The hotel has many positive qualities. The rooms are clean and well maintained, the location is great, and the staff are friendly and helpful. The restaurant also serves good food, and we enjoyed having both breakfast and lunch there on several occasions.
Unfortunately, there are also a few issues that significantly affected our overall experience.
This is a family-run hotel, and of course it is perfectly reasonable for the family to be present.
However, the family's children occupy the shared guest areas quite a lot. Use the pool alongside guests and spend time in the restaurant watching tablets with high volume. At times, this makes the hotel feel more like the family's private home than a hotel for paying guests.
The main reason for this review, however, is an unpleasant incident by the pool. While we were sitting only a few metres away, Two of the family's children took some of our belongings and walked away with them. We noticed immediately, followed them, and recovered our belongings. When we later informed the staff about what had happened, it was not taken seriously.
This is something the hotel should take very seriously, as guests need to feel confident that their personal belongings are safe.
It is a shame, because the hotel has a lot of potential. With a clearer separation between the family's private life and the guest experience — and by handling incidents like this the overall experience would be perfect.
