My stay at this hotel was extremely disappointing. The room was nothing like the photos advertised online. It was dirty, the bed linens were stained, and there was mold/fungus visible in several areas. To make matters worse, I had two cockroaches running around the room during my stay.
The air conditioning was another major issue. It was so loud that it was almost impossible to sleep with it on, but turning it off wasn’t an option because the room became unbearably hot.
Customer service was equally disappointing. Two male staff members laughed at me instead of taking my concerns seriously. The only person who genuinely tried to communicate and help was one of the female staff members, and I appreciate her effort.
Hanoi is a wonderful city and I absolutely enjoyed visiting it. However, if you want to ruin your stay with an uncomfortable, dirty room and poor customer service, this is the place to book. If you want to enjoy your trip, I strongly recommend staying somewhere else.