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帝國 SPA 酒店的評價

4 out of 5
帝國 SPA 酒店
44 Hang Hanh Street, Hoan Kiem, Hanoi

評價

9.4

完美

10 分評分，優異；234 則評價中有 185 則" "
8 分評分，不錯；234 則評價中有 36 則" "
6 分評分，一般；234 則評價中有 7 則" "
4 分評分，欠佳；234 則評價中有 2 則" "
2 分評分，很差；234 則評價中有 4 則" "

9.6/10 

整潔度

9.8/10 

職員與服務

9.2/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Cheuk Ting

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff members were extremely kind and made every effort to assist with any requests. They gave us a very warm welcome by providing a complimentary welcome tea and offering information about nearby attractions.
於 2023 年 8 月住了 2 晚
Hieu 於 2023年8月21日的回應
Dear Mr/Ms Cheuk Ting , We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
超值，酒店員工親切難忘！
員工服務親切有禮， 俾人五星級的服務！地點一流！
於 2020 年 1 月住了 3 晚
Tracy Do 於 2020年2月3日的回應
Dear Mr/Ms, Thank you so much for giving us the wonderful evaluation about our service. We will try the best to improve with hope have another chance to welcome back you soon.

10/10 優異

Chun Yi Johnny

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I like the staying very much overall.
The spa was stuck.
於 2020 年 1 月住了 2 晚
Tracy Do 於 2020年2月3日的回應
Dear Mr. Chun Yi, Thank you so much for giving us the wonderful evaluation about our service. We will try the best to improve with hope have another chance to welcome back you soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Tracy Do 於 2020年1月31日的回應
Dear Sir/Madam, We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. we hope that see you on the next time.

10/10 優異

YU-SYUAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
良好的服務品質
櫃台服務人員親切友善 很適合家庭旅遊
於 2020 年 1 月住了 2 晚
Tracy Do 於 2020年1月31日的回應
Dear Ms. Yu, Thank you so much for giving us the wonderful evaluation about our service. We will try the best to improve with hope have another chance to welcome back you soon.

8/10 不錯

真實旅客

讚好：客房舒適度
不滿：住宿狀況
Not good
浴缸的熱水不能keep住長期間有熱水出，浴缸邊亦有小許漏水 退房後遺漏了usb充電線，返去查詢後店員不願意協助尋找
於 2020 年 1 月住了 2 晚
Tracy Do 於 2020年1月27日的回應
Dear Mr. Chung To, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your staying time here. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

10/10 優異

CHUN-CHI

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務優異，地點便利
從入住到退房，服務都非常的週到、迎賓的點心到退房大廳經理送到外面真的非常的貼心
於 2020 年 1 月住了 2 晚
Hana Nguyen (Mrs,) 於 2020年1月24日的回應
尊敬的先生/女士 感谢您对我们服务的赞赏。 希望很快见到你 谢谢爷爷奶奶

10/10 優異

WEI-JHIH

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Tracy Do 於 2020年1月22日的回應
Dear Mr. Wei Jhih Chen, Thank you very much for spent your valuable time to leave us a comment on our Expedia website. Imperial's team are over the moon to know that our staff made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip. Happy new year and wish you all the best!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 3 晚
Tracy Do 於 2019年12月18日的回應
Dear Sir/Madam, Thank you for giving us your evaluation. We hope that our service meet your expectation and we hope that wwelcome you in the furture.

10/10 優異

JUOCHIEH

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
離鬧區，36古街超近
於 2019 年 12 月住了 1 晚
Hana Nguyen 於 2019年12月19日的回應
Dear Sir/Madam, Thank you so much for giving us your evaluation about our hotel, espcially is our location. We hope that you feel comforatable when you stay here. We are look forward to seeing you soon. Have a nice day

10/10 優異

Hao Sen

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service: the staff are extremely nice and very helpful, we’ll come back for them!!! Clean room and the breakfast is great. Location is wonderful, you can walk to every tourist attractions.
於 2019 年 11 月住了 4 晚
Hana Nguyen (Mrs,) 於 2019年12月1日的回應
Dear Ms.Hao Sen, We are so happy to see your wonderful evaluation about our service, our staff, our location. We hope that could have another chance to welcome back you soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 star quality & service
Probably the best hotel I’ve stayed in Vietnam. Great A/C (Daikin), high quality mattress, TOTO faucet, great location, high ceiling, light control, comfortable lobby, fresh and great food preparation for breakfast, on top of all, the best service and smile that makes you day start with a good mood! Oh yeah they have fluent English comparing to other hotels I’ve stayed. Feels like a 5 star hotel!
於 2019 年 9 月住了 4 晚
Hana Nguyen (Mrs,) 於 2019年9月27日的回應
Dear Mr/Ms, First of all, thank you so much for choosing our hotel for your vacation and leave the lovely evaluation about our hotel. I am very happy to see that you felt comfortable and satisfy during the time you stay there. Especially, you spend the good world about the food, the location and all the staff also. Such your feedback will deinitely motivate all the staff even more to keep up their good work and efforts to improve an outstanding customer service. Once again, on behalf of the hotel management, we look forward to welcome you back our hotel in the next time and wish you all the best.

10/10 優異

Yuji

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
ホアンキエム湖まで徒歩1分と非常に近く、早朝に散歩したりするのにとても気持ちよくウォーキングが出来ます。湖周辺には食事が出来るレストランやお土産屋やカフェも沢山あり、週末は歩行者天国となりとても賑やかな街並みを見ることも出来ます。立地は完璧で、施設も綺麗ですし、朝食が最高でした。おすすめです。
於 2024 年 3 月住了 4 晚
Hieu 於 2024年3月26日的回應
Dear Mr Yuji, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 優異

HIROKO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very good
於 2024 年 3 月住了 2 晚
Hieu 於 2024年3月23日的回應
Dear Ms Hiroko, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 優異

RYOSUKE (TOKOROZAWA CITY ASAHI-CHO)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Hieu 於 2024年3月23日的回應
Dear Mr Ryosuke, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 優異

Gwen

於 2024 年 3 月住了 4 晚
Hieu 於 2024年4月11日的回應
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 優異

Gwen

親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
於 2024 年 3 月住了 2 晚
Hieu 於 2024年3月16日的回應
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 優異

Bernd

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nettes Hotel in der Innenstadt
於 2024 年 3 月住了 2 晚
Hieu 於 2024年3月8日的回應
Dear Mr Bernd, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

8/10 不錯

Harumi

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Less amount of hot water was running. The staff are so kind. The location is unique and convenient. I recommend this hotel, if you don’t need to take a bath with a tub.
於 2024 年 2 月住了 1 晚
Hieu 於 2024年3月2日的回應
Dear MS Harumi, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 優異

MASARU (SHIBUKAWA)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
オールドクオーターへのアクセスが良い。スタッフの対応が良い。ハノイでの宿泊にはいつも利用している。
於 2024 年 2 月住了 4 晚
Hieu 於 2024年2月15日的回應
Dear Mr. MASARU, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

8/10 不錯

Ikue

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
他の方も書かれていましたが、スタッフがとても親切です。唯一、バスルームの古さ、一晩たっても乾かないのが難点でした。朝食も美味しかったです。次回利用の際はもっと良いお部屋にしようと思います。
於 2024 年 2 月住了 2 晚
Hieu 於 2024年2月13日的回應
Dear Mr Ikue, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 優異

Ali

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very kind and helpful staff.
於 2024 年 1 月住了 2 晚
Hieu 於 2024年2月5日的回應
Dear Mr.Ali, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 一般

Elaine Ruth

家人同遊
讚好：整潔度和職員與服務
Its fine
於 2024 年 1 月住了 3 晚
Hieu 於 2024年2月2日的回應
Dear Ms Elaine, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 優異

Darik (Englewood)

讚好：整潔度、職員與服務、設施服務和住宿狀況
My stay at Imperial Hotel and Spa was excellent. The service was impeccable, and breakfasts were delicious. They took frequent measures to ensure my stay was very satisfying. I will certainly return and recommend friends and family to stay there as well.
於 2024 年 1 月住了 2 晚
Hieu 於 2024年1月18日的回應
Dear Mr.Darik, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 優異

Ronald D

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights. The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
於 2024 年 1 月住了 9 晚
Hieu 於 2024年1月18日的回應
Dear Mr.Ronald, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 優異

Sydney (Los Angeles)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
Hieu 於 2024年1月18日的回應
Dear Ms.Sydney, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 優異

Keisuke

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel with the beautiful front desk team
We were extremely content and happy with the overall hospitality and wonderful support by the front desk team!! It was a true Omotenashi spirit extended by the team and we will certainly come back and stay at this same hotel upon our return to Hanoi next time! Million thanks to the team!
於 2024 年 1 月住了 2 晚

10/10 優異

shuji

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
旧市街の真ん中でしたが、中に入ると静かで部屋も清潔でした。2泊しましたが、朝ごはんの内容が変わり、どちらもかなり良かったです。
於 2024 年 1 月住了 2 晚
Hieu 於 2024年1月18日的回應
Dear Mr.Shuji, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, Great reception staff!
Hotel was located close to all attractions in the Old Town. The reception staff was Excellent. They anticipated my needs. Helped me to confirm my transport pick up for my tour to Halong Bay without me asking. They noticed I had made two separate bookings before and after Halong Bay. They pressed the lift buttons once I walked in through the door.
於 2023 年 12 月住了 2 晚
Hieu 於 2023年12月28日的回應
Dear sir/madam , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 優異

KAKUTO (SAPPORO)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front staff and restaurant staff were all very kind and responded politely when there was something I wanted to arrange or something I wanted to ask. The breakfast menu changes every day, so I didn't get bored even though I stayed there for a week. It's located in a convenient area, so it's easy to get around the old town, and the sound in the room doesn't bother me that much. I used the airport shuttle service arranged by the hotel for 22 dollars, and it was very convenient as I didn't have to worry about getting picked up and the time was accurate. I took advantage of the late check-out until 8pm, and was charged 2,500,000 VND, which is almost the equivalent of one night's stay, but they cleaned the room and changed towels, so I was able to spend comfortably until the night, so I thought it was a good thing.
於 2023 年 12 月住了 5 晚
Hieu 於 2023年12月28日的回應
Dear Mr/Ms Kakuto, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
First class reception staff
The service of the reception staff was first class. They spoke good English and were very helpful. The location of the hotel was also good- within walking distance to most places in the Old Town. What I did not like was the design on the bathroom. The glass divider on the bath tub was not long enough to stop water from splashing onto the floor of the bathroom. And housekeeping should wash the shampoo bottles. It was not pleasant to have to touch a slimy and soapy shampoo/conditioner/bath gel!
於 2023 年 12 月住了 1 晚
Hieu 於 2023年12月28日的回應
Dear sir/madam , We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 優異

Vishal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good hotel and staff.
Very good hotel, only wish the room we got had a better bathroom. Otherwise wonderful hotel, great location and great hotel staff. Special thanks to Grace who was very helpful, friendly and made our stay better knowing we could ask her for help at any time. Would stay again.
於 2023 年 10 月住了 3 晚
Hieu 於 2023年12月28日的回應
Dear Mr/Ms Vishal, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 優異

JUN

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
とてもいいホテルでした。 この次もまた宿泊したいです。
於 2023 年 11 月住了 4 晚
Hieu 於 2023年12月5日的回應
Dear Mr/Ms Jun. We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 優異

Kerri

於 2023 年 11 月住了 3 晚
Hieu 於 2023年12月28日的回應
Dear Ms Kerri , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 優異

Kawamata

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
旅行者が多い、過ごしやすい通りに建っています。館内はおしゃれで清潔。スタッフの方々の対応もとても親切でした。レストランでの朝食も美味しかったです。
於 2023 年 11 月住了 2 晚
Hieu 於 2023年11月28日的回應
Dear Mr/Ms Kawamata , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 優異

David (San Antonio)

讚好：整潔度、職員與服務和住宿狀況
Very helpful and friendly staff. Very clean and well cared for. Highly recommend
於 2023 年 11 月住了 5 晚
Hieu 於 2023年11月17日的回應
Dear Mr David, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 優異

Soni

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
People who work there most the kind of people I ever met and breakfast was excellent.
於 2023 年 10 月住了 4 晚
Hieu 於 2023年10月24日的回應
Dear Ms. Soni, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 優異

jeffrey

於 2023 年 10 月住了 1 晚
Hieu 於 2023年11月4日的回應
Dear Mr Jeffrey, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 優異

Rebecca

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are extremely helpful and kind. The location is very convenient for finding what I needed
於 2023 年 9 月住了 1 晚
Hieu 於 2023年10月2日的回應
Dear Ms Rebecca We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 優異

Benson

於 2023 年 9 月住了 2 晚
Hieu 於 2023年10月1日的回應
Dear Mr Benson, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 優異

John

於 2023 年 7 月住了 7 晚
Hieu 於 2023年9月17日的回應
Dear Mr John, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 優異

Zana (Austin)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is amazing, clean, great location, friendly and attentive staff. We had to leave early at the airport, they made sure to prepare us a great breakfast to go. I would highly recommend it to everyone.
於 2023 年 9 月住了 2 晚
Hieu 於 2023年9月13日的回應
Dear Ms Zana We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 優異

KANAKO

讚好：設施服務
スタッフの方々が皆親切で、チェックインからチェックアウトまできめ細やかにサポートしてくださり、安心して過ごせました。
於 2023 年 8 月住了 2 晚
Hieu 於 2023年8月25日的回應
Dear Mr/Ms Kanako, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 優異

Donald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great service from all the team mrmbers,
於 2023 年 7 月住了 4 晚
Hieu 於 2023年7月31日的回應
Dear Mr Donald, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 優異

Paul (Welches)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cute colonial style room and property. Excellent breakfast buffet conveniently offered for four hours every morning. Staff super helpful and friendly. Only negative to this hotel is the front door. It’s hidden behind a gauntlet of parked motorbikes, plants, a street vendor partially blocking access and an occasional rubber hose on the ground. We also experienced a miscommunication about the minibar. My wife and I are certain that the representative showing us into the room said that the drinks were free. There was only one coke, one beer and some bottled water. We drank these daily and they were replaced but then we were charged for them. Airport pickup billed to room was nice. We would stay again.
於 2023 年 7 月住了 3 晚
Hieu 於 2023年7月27日的回應
Dear Mr Paul, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 優異

RYOSUKE (TOKOROZAWA CITY ASAHI-CHO)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 3 晚
Hieu 於 2023年7月15日的回應
Dear Mr.RYOSUKE, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
All staff were exceptional, especially the front desk and Manager, Ian. Excellent location, in laneway with good choice of restaurants and couple of bars. Rooms were quiet and comfortable. Breakfast was on the 8th floor and had a good variety. Would highly recommend.
Hieu 於 2023年7月10日的回應
Dear Ms.Julie, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

8/10 不錯

Rie

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Fint hotel med god beliggenhed. God service fra personalet
於 2023 年 6 月住了 2 晚
Hieu 於 2023年7月10日的回應
Dear Ms. Rie, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 一般

masaki

讚好：職員與服務
不滿：住宿狀況
立地は良かったが景色や建物の古さがわ
於 2023 年 5 月住了 1 晚
Hieu 於 2023年5月23日的回應
Dear Mr/Ms Masaki, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
Great service Large clean nice room Good breakfast buffet
於 2023 年 5 月住了 3 晚
Hieu 於 2023年5月20日的回應
Dear Mr.Michael, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.