I didn't even get there. I searched hotels miles away and somehow booked at the one I did, not sure how it was on the list being so far away and so close to the one place I avoid like the plague - Gary, IN. Besides being freaked out after getting off the interstate there while following GPS, all the roads around were closed by construction. I had to cancel and get me and my daughter the heck out of there and still got charged, which ended up making me have to drive all the way to our destination that night - didn't get in until after 3am and I was falling asleep at the wheel. Worst. Mistake. Ever. Will never use hotels.com again.