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河內水晶酒店的評價

3.5 out of 5
河內水晶酒店
No. 9A, Hang Thung Street, Hoan Kiem District, Hanoi

評價

7.8

不錯

10 分評分，優異；87 則評價中有 29 則" "
8 分評分，不錯；87 則評價中有 26 則" "
6 分評分，一般；87 則評價中有 23 則" "
4 分評分，欠佳；87 則評價中有 8 則" "
2 分評分，很差；87 則評價中有 1 則" "

7.2/10 

整潔度

8.4/10 

職員與服務

7.2/10 

住宿狀況

評價

10/10 優異

Love

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯的飯店
地點好離86公車站牌近,走路到還劍湖和36古街很方便,服務態度好，有機會再入住
於 2018 年 1 月住了 3 晚

6/10 一般

Kai

讚好：整潔度
不滿：客房舒適度
the room is clean but floor isn't. staff is friendly, breakfast also good. i may book a higher level room for outside facing window.

6/10 一般

CHIEN HAO

6/10 一般

ココチャン (東京)

不滿：住宿狀況
旧市街の散策には便利
旧市街の散策には便利な場所にあります。スーパーマーケットも近いので買い物も便利です。また、空港とハノイ駅を結んでいる86番のバス停にも近くて、帰りの荷物が多少多くても大丈夫です。バス停までホテルのスタッフがガラガラとバス停まで運んでくれました。ホテルからほんの2,3分ですから。お土産を買いにＢＩＧ　Ｃまで行きましたが、ここのバス停を通るので楽でした。ホアンキエム湖も近くです。 困ったのはお湯の量がすくなくて、ちょろちょろしか出ないのでバスタブに貯めるのに、1時間以上かかりました。洗面所も流しに栓がないので、顔を洗うのに水、お湯をためて洗うことができませんでした。ハノイは今回で4回目の旅でしたが、風呂と洗面に苦労したのは今回が初めてです。アメニティは普通に用意されています。朝食は、種類は少ないですが、フォー、サニーサイドアップ等、注文できるメニューもあります。野菜類が少ないですね。
於 2018 年 4 月住了 5 晚

8/10 不錯

peku (pirkanmaa)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tykkään tästa alueesta paikallinen marketti lähellä muistuttaa meidän säästömarkittia,hyvät valikoimat,löytyy kaikkea mitä tarvitaan,myös lampi lähellä,siiellä on mukava oleskella Avioliittoon aikoville tiedoksi kirkko lähellä kannattaa poiketa muutenkin.
於 2018 年 3 月住了 3 晚

4/10 欠佳

sean (alberta canada)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Nice location that's about all
On arrival the staffeta was very helpful and got us into a room since we arrived before check in. The best part of this hotel is the staff the building is run down and the rooms need a major reno there is turf in the hallways on every floor. The wash rooms look and operate like their from the stone age. Staff areally great building terrible.
於 2018 年 1 月住了 2 晚

8/10 不錯

Jevon (Penang, Malaysia)

讚好：整潔度和職員與服務
Nice budget hotel
The room was good enough for a night stay but the noise from a neighboring room echoed along the corridor and can be heard clearly even past midnight. It is due to inconsiderate people who doesn't care about their kids. Probably can improve in the sound proofing and the air cond needs some repair. The flaps were broken, basically occupants can't direct the air flow.
於 2017 年 6 月住了 1 晚

8/10 不錯

Fiona

讚好：整潔度和職員與服務
Family Stay in Hanoi
Great location for us to discover Hanoi in a short time. We had a family room which was great but there was very little room to move or put any bags. Beds were quite hard too but the room was clean and the location great so it was Ok for us.

8/10 不錯

バンビ (ＪＡＰＡＮ　ＯＳＡＫＡ)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
旧市街地にあって食事は便利です　　近くにスーパーもあります
料金以上のサービスです　　フロントの対応もいいですね　朝食もＯＫです　 ホテル自体も客室もとても古いでした。日本語は少し通じました。

6/10 一般

Ingrid

8/10 不錯

Judith

讚好：職員與服務
Nice
The staffs are friendly and accommodating. Location is great!

4/10 欠佳

Ngoc

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Robert (Australia)

讚好：職員與服務
Hotel with English speaking staff.
Located about 15 minutes walk to Hoan Kiem lake, in busy side street in Old Quarter. Hotel needs updating. Impressed by reception with lovely, friendly and very helpful English speaking ladies, including the porter and room service maid who refreshed our room promptly each day. Hotel has tour desk. We found the buffet breakfast adequate and good with hot Viet dishes – phor, rice porridge, spring rolls, sausages, meats, veg stir-fries, and for Western tastes – corn flakes, ham, salami, omelettes, or eggs to order, salad, breads, juices, milk and good strong Viet coffee. Different hot dishes each day which we all enjoyed. Good aircon in room which overlooks busy side street. Bath perhaps needs updating. Room has fridge and snacks to choose from. Quiet room.

8/10 不錯

s (tokyo)

讚好：職員與服務和客房舒適度
Room was too old!!!
Room was not clean enough and too old. Staff was helpful and location is very close to travel spot.

8/10 不錯

karine (bordeaux)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
hôtel très bien placé, accueil excellent
cet hôtel est très bien placé, tout près du lac . le personnel est très accueillant et s'est organisé pour nous permettre de prendre notre chambre le plus rapidement possible ( décalage horaire oblige, nous avions besoin de dormir)

10/10 優異

Akira (日本)

讚好：整潔度和職員與服務
立地よしでスタッフはとてもフレンドリー
評価5はコストとクラスを旅行目的で考慮した評価です。 （セールで一部屋2000円で宿泊。一人あたり1泊650円を考えると最高でした。） 3名でトリプルを予約。 朝から深夜まで出かけていたので朝食と寝るだけの利用。 ホテルでユックリしたい方は4星以上を選択下さい。 シングルベッド3台で日本のビジネスホテル程の広さ。 ベッドの硬さも問題無し。 トリプルルームはエアコンが2台と扇風機も有り、暑い日でも問題無し。 金庫/冷蔵庫/ポット/CDプレーヤー/ドライヤー アメニティー（歯ブラシ含）と一通り揃っていました。 タオルも人数分毎日交換されていました。 風呂とトイレが綺麗でしたがシャワーの水圧は強く有りません。 バスタブにカーテンが無い（半分ガラス囲い）ので シャワーの向きを注意しないとトイレがぬれてしまいます。 お湯はかなり高温迄出たので、冬場も問題なさそうです。 バスタオルは問題ありませんが、中タオルが少しボロボロ 神経質な人は持参を推奨します。 大通りを入った場所なので、車の騒音は少し多くホテル前は渋滞しがち。 トリプルルームは7階でしたが エレベータは6階迄です。 ポーターが荷物を運んでくれるので問題無し。 英語は必須ですが、中学英語程度の私でも 十分に会話を楽しめ、ベトナムで気に入った食べ物とか お奨めの店とかとにかく楽しませてくれる。 朝食はビュッフェとオーダ形式 メニューは無いのですが、目玉焼きやフォーを頼むと作ってくれました。 フォーも美味しかったです。 早朝出発を伝えると朝食弁当とウェックアップコールと 気を利かしてくれました。 （折角ですが残金のドンで空港で食べるので断りました。 　空港は出国審査前でバインミーが4万ドン（町中で2万ドン） 　出国審査後は同じ店で6ドルなので審査前がお奨め）

10/10 優異

Magnus (København)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
God kvalitet til prisen
Vi var super tilfredse med vores ophold på Hanoi Crystal Hotel. Kvaliteten var rigtig god i forhold til prisen, og det er placeret i den bedste del af byen. Alt personalet var meget venlige og meget hjælpsomme, fx i forhold til leje af scooter. Hvis man ikke behøves den store luksus, kan det dette klart anbefales. Det er anden gang vi bor der, og håber at vi kommer tilbage.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Bevis (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Well-located budgetable hotel with nice staff
We were three 25+ travelers who stayed in this hotel for 4days3nights. Our stay was pleasant with extremely friendly staff. Although the hotel/room interior may look a little bit old, all in all is a comfortable experience. Breakfast is good with Vietnamese noodles and different cooking of egg e.g scramble/boiled/sunny side up etc. Tour pick-up time is unbeatable because we were the last so can have more time for breakfast/sleep.

10/10 優異

joy (philippines)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service, big room, big toilet
Very nice staff esp. emma, henry and also lily. Emma recommended the best beef noodle. There were some problems with the room at first but they were efficient enough to fix it immediately. Located near everything at the old quarter. We'll definitely book this hotel again if ever i will visit hanoi again.

2/10 很差

여행자 (한국)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
최악의 호텔
예약전에 호텔에 메일을 보내 패밀리 룸에 발코니가 있는지 확인했고 발코니가 있는지 확인하고 예약했는데 막상 가보니 발코니가 없다하여 메일보낸걸 확인시켜줬더니 그 직원은 그만 뒀고 그직원이 잘 알지 못한상태에서 메일 답장을 한거라 무책임하게 말하더군요. 너무 덥고 지친 상태라 그냥 주는방에 갔는데 방은 너무 지저분하고 수압도 약하고. 최악은 작동이 되는지 조차 의심이 가는 에어콘이었습니다. 창문에 방충망도 없어 창문도 열수가 없었습니다. 다음날 아침 6시 체크아웃을 해야해서 도시락을 부탁했는데 2분만 1분만하던 도시락은 결국 6시 10분이 넘어서야 나왔고. 참 방을 나설때 물소리가 나서 혹시나 욕실에 물을 안장궜는지 봤더니 욕실 천정에서 물이 새고 있더군요. 그리고 다른분들이 봤다는 그것도 저희도 보고 말았네요

8/10 不錯

samuel (quebec)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Personnel exceptionnel
Bel hotel bien située. Assez propre et confortable. Ils ont pu nous accommoder sur plusieurs points. Nous avons réservé une nuit à 340 000 d et sommes resté une deuxième au même prix.

6/10 一般

yosshi- (Nago)

讚好：職員與服務
市内見学には好都合
ホテルのスタッフの人柄がとても良い。朝食が美味しい。が主な印象です。とてもコンフォータブルなところがよかったです。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ห้องพักดี อาหารใช้ได้ ใกล้ที่ท่องเที่ยว โรงแรมใกล้กับถนนคนเดิน สามารถเดินรอบๆ ได้ และโรงแรมเตรียมแผนที่ให้ด้วย

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay in the Old town of Hanoi
The staff of the Hanoi Crystal hotel are very professional, knowlegdeable and courteous. They have always accomodated my needs, even when I showed up on the wrong day! I have seen them bend over backwards to help other people. Amenities and rooms very clean and lovely. We were greeted each morning by name and had a delicious breakfast - I can recommend the omelettes and their chicken noodle soup. The hotel also provide tours, both of my trips to Halong bay and Sapa were arranged by them were seamless and enjoyable. I highly recommed this hotel for pleasure or whatever you may be requiring.
James Hoan 於 2016年5月4日的回應
Dear Guest, Thank you for the positive review and the kind words. Our staff do their personal best to go above and beyond for our valued guests each day. I am pleased that we left a positive impression with you, and we look forward to seeing you on your next trip to Hanoi. Best Regards, James Hoan Hotel Manager

6/10 一般

IOANNA (Greece)

不滿：住宿狀況
Central, friendly staff but in poor condition
Central, friendly staff but very old and in poor condition hotel and room.
Cong Nguyen 於 2016年6月25日的回應
Dear OANNA, I very much appreciate your comments regarding your last stay with us. Thank you for your praise on our hotel location and our staff who are very much dedicated to providing friendly customer service for every guest, every time. Also, my sincere apology for our hotel condition that did not meet your expectation. We commit to provide a positive guest experience, please rest assured that the upgrades to our property are ongoing, we hope to have another opportunity to serve you in the future. Best Regards, James Hoan, Hotel Manager

6/10 一般

真實旅客

讚好：客房舒適度
湖の近くのホテル
立地は良い方だと思います。 スタッフは親切、朝食のビュッフェは品数は少なかったけど、フォーがおいしかったです。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for the price.
Enjoyable Stay ,good location with close shopping area.
Cong Nguyen 於 2016年6月25日的回應
Dear Guest, I would like to personally thank you for taking the time to write your comments, and to give us this positive review. we look forward to another opportunity to serve you again soon. Sincerely, James Hoan Hotel Manager

6/10 一般

atam

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
スタッフはフレンドリー、但し客室は…
先日、ハノイに滞在した際にこちらのホテルを使用したが、客室がイメージと異なった上、トイレ、風呂から下水の臭いが立ち込めており、快適に過ごすことができなかった。但し、スタッフのサービス等は非常によく、別の部屋であればまた利用したい。なお、当方は4名で宿泊したが、ダブルベッドが2つしかなく、非常に狭かった。

10/10 優異

Deidre (Sydney Australia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel close to Ho Kiem Lake
I really enjoyed my stay at Hanoi Crystal Hotel. The staff were very friendly and helpful and the location was good just a few minutes from the lake.
Hanoi Crystal team 於 2016年2月3日的回應
Dear Deidre, Thank you very much for your positive review of our hotel. We take pride in providing a central and well serviced property, and we were pleased that you enjoyed your stay. We look forward to having you continue to stay with us, every time you are in Hanoi, and we want you to know that we value your business! Best Regards,

6/10 一般

Ashwin (India)

不滿：整潔度
Good Budget hotel.
Hotel is located in a Good neighbourhood which is right in the old quarter of Hanoi. Hotel breakfast is quite average. It could have been better. Very hospitable staff which makes the stay quite comfortable.

8/10 不錯

Bent (Denmark)

讚好：職員與服務和住宿狀況
Nice hotel.
Nice place with what is nessesarry for a good stay in deluxe envirement. Staff very friendly, absolutly a hotel to recommend.
Hanoi Crystal team 於 2016年2月3日的回應
Dear Bent, Thank you for your positive review of our hotel. We are committed to provide our guests with the very best in customer service and hotel environment. I would like you to know that we truly appreciate your business, and we will continue to work hard to keep it ! Best Regards,

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
โรงแรมขนาดเล็ก
การบริการไม่ดี พัก2คืน ให้ไปอยู่ห้อง น้ำไม่ไหล ไม่สามารถอาบน้ำได้ และาหารเช้าค่อนข้างน้อยมากๆๆ

10/10 優異

saiful (calgary, canada)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Staying
This is first time I have stayed this range of hotel. It got very good location. Staffs are extremely helpful. It is best compare to price.

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Hotel with small front porch for taxi to stop
First room is smelly (previous occupant may be a smoker). Second room door can not lock. Third room air-conditioning no control. What else if I continue don't have to rest.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The most strategic location for shopping and foods
The people are very hospitable, polite, friendly and kind. Easy to access for the taxi, spectacular location to adapt firmly with the environment.

6/10 一般

真實旅客

讚好：職員與服務
이용후기
일단 잠만!자기엔 괜찮아요 주변에 구경할것도 있고 그렇게좋지도 나쁘지도 않고 보통인듯요

6/10 一般

bedrichha (Kladno, Czech republic)

讚好：職員與服務
不滿：整潔度
Hotel near Old quater
The hotel provides good accommodation close to attractions. Rooms are simply furnished. Some rooms have a window into the yard, and so is guaranteed quiet night and not hear the noise from the street. Breakfast was good.

10/10 優異

Tuan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place
Great hotel. Very friendly staff. Great accommodations. Right in the middle of a lot of great things to do. The hotel helped my father and I arrange a few trips, one of which was a trip to Ha Long bay. Very easy to make things happen. They do all the work for you.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location. hosted of cheapest tour
We came to this hotel with no high expectations and in a low spirits cause of tiring, so when the staffs here bid us a welcome, we just knew that we were at the right place. This is the right place to be, because you will be taken care of, in a way, you didn't think was possible. If you want guidance, they will help. So when you go to Vietnam and visit Hanoi, go see the old part of Hanoi and stay at this extraordinary and awesome place, so you get a good first-timer experience. Moreover, you can also find very cheap price of tours, the salesperson will help you to decide, select a good tour, suit to your needs. Receptionist will be a great help during your stay, They will recommend the places around old quarter in Hanoi, where to shop, where to visit.

6/10 一般

真實旅客

Hotel location is near to lake, however the condition of the hotel is not up to expectation

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Chuyến đi rất giá trị
Nhân viên ở đây rất cở mở, nhiệt tình và chu đáo. Phòng ốc gọn gàng, ngăn nắp. Đây là 1 chuyến đi ngắn của tôi đến với Crystal. Tôi gấp gáp nhận phòng ở đây lúc 2h chiêu sau 1 chuyến bay nội địa, Dù chỉ thuê phòng ở trong 1 buổi chiều, tôi thấy nhân viên chào đón rất nhiệt tình và họ nhanh chóng làm thủ tục để tôi có thể nghỉ ngơi sau chuyến bay và không quên để lại tôi 1 đĩa hoa quả trên bàn. Chiều tối, Tôi đặt mua 1 tour du lịch đi Hạ Long với giá rất phải chăng từ họ, rồi lại nhanh chóng trả phòng. thật là tiếc khi phải chia tay Crystal sớm như vậy.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff, Location and buffet
The restaurant serves delicious food so the breakfast is great, providing a buffet and menu choices. The staff are super friendly and helpful, they let me have a room for a shower before I went to get the night train. They suggested this to me which I thought was very kind. And on my return from Sapa they upgraded my room for my final night. It's a perfect place to walk right out the front door and instantly be amongst the hustle and bustle. Great starting point for all exploring. Definitely recommend!!

4/10 欠佳

annoymous (hong kong )

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Good location but old hotel
Hotel is at a good location and staffs are friendly, but the room is not as "new" as described in photo, everything is quite old or used. We only got a bed sheet to cover as night, there was a old stained blanket in the closet. You can hear the talking on the hallway, and there was a lady who accidentally opened my room door with her room key. Then again, u get what u pay for. Breakfast selection was good.

6/10 一般

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
사람마다 느끼는 건 다르겠지만..
첫날 바퀴벌레가 딱! 직원들은 친절하고 상냥하고 좋았으나, 조식도 호텔 청결도 다 별로 였음

6/10 一般

Frankie (Singapore)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Don't expect much for just USD26/night.
Inconvenient to unload luggage because entrance to the 'lobby' is right in front of a small busy street. Room is not thoroughly clean. No complimentary bottle water in room as mentioned in the facility but you can top up own water bottle from the water dispenser in restaurant at basement.

10/10 優異

Nur (Nottingham)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Heart of old quarter cute hotel gem
Soon as i got to hotel the staff rushed to help me with my bags, checked me in with no time and then gave me some tourists information. Really authentic will be returning!

6/10 一般

真實旅客

讚好：職員與服務
쏘쏘한 곳이었던 것 같습니다.
가격대비 나쁘진 않았지만 다시 이용할지는 고민을 할 것 같습니다. 일단 저렴한 가격에 위치면도 나쁘지 않았고, 조식도 매일 조금씩 바뀌면서 좋았습니다. 단지 룸컨디션이 조금 아쉬웠습니다. 침대가 삐그덕거리고 화장실도 살짝 노후화됨을 느낄 수 있었습니다.

4/10 欠佳

minhaeng (한국)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
호텔에서 이런기분은 처음임.
전체적으로 냄새도 심하고. 욕실도 지저분 합니다. 싼가격으로 가신다면 모를까 전체적으로 추천하고 싶은 호텔은 아니네요. 특히 바퀴벌레 많이 나오고 룸에 개미도 많이 나오고 아무튼 추천 하고 싶은 생각은 없습니다. 그리고 스탭도 오전 스탭은 괜찮으나 오후 스탭은 굉장히 불친절 하고. 1room 샤워타올은 무조건2개라고 해버리고 저녁에 맥주좀 가져다 주라고 하니 대답은 늦어서 안된다. 거부 참 머라고 말해야할 호텔인지 궁금하네요 저도 . 아무튼 별로네요.

8/10 不錯

Joshua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfort all around
Great bathroom!!!