Higashimuro District Family Hotel

"Tatami mat full of stain, dust on table, coffee machine area and on lamp at sink area. Big spider web at the outdoor near open air bath. Half shelter only at open air bath and shower area, it was raining when we check in that day. Unable to shower or use onsen. Pillar in room are worn off and those outside are rusty. Washing machine have lot of fibre left on the rim, no maintenance. Breakfast and dinner served not authentic Japanese style and food quality were bad. Disappointing and regretted tgat we paid $500 plus for such room. "

"It was an interresting cultural experience, "

"The breakfast was excellent. Very tasty and lots of options"

"The property location and views from the hotel rooms are fabulous. Staff are extremely courteous and helpful, even to English-speaking travellers. The building is a bit dated but still very nice. We enjoyed the experience of the set dinners even if we weren't adventurous enough to try every course. Our kids loved sleeping on futons, running around the playground by the beach, and going to the onsens. It's easy to take the public bus around the area and IC cards are now accepted for fare payment, contrary to info on the bus website. "

"In any place I feel staff friendliness and their attention to your needs leaves a lasting impact. As per Marriott’s operating standards. "

"I put everything into my video https://youtu.be/GGXBlkTra50?si=5XSGXo44shmaNnso Please enjoy it, it’s good to stay for more than one night"

"Very clean and spacious room. The view from the garden and breakfast room is excellent. Breakfast is very good. Lots of varieties. "

"We enjoyed the stay. The room is clean, the staff are friendly. The"

"Excellent!"