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"The rooms were clean, and the staff was very helpful with regard to shopping for groceries and suggesting places to eat. They even had umbrellas to use in case of rain. Great place to stay."

"Room was excellent in size and cleanliness. Staff was also very courteous and helpful most of the time. The dining room staff was outstanding. The one major faux pas was that my misplaced her walking cane somewhere in the hotel during our initial check in. We were staying for four nights but the cane was not found. However, two days later, we received an email indicating they had located the cane. The message did not indicate where the item was located but we were leaving Japan in two days so that notification was of no consequence. I tried to respond to their message but was not able to do so in English, although the message from the hotel was written in both Japanese and English. "

"Love the hotel and the breakfast as they are great, clean, modern-looking, and the food is delicious."

"Okuhida Hot Spring Hirayukan is conveniently located, just a short and easy walk from the Hirayu Onsen bus terminal. A small shop beside the ryokan sells snacks and drinks, which is useful especially in the quieter evenings. Check in was smooth and the ryokan already had our Expedia reservations. As with most Japanese ryokan, copies of our passports were taken. We stayed in the Japanese Style Room, Sengakuso, Non Smoking (35 sqm). Footwear must be removed at the main lobby and changed to the in house slippers, in line with traditional ryokan customs. Our room was located some distance away from the main lobby and required climbing two flights of stairs, with no lift access. There were no shower facilities in the room, which is typical for many traditional ryokan. The onsen baths are located in the main building, and the male and female bathing areas are rotated once a day. Buffet dinner offered at Y4400 per person from 6pm. It was enjoyable and good value, with a wide selection including seafood. Each table is provided with two fuel stoves, and guests can choose between grilling, hotplate, or hotpot to cook the raw food. A nice touch is the free ramen served at the main lobby from 10pm to 10.30pm, perfect for a light supper after a soak in the onsen."

"Very nice experience. Only issue was that the private bath was already booked out by the time we checked in, but the public baths were fine."

"Stayed for 2 nights; very comfortable and clear. Nice and quiet for good sleep. Located across from the train and bus station, making it convenient to explore the prefecture."

"Friendly staff, clean room, amenities accessible. "

"It was almost perfect. The towels were very thin and old, and the light switches were very hard to understand. Other than those two tiny things everything else was perfect. Very clean nice and comfortable. "

"Room is spacious. Osens have similar temperature, not particularly appealing."