Heraklion Luxury Hotel

"I loved every bit of my stay. From the staff to the services were all great. I would only suggest that the housekeepers do a more thorough job when cleaning the rooms. Overall my stay was great"

"Liked the service and the facilities ."

"Liked the hotel, friendly staff, good location and clean room"

"We thoroughly enjoyed our stay at the Mitsis Selection Laguna (family of 4 including 2 kids 10 and under). The resort was clean, well organized, plenty of food and drink options and conviently located. We really appreciated the a-la-carte restaurant dinners/lunches where food is cooked to order, served steaming hot and delicious. The resort was easily able to accomodate 3 families who traveled together(9 people) during meals with large family tables that seat up to 10 people at the buffet (a nice touch for large groups to dine together). The drinks were well prepared. Staff was extremely helpful and efficient. All around the experience was excellent and left us with an great impression of the Mitsis brand. We are very likely to consider staying at a Mitsis hotel in the future."

"My stay at this resort was memorable. From the moment we arrived the staff went above and beyond to make us feel welcome. Their attentiveness and hospitality made our trip easy and seamless. The property was always kept clean. The architecture of this resort felt elegant, you can tell it was carefully designed. The breakfast buffet had a variety of options, and the convenience of being able to book cabs and excursions directly through the hotel made things stress free. The resort had a peaceful ambiance. Even in busier areas it felt calm, I felt relaxed during my whole stay. On our final day, my partner and I enjoyed a couples spa massage treatment it was worth every penny. The right way to end our trip. I genuinely loved everything about this resort and will definitely return. Highly recommend."

"Beautiful hotel, luxury stay close to everything, with great view and unbelievable breakfast!"

"1st. time in this property. Check in process as usual. Waiting on line, due to lack of staff, to many guests. I can not complain to much. If you need beach towels, it is 20 Euros/each deposit, cash, however there is an ATM outside/for a fee off course. (Shame can not charge the room for that). Nice, friendly staff all over, clean facilities and room. Oh. The pools are closing early. To the beach you have to across a small road, but not a lot of traffic. The beach itself has rocks, so if you want to enjoy send, you have to go somewhere else. Restaurants, need to make reservations on time ( at least two days in advance). But there is a buffet style ( no res. needed). Property has two bars, one inside and one near the pool. If you want you can snack, there is a snack bar. Parking lot is on the smaller side, and the local car rental company taking up places with cars. "

"Rooms were spacious and had everything we needed. All the staff were so lovely and helpful. Most of all the food was amazing. "

"Everything about this hotel was excellent from beginning to end. Check-in and check-out were smooth and convenient; staff were very welcoming. Our family suite was wonderful. We even got a free upgrade to a room with an ocean view! The pools were amazing, water was clean and warm. Sun beds were always available, albeit not necessarily directly in front of the pool in the first row. We didn’t mind because we were travelling with our kids who are teenagers. The food at the buffet was varied, plentiful and delicious. We ate at Imperial Sakura and Kafeino and had a fantastic meal served to us each time. The snack bars also offer a diverse selection from the coveted gyros to burgers and sandwiches, salads, pizza, and fish. Yes, there are a lot of stairs at the hotel and yes, you do have to walk down and up a small hill to get to the ocean beaches. For someone with limited mobility, this may be an issue. Otherwise, we took it as great exercise, even in the Cretan heat and sunshine! Overall, it was a fabulous stay and we would not hesitate to recommend the Belverdere to others. "