Dear Yi Jung On, This is John from Galliot Central Hotel. Thank you very much for taking time to share your feeling on your last stay with us. We saw that our service is marked as mark 6 on 10 from your review. Please, inform us some more information about your comment. We are a new hotel service and we do listen to our guest to make our service better step by step in the future. Have a nice day. John DANG,

Dear Customer, Thank you very much for taking time sharing your feedback on your stay with us. We appreciated for your comment on the breafast and we will have action to improve our breakfast right away. Do hope that you had a great time in Hanoi and enjoy our stay at the most. All the best, John Dang

Thank you so much for your great review. We are very happy to be your truthful partner in Hanoi last time. All the best and see you again!

Hi Caroline, We are very happy to read your review and more happy to know that you enjoyed your stay here. Have a great year ahead

Dear Haruna Aoki, Thank you very much for taking time to write us your review. We understand that you were upset that your booking is confirmed from the system but we miss your booking at the end. The trouble is belong to us and we did apologize in directly with you from the start. We also offer you an upgrade to very beautiful room from our hotel system and you aggreed with the arrangement in happy. But we still truly sorry for this trouble and do hope that you can sympathy with us. We will take note on your reservation and this trouble will not happen again in the furture. Thank you very much. Have a great day. John Dang, Hotel Manager,

Dear Michael, Thank you very much for your review on your last stay with us. We are very happy to know that you had a great time with us and we do hope to welcome you again in the near futute. All the best. Hotel Team,

Dear Mims, Thank you very much for your review about us. We always do our best to help our guest all the time. We hope to see you again. All the best.

Dear Customer, Thanks for your feedback on your last stay. Hope to see you again.

Dear Customer, Thanks alot for taking time sharing your experience on your last stay with us. We are very sorry on any uncomfortable during your stay. We have well record your comment about the breakfast and we will try our best to improve it as soon as possible. Regarding to the bath towel, we think there was something wrong as we all use all new towel and we have run the hotel for 6 months only. You have booked the standard room only and the room is a bit small as this is the centre of old quarter. To sum up, we do hope that you will sympathy on the case. If we have another chance to welcome you in the near future. We can make sure that you will feel happy from the start to the end. Have a nice day. With regards, John Dang,

Dear Customer, Thank you very much for taking time writing us a review. See you next time. All the best~

Dear Customer, Greetings from Galliot Central Hotel again. On behalf of Galliot Hotel team, I am very sorry on any inconvenient from your last stay with us. It was our trouble as we were fully booked on your stay date. The room that you have stayed is our last room available – you have booked 2 rooms with us and we only can arrange 1 room on top floor for your friend. Regarding to the fly, as this is the start of summer time when the hard raining comes – we have done our best but we cannot avoid some fly in the room. We wish you can come to stay with us this time and you can see there is no more fly after the summer. In addition, we have upgraded the sound-proof system on our room on ground floor and everything goes well now. Again, we truly apologize if you did feel unhappy and we promise the same trouble will not repeat again in the future. All the best from our team, With regards, John Dang,

Dear Customer, Firstly, we do apologize on any uncomfortable during your last stay with us. We saw that the most serious trouble here is your room has no window and you feel not good from the start to the end. We have double check your booking and found that you have booked our standard room only which comes with no window – no view. We have arranged your stay in correct room that you booked and we also inform about the room information clearly on Expedia.com or hotels.com. Please, be noted that we did nothing wrong here. We think that you should read carefully about the room before you book any hotel as most hotel in Hanoi has the room with no window due to the construction surrounding in the old city center. Secondly, we feel sorry as you did not happy with the room but we have no complaint in directly from you during your stay. We wish you could talk to us earlier – from that we could have the suitable action before you give us a bad score on your last stay. Everything can be solved – just talk it out and we will find the solution. Again, we truly sorry if you feel not good about our room and we will always ask our guest after reading your review. Take care of the guest is our responsibility which makes our business more better. Have a nice day. With regards, John Dang,

Dear Tracey, Greetings from Galliot Central Hotel again. I was our happy to have your couple last time during 4 nights staying with us. We are more happy to read your review as we know that you had a great stay. Again, we would like to express our special thank for your choosing on our service and do hope to see you in the near future. All the best from Hanoi.

Dear HYO SOOK, Thank you so much for your kind feedback on the last stay with us. We do hope to welcome you again in the near future. All the best.

Dear Customer, Thank you very much for taking time sharing your feedback on your last stay with us. We have used the google translate to understand more about your comment but we do not quiet sure about the content. But we are happy to know that you had a good time in our hotel. We are so sorry if the noise from the street can bother you but we did the action to set up the double glazed glass for our window to avoid this. We hope to welcome you couple another time and wish you all the best. John DANG,

Dear Anika, On behalf of Galliot Central Hotel, I would like to send our truly thank for your choosing on our service and your time to share about our service. We all are very happy to know that you had a good time with us and enjoy very much the tour that we have recommended. We just try to listen to our guest and arrange the trip under their expectation. All the best from Hanoi and much looking forward to see you here another time. Yours truly, John DANG,

Dear Tracey, It was very nice of you to give us a good review from your last stay with us. You couple is one of our most friendly guest with smilling on the face all the time we met. We do appreciated on your choosing on our service and we wait to see you again in the future. All the best.

Dear Customer, Thank you so much for your very detail review. This is the second stay in our hotel and we only have 1 room in the ground floor as informed you both at the arrival. This is the duxule room and the room is more spacious. The only trouble is the noise from outside which leds to shorter sleeping. We have informed you to move to another hotel which is opposite side to our hotel - and upgrade to the room with window but we respect your choice to stay in our hotel at the end. Do hope that you can sympathy to us as this is the only choice under your request. Again, thank you very much for your choosing on our service and hope to welcome you again next time. See you!!

Dear Our Guest, Thanks for your feed back on your previous stay with us. Please, write your name and inform us on any uncomfortabe during your stay. We are always try our best to listen to our guest for further improving. Really appreciated,

My dear Customer. We really appreciated for your wonderful review on your last stay with us. We are more happy to know that we did good service from start to the end. Do hope that we will see you again in the near future and wish you a new lucky year 2019. Cheers,

Hi Melissa Teo, Thanks alot for taking time sharing your feedback on your stay again. This is your second stay and we are very happy to have you all during Christmas time. Merry Christmas and Happy New Year 2019. Cheers,

Dear Tariq, It was very nice to know that you had a good time at our hotel and enjoy our room very much. We appologize on any uncomfortable at the end of the stay as there was a misunderstanding about the total bill. You have used 2 beers ( US$3) + Laundry ( US$1.5) + Airport taxi ( US$10) Total paid: US$15 only. We have clear policy and price for the laundry in the room and you saw it. Regarding to the airport transfer, we normally charge the guest US$15/ Private car 1 way to the airport and it is not expensive at all. This is private car not the fake taxi outside that you can negotiate at US$10 as you mentioned. If you still consider on the taxi fare and the total bills. Kindly, contact to us again on any question. On behalf Galliot Central Hotel, I would like to say thank you again for your stay with us. We wish you all the best and hope to welcomy you again soon. Mery Christmas and Happy New Year 2019!!

Dear Ms. KyoungMi LEE, It was our pleasure to have you during last stay in Hanoi. Thank you very much for your great feedback on our hotel service. We do hope to see you again in the near furture and we will try our best to make your stay the most comfortable. All the best,

Dear Amy, Thanks alot for your sweet review. We were happy to know that our hotel met your all expectation. We hope your boyfriend is good now after 2 nights staying with us. Again, thank you very much for your stay with us. See you next time. John Dang,

Dear Sarah, It was very nice to see your review about us on Hotels.com. Thank you very much for taking your time to share the feedback on our stay. We are very happy to know that you had a great stay with us. Regarding to the noise from the street outside, we have changed our single glazed glass window to double glazed glass window after receiving your feedback and the room is more quiet now. Do hope that we will have another change to welcome you again. All the best from Galliot Central Hotel Team,

Warmest greetings from Galliot Central Hotel. It is great pleasure to hear that you all had a very memorable stay with us and giving us a good review. We are more than happy to learn that you enjoyed our hotel, staff and the facilities. That would be a great motivation to all of our team to keep up the good work. Next time if chance given, we do hope to serve you and get your recommendation to your friends and family. All the best , John, Hotel Manager,

Dear Ms. Shin, Hopefully, the day treating you in well. On behaft of Galliot Central Hotel, I do appreciated for your choosing on our service and very happy to have you all with us during grand opening ceremony. We are more happy to know that you are happy with our new service and we will try better to satify any guest coming with us. Your review is great encouragement with our hotel team. We wish you and your lovely friend all the best and we will wait to welcome you again in the near future. John, Hotel Manager,