 2025
Liked: Cleanliness, room comfort, communication
Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.
David G
Stayed 2 nights in May 2025
10/10 Excellent
KEITH
13 Jan 2025
Liked: Cleanliness, property conditions & facilities, communication
excellent hotel with a great staff. Walking distance from many great dining and shopping areas.
KEITH
Stayed 1 night in Jan 2025
10/10 Excellent
Paul
17 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool
Paul
Stayed 7 nights in Mar 2025
10/10 Excellent
Maurice
23 Apr 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly and professional staff, very happy to help and made us feel very welcomed
Maurice
Stayed 1 night in Apr 2025
10/10 Excellent
Zack
1 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great hotel with friendly staff. Room was clean, quiet, and had laundry.
Zack
Stayed 1 night in Dec 2024
10/10 Excellent
Natasha
22 Dec 2024
Liked: Cleanliness, room comfort, communication
Perfect stay…
Exceptional.
Will definitely go back.
We stayed in a 3 bedroom unit and everything was perfect for us.
Natasha
Stayed 5 nights in Dec 2024
10/10 Excellent
Paul
28 Mar 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location for West Lake and nice apartment hotel. Nice views over the lake and very modernly refurbished.
Paul
Stayed 6 nights in Mar 2024
10/10 Excellent
my
28 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Service was impeccable.
my
Stayed 1 night in Dec 2024
10/10 Excellent
Verified traveller
1 Aug 2025
Liked: Cleanliness, room comfort, communication
So pleased with our choice!
We loved this hotel. It had a rooftop bar and pool with a great view, and in addition it had a pool at ground level which was great for relaxation. Our room was really nice and the staff was really friendly. The area was also nice, with both local and international food options. There was a shopping mall right by the hotel which was great for buying groceries and get a local coffee, and the hotel was right by the lake, so it was a beautiful walk into town.
The only thing that was not 100% was the breakfast, which was a bit boring. Other that that, 10 out of 10.
Verified traveller
Stayed 3 nights in Jul 2025
6/10 Okay
Verified traveller
8 Dec 2024
Liked: Cleanliness, communication
Disliked: Room comfort
Nice stay but sometimes noisy
The rooms are very nice, and also the restaurant. Very good breakfast.
A fitness facility nearby plays loud music from 10 am to 6 pm
Verified traveller
Stayed 3 nights in Nov 2024
10/10 Excellent
Paul
16 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.
Paul
Stayed 8 nights in Apr 2024
10/10 Excellent
matthew
24 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
This is an amazing property. The rooms are very luxurious, and the staff is amazing. I definitely would stay here again if I’m in town. 10 out of 10. And I never say that.
matthew
Stayed 1 night in Dec 2024
10/10 Excellent
vanessa
17 Mar 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
The service in this property is exceptional!!! From the front desk staff to the team on the different restaurants! Such a great atmosphere plus is a gorgeous place. Highly recommend!
vanessa
Stayed 1 night in Mar 2024
10/10 Excellent
Ivy
15 Dec 2024
Liked: Cleanliness, room comfort, communication
Clean, comfortable and fantastic service
Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour
Ivy
Stayed 1 night in Dec 2024
10/10 Excellent
Silvia
21 May 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staps and property are very good. I am strongly recommend.
Silvia
Stayed 3 nights in May 2024
10/10 Excellent
Chen
4 Apr 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs.
The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho.
Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day!
Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.
Chen
Stayed 3 nights in Mar 2025
10/10 Excellent
Trung
3 Sept 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water.
Other than these, it is a great place. Will definitely come back.
Trung
Stayed 6 nights in Aug 2023
8/10 Good
Amur
26 Jul 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer.
2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier!
The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants.
The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction.
Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.