Point of Rocks Heaters Island Hotels

"Great place to stay!"

"The hotel has 3 guest elevators and 1 service elevator designated for staff only. During my stay, 2 of the guest elevators were out of service, leaving only 1 operational guest elevator and the service elevator temporarily available for guest use. This information was not communicated prior to check-in. Waiting up to 20 minutes just to get on an elevator is completely unacceptable, especially for a hotel of this size. To make matters worse, the one remaining guest elevator eventually became inoperable as well. Guests were stuck inside and had to pry the doors open to get out. This created a very frustrating and concerning experience for everyone staying at the hotel. Proper communication and maintenance of essential amenities like elevators should be a priority."

"We stayed overnight on a Friday and there must have been a party in the area. Lots of noise in the hotel. The walls are very thin and the slamming doors did not help. The hotel itself is very nice."

"I would not stay there again. Upon pulling in the parking lot, the outside looked unkempt. The entry rugs were dirty and faded and there was something slopped on both of them. The young lady who checked us in was kind and friendly. Check in was fast and easy. The carpets in the halls are old and in need of replacement or cleaning. In the room, someone's coffee was splashed and dripping down the wall by the bed...and still there. There were many chips in the paint above the bed. The remote was filthy and the words on the keys were worn off so I had to guess which one was which. The worst part was the SEVERAL black stains on the sheets. The room was not dusty. Looking out the window, I could lots of litter and a dilapidated BBQ grill that are to the left of the main hotel entrance. The same area also had 3 rotting benches and another sitting area for guests. I'm sure not many would partake in this amenity.... The shampoo, conditioner and lotion were probably the cheapest they could buy, compared to other hotels. Breakfast was meager- not nearly as good as other hotels I've stayed at that were similar. The breakfast area was clean and the ladies were attentive to refilling the food. The owner of this particular hotel needs to invest some money into making it a place guests would want to return to again. Attached pictures aren't very good, but give the idea, showing dirty sheets, coffee splashed on the wall and the outside area looking out our room's window."

"Room was mad cold. "

"The food is really good, deposit is expensive, overall stay was great. Excellent customer service, cheap parking, convenient location. "

"Staff was amazing, room was clean and lots of space. Was very loud though. Dogs barking and large parties."

"Clean room. Good breakfast."

"The hotel was good, close to airport and acceptable. I tried to get a shuttle to pick me up but they never responded. $17 taxi ride there. The breakfast is served on paper plates and plastic spoons and forks. It is a good one nighter between flights, what I used it for on a missed connection."