My first time in Vietnam and this hotel basically ruined my whole trip and gave me the worst impression about this country. This hotel basically tried whatever way to get our money and they were lying all the time.
We made the reservation for two nights. My mom and I arrived late the first night to the hotel, and they didn't keep the room for us. They told us since the kid got sick so no room for us (wait, any relationship between these two?). They tried to put us to the terrible hotel next to them which doesn't even have elevator and they wanted us to walk all the way to the sixth floor. My mom can't walk so many steps so I asked them to provide us the better solution. They sent us to another hotel. In the morning of the second day, they forced us to check out from another hotel and tried to move back and check in in their hotel. We basically lost the whole morning and the early afternoon on the second day by dealing with this. I told them that I don't want to stay in their hotel the second day and they promise that they would give the money back to me. Until now, two weeks later, they never picked up my phone and I still didn't get my money back......and these are not the only thing they did to us, they also planned the worst tour ever for my mom and I.....they wasn't honest on what they could offer us by the price and they sent us to the wrong tours and also cheaper cruise without noticing us.
優點: nothing. :(
缺點: staff in this hotel are not honest and only seek for money