The service at Hotel Soo is outstanding. The people there are so friendly and accommodating. They provided great suggestions for restaurants and even safe places to exchange money. Also warned about taxi services and what to companies to take without concern about getting ripped off. Although breakfast has little selection for western tastes, they accommodated my requests and made me an American continental breakfast at no extra cost. The entire place and our room was clean, our room was large, and the air conditioning worked very well. For us, the people made us feel like we were in a 5 star facility and we will definitely come back to Hotel Soo when we are in Hanoi again. .