Highlands hotels in Eden

"Very nice "

"Room was very clean, they were prompt in repsonding to requests, the shower head was so good, yummy breakfast, good view and central location. Check in was very slow as they only had one employee working the front desk, had to pay for parking, and it was surprisingly noisy because of the city location and our room being by the layndry room. That being said, the good outweighed the bad and we would stay there again."

"The room was so clean and the staff was super nice, and the breakfast was delicious! Would come again"

"Staff was very friendly I'll be back for sure"

"Room was a little unkept,bathroom could have been cleaner, beds were really bumpy and uncomfortable. Breakfast was really basic no fruit or dairy besides milk, just had toast, waffles and cereal. It was ok for the price. Shower did have good pressure"

"Great stay. Staff were super friendly"

"I left early "

"Good"

"Bathroom was not properly cleaned. Hair on the toilet, areas of the floor hadn't been cleaned in a very long time. Basically the cleaning staff needs proper training and a supervisor to inspect the room before being turned over to a paying guest. The window shade was tattered, the chair upholstery was ripped. Overall the room was very dated. The breakfast really needs to improve in quality. They should have a person hired to oversee the breakfast and not expect the person working at the reception counter to handle both positions. One person can't be in 2 places at the same time, and many guests were upset at not having food prepared and the coffee maker being shut down for not having any coffee. This is not the way to run a quality hotel. As a side note, the exterior smoking areas need to be moved away from the doorways."