原鹤温泉度假短租

"Everything is good, will go back next time visit"

"Very good"

"附近沒有商店，酒店未能提供早餐，需要預先購"

"職員有禮貌, 早晚餐BUFFET好味, 泊車車位充足, 溫泉乾淨舒服"

"酒店房間和景觀很美，饍食需改善，晚餐食物一般，"

"員工有禮貌有耐心"

"Wonderful moment with family trip. The service / room / facility / food / location are excellent. "

"A very disappointed experience! I booked this resort on Hotels.com, which clearly mentioned the room was equipped with private onsen. However, when we arrived the staff told us that there was a failure on the water pump and they couldnt provide onsen water! The only solution they had offered was some PUBLIC onsen entries on its surrounding area…. This is totally unacceptable and disappointed that we drove so far to here and they couldnt provide this particular service, with no compensation and just this UNRELATED alternatives. Not to mentioned that those public onsen has time limitation which didnt suits our schedule(last entry at 8:30pm)! It was a nightmare that the temperature was below ZERO degree and we had to take a open air bath without the spring Onsen! Whats the difference than we go camping? I immediately referred this matter to the customer service at Hotels.com, but the result was not very helpful! They replied that on the special entey condition they have a footnote that the onsen was unavailabe due to the typhoon damage…I found it was really misleading that, 1st, on the room description, it had mentioned the room would provide a private onsen. 2nd, the picture also showed their rooms are providing such service. Honestly, no one would dig deep to an unobvious footnote! I really hope that they should treat this matter seriously, or this would greatly damage your reputation and service commitment!"

"部屋風呂非常好，只是木盆有點漬。 奇怪的是酒店沒有修改到寄給住客的信息， 雖然原本的房格只包括房間的價格。 因此都覺得沒問題。 不過在入住前收到酒店的信息說：'房價已包括早，晚餐的提供。' 我們滿心期待，結果當然是早、晚餐都沒有提供。並且，被告之廚房已經暫時停用及關閉了。 因此，請不要相信酒店的預設信息。"