Heart Tree

Room was clean, one of the smaller rooms we have stayed in Japan, quite expensive for how basic and dated the room was. Great views over the city. Breakfast very basic with limited choices.

The blanket is smelly and the beds are very small. The room is not possible to accommodate 8 adults and 4 kids as indicated ( only 2 queen sized beds and 4 small sized single beds). Besides, only one toilet and washroom was available. It took hours for us to take term bathing every night. Check in is very uneasy. The check-in ID was incorrect, and the operator can hardly communicate in English. Tissue ran out on the second day, but no refill was available. Don’t know how to dump the garbage, and no instruction. Our garbage bin was full for the whole time. We stayed fours nights with 6 adults and 4 kids. It was very crowded and uncomfortable. This room is extremely over-priced, given the space, zero facility and no refill or cleaning on everything. Disappointing!