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"Very good value "

"Excellent. Front desk was so friendly. Great vibe at the hotel. Very modern looking and friendly atmosphere in the lobby and pizza place downstairs. Central location to shopping. "

"We had an amazing time and used this as two days of relaxing in the middle of our 1.5 minth trip. It was our first time at an onsen (we are Canadian) and it was a great introduction as there was both private and public onsens. The view was incredible, of the mountains and valley and we got to sit in a private outdoors onsen while watching a lighting storm. Truely magical. The staff was amazing and very accomodating. They were friendly and helpful and we communicated well through translator apps. Would go again!"

"The hotel exceeded our expectations and was very cozy"

"highly recommend"

"It was as if taking a step back in time. Drifting off to sleep in a dark room with the snow falling through the positioned sliding windows as to not see any of the surrounding modern day buildings, was a marvellous experience that I shall treasure forever. Great amenities, a karoke room, natural onsens, a library and not to mention both a wonderful supper and breakfast, not to mention buffet style. My only regret is not booking another night! And the highlight for me was sitting in the natural onsen, both in daylight and below the night sky with snow falling, yet being warmed by the natural baths watching the world go by. 10/10 for me! Can't recommend enough!"

"Very convenient to the train station and courtesy bus to the ski resort. Basic clean tidy nice staff good breakfast nothing flashy about the Comfort inn but it feels friendly and relaxed I liked staying there."

"Really nice and clean"

"I really didn’t see much of Kitakami, I used it as a home base for sightseeing elsewhere."