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关于海伦温德姆戴斯旅店汽车旅馆的点评

2 out of 5
海伦温德姆戴斯旅店汽车旅馆
101 Edelweiss Strausse, Helen, GA

点评

6.8
10 分 - 超赞。194 条好评，共有 777 条点评" "
8 分 - 还可以。188 条好评，共有 777 条点评" "
6 分 - 一般。171 条好评，共有 777 条点评" "
4 分 - 很差。124 条好评，共有 777 条点评" "
2 分 - 糟糕。100 条好评，共有 777 条点评" "

6.8/10

清洁度

7.2/10

员工和服务

6.4/10

服务设施

6.4/10

住宿条件和设施

6.6/10

环保

点评

10/10 超赞

Willie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Everything was great.
2024 年 5 月入住 1 晚

6/10 一般

Janie

与家人出行
The floors were not clean. They were tile and didn't look dirty but when I walked on them with my bare feet you could feel the dirt.
2024 年 5 月入住 2 晚

8/10 还可以

FRANCIS

与配偶出行
满意：员工和服务
Stay was not bad for the price.
2024 年 5 月入住 2 晚

10/10 超赞

Mark

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quick and easy
2024 年 5 月入住 1 晚

10/10 超赞

Glenn，Kitchener

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Nice stay. Loved the free coffee in the lobby and the breakfast.
2024 年 5 月入住 2 晚

10/10 超赞

Adara

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Regina

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Front desk clerk was very courteous
2024 年 5 月入住 2 晚

10/10 超赞

Donna

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Mary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s big room and clean. But wi-fi doesn’t work.
2024 年 5 月入住 1 晚

4/10 很差

Kristin

带宠物出行, 团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Rooms have been redone and I liked that it wasn’t carpet… however the floors were super dirty. They just mopped it and told us it may still be wet, that was fine, but it was DIRTY. White socks were black after walking on it. Same in our friends room. The area was quiet, and the redone rooms could be very nice if not for the floors. Also the dog policy on here and in person are 2 different things. They also refused to give a printed receipt saying they don’t even have a printer to do it. We were also watched every time we went to the car are walked the dogs… like they stood and watched us do every action… kinda weird.

10/10 超赞

Justin

满意：清洁度、员工和服务、住宿条件和设施
Very quaint. Friendly service
2024 年 5 月入住 2 晚

10/10 超赞

Erika

满意：清洁度、员工和服务、住宿条件和设施
Everything really

2/10 糟糕

Sommer

满意：清洁度
不满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚

10/10 超赞

Timothy

2024 年 4 月入住 3 晚

4/10 很差

Ada

与配偶出行
不满意：服务设施
The facilities are good. Only there is no price-quality relationship. Says included breakfast and the coffee ran out soon and was never refilled again. The pool, with dirty and stagnant water, with garbage. A broken grill in front of our door. The floor in the room was sticky.
2024 年 4 月入住 1 晚

8/10 还可以

Lohit

满意：员工和服务，清洁度
2024 年 4 月入住 2 晚

6/10 一般

Steven

2024 年 4 月入住 2 晚

10/10 超赞

Jacob

满意：清洁度
2024 年 4 月入住 1 晚

10/10 超赞

william

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great price room was great
2024 年 4 月入住 2 晚

4/10 很差

Tiffany

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Walking into bathroom met with a shower chair that had dried blood on it (Stayed in an accessible room). Bed was really uncomfortable. Pillows were either too flat or too fluffy. The breakfast was a joke, boxed cereal, no milk, a broken waffle maker, no pastries, bread was out by 9am so no toast... Even the ice machine was broken. Seriously disappointing for the cost and nothing like the pictures.
2024 年 4 月入住 2 晚

2/10 糟糕

Johntavious

不满意：住宿条件和设施，员工和服务
After checking into my room, we went to dinner. Upon our return to the room, we walked into the room and found someone else in the room. The experience was very traumatic and could have escalated quickly. I did not feel safe. The staff told me that there was a glitch in the system but only referred to two notebooks and sheets of paper. I am extremely upset and will not be returning
2024 年 4 月入住 1 晚

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Newly renovated,very nice area. Great staff overall very nice stay!
2024 年 3 月入住 1 晚

8/10 还可以

Anna

与配偶出行
满意：员工和服务，清洁度
Rooms are very clean and renovated. Parking is limited and ice machine didn’t work. But still a good value
2024 年 3 月入住 1 晚

4/10 很差

Steven

不满意：员工和服务
The staff didn’t seem to know how to handle the fact that I had paid via Expedia, and it took almost 10 minutes in the morning to check out before the clerk finally said that they would call me if they had any issues
2024 年 3 月入住 1 晚

8/10 还可以

sioung

与家人出行
满意：住宿条件和设施，员工和服务
Good price , clean , friendly staff .
2024 年 3 月入住 3 晚

8/10 还可以

antonio，Raleigh

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施
Surrounding areas need work
2024 年 3 月入住 1 晚

10/10 超赞

Caroline

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 3 月入住 1 晚

8/10 还可以

Dacian

与配偶出行
满意：员工和服务
不满意：服务设施
It was okay, it was mostly under renovations and everything was basically limited and off service. Some hairs on the bed of the hotel, hard beds, and a german roach under the bed.
2024 年 3 月入住 2 晚

4/10 很差

TIM

2024 年 2 月入住 4 晚

10/10 超赞

Shawn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Randi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice area and hotel was newly renovated
2024 年 2 月入住 1 晚

10/10 超赞

Kilwin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚

6/10 一般

Fernando

与家人出行
不满意：服务设施，清洁度
The sheets were not clean, the room smell weird, exterior of building terrible, dirty. Breakfast options very bad, seating área old and dirty. The rate is high for what the product is.
2023 年 12 月入住 3 晚

8/10 还可以

Marval

与配偶出行
满意：员工和服务，清洁度
Room was great. Staff was great. Hotel is under construction so, early morning is noisy. Otherwise I would have rated 5 stars.
2023 年 12 月入住 1 晚

6/10 一般

Tammy

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Ok stay for value hotel
Very nice updated room but the latch on the door was broken and the toilet would barely flush. The breakfast area was not maintained well, but food ok. I would consider staying here again. It was an on value hotel. 3.5 out of 5 for me
2023 年 12 月入住 1 晚

6/10 一般

Amanda

2023 年 12 月入住 3 晚

10/10 超赞

Michelle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Steven

2023 年 12 月入住 1 晚

10/10 超赞

Maria

2023 年 12 月入住 1 晚

4/10 很差

Jhoel

与家人出行
不满意：住宿条件和设施，清洁度
While I understand being under renovation, still the overall experience was poor. Will never stay again.
2023 年 11 月入住 6 晚

10/10 超赞

FAUSTO

与家人及幼儿出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
The hotel has just been renovated! Good breakfast. Very nice place.
2023 年 12 月入住 1 晚

4/10 很差

kevin

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
first nothing was said about remodeling when we booked. They offered no fee cancellation before check in but it’s too late when you arrive to make other arrangements no coffee pot in the room refrigerator doesn’t work a lot of stains holes in the wall shower head doesn’t work properly toilet is loose tub patches look terrible no klenix in the holder furniture is scarred probably one of the worst rooms we have ever stayed in also full dumpsters in the parking lot shipping containers in the parking lot the lobby is full of boxes if you are going to remodel shut the place down for 2 weeks this is horrible
2023 年 11 月入住 1 晚

8/10 还可以

patricia

满意：员工和服务，清洁度
😀
2023 年 11 月入住 1 晚

8/10 还可以

David

与家人出行, 团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Perfect place for the weekend
2023 年 11 月入住 1 晚

6/10 一般

Michael

与家人出行, 带宠物出行
满意：员工和服务
不满意：住宿条件和设施
Clean and quiet. Was great on the upside i didnt like that i was not told it was under renovation i paid for two queen beds was given two full beds was good for a one night stay but wouldnt recommend it for long term and would not recommend it to friends and family
2023 年 11 月入住 1 晚

10/10 超赞

sheila

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The rooms are new. Very clean friendly staff.
2023 年 10 月入住 3 晚

10/10 超赞

sheila

2023 年 10 月入住 3 晚

4/10 很差

Tracy

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
I really wish there were better communication regarding properties undergoing reno. We arrived at 9:30pm in Very Busy Helen with no advance notice that they were renovating and given the option to cxl w/fee. No way could we find a hotel in Helen during Oktoberfest for less than $250/night and we needed 2 nights. After the first night we needed a blanket as the beds had a sheet and a thin comforter not much thicker than the sheet. We also needed a replacement iron for our clothes. We made this request on Sunday morning. When we came back that afternoon, there was still no iron or blanket. We bought a steamer and headed to our event we traveled for. When we came back at 9pm there was still no blanket. I was tired from traveling and had already taken my shoes off, oh, and there are no phones set up, so no way to ‘call’ front desk (folding table while they wait for countertops) for anything. The continental breakfast was fine. Yogurt,cereal, toast, oatmeal, waffle maker, coffee and Tea. Def not one of our best choices. Hardwood floors in rms are great idea, but need a small rug at door or you’ll be walking on dirty floors after getting out of shower. Lamps were wobbly and only 2/3 outlets worked. Shower heads were terrible, per usual for motels. Please make strides to notify paying customers Ahead of arrival that places are undergoing construction/reno.
2023 年 10 月入住 2 晚

4/10 很差

Luzette，Slidell

不满意：住宿条件和设施，服务设施
The first room we were placed in had water all over the floor from a leak from construction. We were told maintenance would come and fix it; so we placed all our luggage etc in the room. 6 hours later we returned to the room and the water mess was still there. We had to move all of our stuff to a different room-royal pain. That room had filthy floors.
2023 年 10 月入住 1 晚

10/10 超赞

Ydalmis

带宠物出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing
2023 年 10 月入住 2 晚