蜜月客房, 1 張標準雙人床 | 客房設施服務
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錦繡星套房酒店的評價

4.5 out of 5
錦繡星套房酒店
28 AU TRIEU ST, HOAN KIEM DIST, Hanoi, Hanoi Province

評價

9.0

卓越

10 分評分，優異；732 則評價中有 507 則" "
8 分評分，不錯；732 則評價中有 128 則" "
6 分評分，一般；732 則評價中有 47 則" "
4 分評分，欠佳；732 則評價中有 28 則" "
2 分評分，很差；732 則評價中有 22 則" "

9.0/10 

整潔度

9.4/10 

職員與服務

3.0/10 

設施服務

8.8/10 

住宿狀況

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
近還劍湖
近還劍湖，附近多旅行社和小食店，酒店位置方便易搵。房間很大，在教堂對面，三五不時會響起鐘聲，樓下的交通人聲都會傳到房內。
於 2018 年 8 月住了 2 晚
Tom 於 2018年8月13日的回應
Thank You for stayed with our hotel I hope see you next time

6/10 一般

真實旅客

不滿：職員與服務和客房舒適度
Feel not good
Breakfast order not who first order who will first get even you order the same item (we waiting long time but they give the local customer who order later than us)
Uyen 於 2018年5月4日的回應
We would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 不錯

Hung-wen

讚好：整潔度和職員與服務
Fare
服務非常貼心 但離教堂太近 一直打鐘 整晚沒睡好 尤其早上打了一兩分鐘
Andy 於 2018年4月12日的回應
Dear Value Customer Thank you very much for your feedback Best regards Splendid Star Team

6/10 一般

Jerry (Hong Kong)

讚好：整潔度、職員與服務和住宿狀況
位置非常方便，性價比高
地點很好，附近有便利店和很多不同的餐廳，只是近教堂太近，早上有鐘聲，容易把人吵醒。服務員非常有禮，很熱情，值得一讚
於 2018 年 3 月住了 1 晚
Douglas Nguyen 於 2018年4月4日的回應
Dear Jerry, My name is Douglas - Sale Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Star Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Star Grand Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
熱情,地點方便
經理Martin很熱情,好溝通,服務也很好,飯店會推薦行程,但還蠻實在的,雖然不是最便宜,但是描述清楚也不用比價殺價,覺得還是很不錯的 早餐有很多選擇,沒有電梯,樓梯很窄(不過越南大多都這樣) 地點非常方便,唯一我比較介意的就是房間螞蟻很多
於 2018 年 3 月住了 3 晚
lisa 於 2018年3月20日的回應
thank you for your feedback. We hope can meet you again at our hotel. make sure for next time everythings will better than this time.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服务超级好的一次体验，早餐丰富，离景点超近，步行既可，如果阳台有个小灯更有情趣了。
Douglas Nguyen 於 2018年2月25日的回應
Dear our beloved customer, My name is Douglas - Sale Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Star Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Star Grand Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
super nice service. voluntary introduce the sights for us it is right next to the church. automatically upgraded us to a room with a balcony
於 2017 年 9 月住了 1 晚

4/10 欠佳

ying ting

不滿：職員與服務
Need to improve reservation problem
We have booked and paid in advance for the hotel room, but when we come to check in, the staff told us all the room are fulled, and the staff trying to hide the truth and keep telling us that we are offering you another room in another hotels, which is not in walking distance. We are straving and tired , and the street is full of people, and no taxi can be found. So, they jus take us there by a motorbike. The whole experience is not good.
於 2017 年 9 月住了 1 晚

8/10 不錯

Wai Chi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：職員與服務

4/10 欠佳

Coco (Hong Kong)

不滿：整潔度、住宿狀況和客房舒適度
很噪吵
隔壁是教堂，每十五分鐘響一次，凌晨五時響五分鐘，所以經常被吵醒。沒有升降機，但職員都很友善，會幫我們提行李。
lisa 於 2017年2月5日的回應
Dear Coco Thank you for your feedback. And we sorry to know you are not really feeling comfortable in the time you are stay with us. But we hope you understand for our hotel that the church bell it is out of our control. And the church will make all this area noisy too, not only our hotel. SO we really hope you can give up for this and will come back to our hotel if have chance. Thanks

8/10 不錯

市中心酒店 (河內)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
就在大教堂旁邊，地段很好，而且那位會講英語的女職員服務態度很好
晚上1點多到的，本身是預定單人間的，去到給了我無敵大的雙床大間，好驚喜：） 早餐多以三文治為主 好新鮮的 早上起床就能到旁邊的大教堂去，還有周邊有好多Cafe廳 和購物的精品店
陽台

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Wing Sze Judy

讚好：職員與服務

2/10 很差

Vera (Hong Kong)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Room is overbooked and sent us to somewhere else
We supposed to stay for 2 nights but when we arrived the hotel at 5pm. no room for us (we paid to expedia two months in advance) They sent us to Impressive Hotel just a few steps away, and offered a free airport dropoff instead. We are not happy to their arrangement and practices, although Impressive Hotel is the same grade, but the room is smaller, and we have a long wait in the lobby(30 mins+) for a clean and tidyup.

8/10 不錯

Wing Hong (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very good stay at Hanoi
Very Good service , Breakfest is perfect , Room is clean , Location is good . Good Good Good Good Good

4/10 欠佳

carrie (中国广州)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
地点满分。酒店条件很差，与Hotel上的房间图极之货不对版。
就在ST JOSEPH边上。但所谓酒店，其实就是国内一百几十的宾馆，条件很差。

2/10 很差

Alain (Montreal)

不滿：職員與服務和住宿狀況
Des fraudeurs!
La réception nous ont informé que l'hôtel avait fait faillite et que nous devions repayer une 2ième fois. Établissement avec plusieurs noms au sein du même hôtel.
於 2019 年 2 月住了 1 晚

2/10 很差

真實旅客

於 2018 年 11 月住了 1 晚

2/10 很差

J (Hanoi)

不滿：職員與服務和住宿狀況
We werden via een ander hotel in dit hotel geplaatst waar we vervolgens extra moesten betalen voor de kamer. Dit wouden we niet en werden daarom weer over geplaatst naar een andere kamer. Het personeel kon niet goed Engels en waren totaal niet vriendelijk. De kamers waren prima maar wel redelijk oud en een beetje vies.
於 2018 年 11 月住了 2 晚

10/10 優異

Vithjaa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 2 晚

4/10 欠佳

真實旅客

不滿：設施服務和住宿狀況
Chambre au 4 ieme étage pas d’ascenseur. Peinture ecaillée sur le mur de la chambre. L’eau de la climatisation coule sur le plancher. Réel besoin de rénovation. Ne pas se fier à la photo.
於 2018 年 11 月住了 4 晚

2/10 很差

真實旅客

不滿：設施服務和住宿狀況
Splendid star suite is close for renovation. So I had aroom in other hotel neighbord who need big renovation
於 2018 年 11 月住了 1 晚

10/10 優異

S (Osaka)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
バルコニーからは道を挟んで隣が大教会がバッチリ
於 2018 年 11 月住了 3 晚

8/10 不錯

真實旅客

Great location (neat street and not far from night market), seemed ok for the amount I paid (not as good as the picture). Staff friendly and helpful. Lots of outside noise but I guess that Ha Noi all over
於 2018 年 10 月住了 3 晚

8/10 不錯

JIHYE

讚好：職員與服務
처음엔 새벽에 도착해서 좁아보이고 깨끗해보이지 않는 모습에 실망을 했었는데...다음날 베트남을 돌아다녀보니 이 호텔이 깨끗하고 좋은 호텔인게 확인되더라구요 그리고 무엇보다 성요셉성당 바로옆이여서 찾기편하고 주변 볼거리도 많았어요. 한국과는 문화적으로도 많이 다르기 때문에 한국의 호텔로 생각하고 가면 실망할수도 있어요 그리고 스플랜디드 호텔이 몇개가 붙어있는데 제가 지냈던 스플랜디드 스타 스위트 호텔에는 엘레베이터가 없어서 오르락내리락 무지 힘들었답니다. 어르신들과 같이 가는 여행에서는 비추예요 가장 기억에 남는건 4인실에 5인 금액으로 결제하고 간거라서 간이침대 추가를 했는데 더불침대 매트리스를 직접 6층까지 가지고 올라오셨더라구요 매트리스가 너무커서 객실에 맞지는 않았지만 들고 오신 성의를 생각해서 몇일 사용했어요 그덕에 비좁게 쓰긴했구요 낮에 근무하시는 직원분들과 밤에 근무하시는 직원분들 다 젊고 엄청 친절하셨어요 언어가 잘 안되서 번역기와 바디랭귀지에 많이 의지를 했는데 이해해주시고 대응해주시더라구요 어쨋든 4일간 호텔에 투숙하며 불편한점은 엘레베이터부분이고 그외는 조식도 좋았고 만족했습니다.
於 2018 年 11 月住了 4 晚

6/10 一般

真實旅客

於 2018 年 9 月住了 3 晚
Douglas Nguyen 於 2018年10月2日的回應
Dear our beloved customer, My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

6/10 一般

LT (London)

讚好：整潔度、職員與服務和客房舒適度
Not sure how to rate this hotel properly. The hotel really needs work to bring it back to its former glory. Having said that, rooms are big, bed is comfortable. Everything works and rooms are clean. 2 things that may score against it 1. There are no lifts 2. It is right next to St Joseph Cathedral, the bells toll every 15 minutes (very briefly). Those who are easily woken may find annoying.
於 2018 年 9 月住了 1 晚
Douglas Nguyen 於 2018年9月29日的回應
Dear our beloved customer, My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

2/10 很差

真實旅客

Disappointed
The room Was with ant, moss on the wall and not clean at all. In the fifth floor without elevator.
於 2018 年 9 月住了 1 晚
Douglas Nguyen 於 2018年9月24日的回應
Dear our beloved customer, My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

4/10 欠佳

Elisa (Ho Chi Minh)

不滿：整潔度、住宿狀況和客房舒適度
gần trung tâm hà nội - khu Phố cổ
tầng 6 không được lót thảm hành lang, khách sạn cũ, trang trí trong phòng cũ
於 2018 年 8 月住了 1 晚
Douglas Nguyen 於 2018年9月14日的回應
Dear Elisa, My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

6/10 一般

William

讚好：整潔度和職員與服務
不滿：住宿狀況
Well located hotel, good service but basic rooms
We booked this hotel primarily due to it's great location in the heart of Hanoi, literally next to the cathedral square and a short walk from major attractions. The staff were very friendly and professional but the quality of the room was a little disappointing. The photos give an impression of a high quality room but in reality the room was average at best. There were only beds and no bedside tables, the bathroom had a transparent glass wall allowing you to see the feet and body outline of the person using it which was frankly quite bizarre. Also, there was no elevator and the room was on the 4th floor, although on arrival our bags were carried to our room it was difficult bringing them down in the morning. If you are looking for a crash pad while you are enjoying the city this place will be fine (as long as you are well acquainted with your room mate already!), but if you are planning to relax in the room then other options provide more comfort.
於 2018 年 8 月住了 1 晚
Tom 於 2018年8月31日的回應
thank you for recommend

6/10 一般

mathieu

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Très moyen
Le personnel est vraiment adorable, l’emplacement idéal mais l’hotel Est sale, fenêtre cassée, vraiment pas terrible
於 2018 年 8 月住了 3 晚
Tom 於 2018年8月31日的回應
thank you

2/10 很差

Eagle (Sydney)

不滿：職員與服務、住宿狀況和客房舒適度
No Elevator
Their profile says they have elevator, l arrive check in and they want me to talk 4 flights of narrow stairs which means up and down everytime l leave room, at 69 years old this is not safe or healthy stsirs also slippery when it rained. Had to fight manager for what l booked they swapped hotels to a shoe box room and bathroom that was unusable as shower was super small OVER the toiket, I am 192cm only 105kgs, anyway everything was a fight, and even door keys old and hard to use, they agreed to credit first night and swap rooms next day l still had to climb one flight of stairs which l did cautiously. When checking out it was another fight about the agreed credit. Such terrible service and I emailed them twice 3 days before about it do check would be simple, they never replied to my emails.
於 2018 年 8 月住了 4 晚
Douglas Nguyen 於 2018年9月14日的回應
Dear Eagle, My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
하노이 최악의 호텔
이용후기를 처음 쓸 정도로 하노이 최악의 호텔입니다. 위치와 저렴한 가격보고 예약하였으나, 오후 7시 쯤 체크아웃 시 방이 없으니 호안키엠 맥주거리보다도 한참 위쪽인 splendid로 가라고 하였어요. 예약을 받지 말았어야 하는 거 아닌가 하는 생각이었지만, 참았습니다. 택시 불러준다고 하길래, 10분 이상 기다려도 안와서 취소 가능하냐고 물어보니, 취소안된다고 해서 슬슬 열받았습니다. 그럼 알았으니, 택시불러달라고 하고, 택시 탔는데 제 돈주고 직접 타야 한다네요. 두 번 참고, 탔습니다. 택시 기사가 어디가냐고 묻길래 황당했습니다. 예약 후 지급까지 했는데, 방이 없으니 택시 타고 다른 호텔로 가라고 해놓고, 택시 기사가 저한테 위치를 묻더군요. 그래서 택시 타고 호텔로 다시 돌아가니, 직원이 나오길래, 위치를 기사에게 설명해주겠거니.. 했는데, 저보고 호텔직원이 어디가냐고 묻더라고요. 이게 말이나 됩니까? 그래서 당신이 방 없다고 다른 호텔로 안내해주겠다고 해놓고, 이게 뭐하는 거냐고 해서야 그제서야 호텔 위치를 설명해주더군요. 정말 아무리 싼값이지만 답답했습니다. 방을 가니, 제공되는 과자와 과일 주위에 개미가 많더군요. 침대에 누웠는데 이불 밑에도 개미가 있었구요. 샤워하고 빨리 잠이나 자야겠다 했는데, 방에 수건이 없어서, 젖은 채로 반바지 입고 1층까지 내려가서 수건달라고 했습니다. 일주일 전 일인데 분노가 아직도 치미네요.
於 2018 年 7 月住了 1 晚
Douglas Nguyen 於 2018年9月14日的回應
Dear our beloved customer, My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 不錯

Danni

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 1 晚
andy 於 2018年8月3日的回應
Thank you for your recent stay and good review. We appreciate it so much. We do hope to host you next time in nearest future longer and better.

8/10 不錯

YoungJun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It' good place to trip Hanoi except insufficient air conditioner.
於 2018 年 7 月住了 2 晚
Uyen 於 2018年7月26日的回應
Thank you for your recent stay and good review. We appreciate it so much. We do hope to host you next time in nearest future longer and better.

10/10 優異

Kyle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Small but an Excellent hotel
於 2018 年 6 月住了 2 晚
Thuy Linh (Ms.) 於 2018年7月3日的回應
Dear our beloved customer, The first word on behalf of the entire hotel staff Splendid hotel sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Holiday in Hanoi
Hotel is very conveniently located within walking distance to shopping n eateries. Staff are all very friendly n they made out stay at the hotel a very memorable one. Hotel is right beside the st Joseph catholic cathedral. A beautiful quaint church. Hotel is quite clean but a bit old. Value for money though. Breakfast was included n there was a set menu for us to choose from. Limited choice though. It’s a 5 story walk up hotel with no elevator so be prepared ! Walking distance to the famous Hoan Kiem lake. 20 mins walk to the night market. Guests from Malaysia.
於 2018 年 6 月住了 3 晚
Thuy Linh (Ms.) 於 2018年7月3日的回應
Dear our beloved customer, The first word on behalf of the entire hotel staff Splendid hotel sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

10/10 優異

Hyesuk

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
위치좋고 편안한 친절한 호텔
가성비 갑 위치최고. 친절한 직원
於 2018 年 6 月住了 2 晚
Andy 於 2018年6月11日的回應
Thank you for your recent stay and good feedback. We do hope to host you next time longer

2/10 很差

성욱

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
사우나를 즐기고 싶으시다면 추천드립니다.
2018년 5월 21일 당시 하노이 온도 34도로 조금만 걸어도 땀이줄줄 흐르는 날씨에 4인실 넓은 방에 에어콘은 쥐똥만한 크기의 벽걸이 하나로 온도를 유지하며 이마저도 가스가 없었는지 선풍기보다 못한 성능을 보여줬습니다. 여행중 귀국 비행기 시간이 약간남아서 임시로 잡은 호텔이라 6시간 정도 머물렀지만 제가 베트남에서 이용한 호텔중 가장 기억에 남을 만큼 최악이었습니다. 심지어 엘리베이터 없이 5층을 걸어 올라야 했으니 그날의 짜증이 지금 이 글을 쓰는 순간에도 몰려옵니다.
於 2018 年 5 月住了 1 晚
Uyen 於 2018年6月2日的回應
Dear our beloved customer, On behalf of Splendid Star Suite Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Star Suite Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

6/10 一般

真實旅客

不滿：職員與服務
Overall, you can get way better value staying somewhere else. I am a pretty low maintenance traveler, but I often felt like I was inconveniencing the staff when I made requests or had questions. Downsides: the rooms facing the Cathedral are loud on the top floors--bells ringing, strange barking or pipes, etc.; there was black mold in one of our rooms; the shower fixtures were falling apart; one of our air conditioners kept breaking; 6th floor walkup with a lot of mosquitos in the hallways; no free breakfast which we didn't know until after the fact; staff attitude. Upsides: Perfect location for exploring old town; decent accommodations. I recommend staying across the alley at Splendid Grand (note: there are three "Splendid" hotels right next to each other). We spent a night there and it was fantastic.
於 2018 年 5 月住了 1 晚
Uyen 於 2018年6月2日的回應
Dear our beloved customer, On behalf of Splendid Star Suite Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Star Suite Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent value for money, great service/location
Excellent hotel, well located with very good staff. We had no issues and I wouldn't hesitate to stay there again, very good value for money.
於 2018 年 5 月住了 1 晚
Uyen 於 2018年6月2日的回應
On behalf of Splendid Star suite hotel, I would like to thank you for your recent stay and good feedback. We so much appreciate. We do hope to welcome you again in the nearest future.

6/10 一般

Sung Tae

讚好：職員與服務、住宿狀況和客房舒適度
일단 성요셉성당 바로 뒷골목에 위치해 있어서 20대 남자 자유여행객에게는 추천 별 5개. 바로 옆 골목 앉은뱅이 의자 깔아놓은 술집에서 꼭 보드카맨 먹어보길ㅋㅋ 이 호텔은 위치가 진짜 최고임 가격대비 짱
於 2018 年 4 月住了 4 晚
Uyen 於 2018年6月2日的回應
On behalf of Splendid Star suite hotel, I would like to thank you for your recent stay and good feedback. We so much appreciate. We do hope to welcome you again in the nearest future.

10/10 優異

YEONHO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
호텔후기
위치도 그렇고 시설도 직원분들도 다 좋았던것같아요ㅎ
Uyen 於 2018年5月11日的回應
On behalf of Splendid Star suite hotel, I would like to thank you for your recent stay and good feedback. We so much appreciate. We do hope to welcome you again in the nearest future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very helpful staff
Uyen 於 2018年5月11日的回應
On behalf of Splendid Star suite hotel, I would like to thank you for your recent stay and good feedback. We so much appreciate. We do hope to welcome you again in the nearest future

10/10 優異

doyun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely staff, great location
Uyen 於 2018年5月7日的回應
Thank you for your recent stay and good feedback. We do hope to host you next time longer

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely staff, central, spacious room”
Uyen 於 2018年5月7日的回應
Thank you for your recent stay and good feedback. We do hope to host you next time longer