Hans Christian Andersen Monument

The reservation was cancelled after a completed online checkin, because I had arrived a day later than the booking. I had informed the hotel of this in advance but then could not get access to the building or room. The online agent was unfriendly, unhelpful and completely unapologetic, even though I was locked out of a fully paid room at 11 at night. A truly abysmal standard of service. The room was very small, and very stuffy with no air con, and it was not possible to leave the window open overnight because of a high level of noise outside. I would not consider this a suitable place to stay for business, coupes or families - it’s a poor standard of room with terrible service if you need it, no facilities and a high price.

The room was great. Plenty of storage space. King size bed. Location is close to city center. Would stay again