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关于西贡艾登星酒店的点评

4 out of 5
西贡艾登星酒店
38 Bui Thi Xuan Street, Ben Thanh Ward, District 1, Ho Chi Minh City

点评

8.6

超赞

10 分 - 超赞。474 条好评，共有 1003 条点评" "
8 分 - 还可以。370 条好评，共有 1003 条点评" "
6 分 - 一般。96 条好评，共有 1003 条点评" "
4 分 - 很差。38 条好评，共有 1003 条点评" "
2 分 - 糟糕。25 条好评，共有 1003 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Robert Lothar

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Value for Money
Good location, nice front reception staff, bit unflexible when it comes to late check out but that is normal for VN. excellent bfast buffet with lots choices, good gym/sauna/steam bath. nice rooms, excellent bedding, higher floors have small problems with hot water for shower and corner rooms have slow to no wifi. overall good 3.5 star hotel with excellent value for money
2023 年 9 月入住 3 晚
Thinh Le (Mr.) | Front Office Manager 于 2023年09月30日 的回复
Dear Mr. Robert Lothar,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

10/10 超赞

Rachel

2023 年 5 月入住 3 晚
Thinh Le (Mr.) | Front Office Manager 于 2023年06月2日 的回复
Dear Ms. Rachel,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
早餐優，游泳池不錯，安静
2019 年 11 月入住 1 晚
HOTEL MANAGEMENT 于 2019年12月14日 的回复
Dear Mr / Ms , Thank you for taking your precious time to share such a detail review . We have noted your valuable feedback about services , breakfast ... We always look forward to welcoming you back in the near future. Thanks and best regards ,

8/10 还可以

SHIH-LIN

满意：员工和服务，清洁度
CP值還可以
交通很便利 生活機能很好 但隔音很不ok 可以說是沒隔音 浴音水量不穩定 早餐尚可
2019 年 9 月入住 2 晚
HOTEL MANAGEMENT 于 2019年09月23日 的回复
Dear Mr / Ms , Thank you for taking your precious time to share such a detail review . We have noted your valuable feedback about facilities and services ... We always look forward to welcoming you back in the near future. Thanks and best regards ,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 6 月入住 5 晚
HOTEL MANAGEMENT 于 2019年06月18日 的回复
Dear Mr / Ms , Thank you for your comment from your recent stay with us We always look forward to welcoming you back in the near future.

8/10 还可以

CHUN HSIEN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
安靜，位置適中，便利 非常適合在第一郡活動 有機會還會入住
2019 年 4 月入住 1 晚
HOTEL MANAGEMENT 于 2019年06月18日 的回复
Dear Mr / Ms Chun Hsien , Thank you for your comment from your recent stay with us . We have noted your valuable feedback about facilities and location ... We hope you can stay with us in the near future Thanks and best regards,

10/10 超赞

Cheng-Ting

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fast check-in
2019 年 4 月入住 1 晚
HOTEL MANAGEMENT 于 2019年05月7日 的回复
Dear Mr Cheng Ting , Thank you for your comment from your recent stay with us . We have noted your valuable feedback about services... We hope you can stay with us in the near future Thanks and best regards,

4/10 很差

真实旅客

2019 年 4 月入住 3 晚
HOTEL MANAGEMENT 于 2019年04月12日 的回复
Dear Mr / Ms , Thank you for taking your precious time to share such a detail review . We always look forward to welcoming you back in the near future. Thanks and best regards ,

8/10 还可以

huan hsuan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 3 晚
HOTEL MANAGEMENT 于 2019年04月12日 的回复
Dear Mr / Ms Hsuan , Thank you for taking your precious time to share such a detail review . We always look forward to welcoming you back in the near future. Thanks and best regards ,

6/10 一般

真实旅客

2018 年 12 月入住 4 晚
HOTEL MANAGEMENT 于 2018年12月13日 的回复
Dear Mr / Ms , Thank you for your comment from your recent stay with us We always look forward to welcoming you back in the near future.

10/10 超赞

Wade

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Nice hotel
2018 年 10 月入住 1 晚
HOTEL MANAGEMENT 于 2018年10月15日 的回复
Dear Mr / Ms Wade , Thank you for your comment from your recent stay with us . We have noted your valuable feedback and surely we will pass this to hotel management. We hope you can stay with us in the near future Thanks and best regards

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 2 晚
HOTEL MANAGEMENT 于 2018年08月25日 的回复
Dear Mr/ Ms , Thank you for your comment from your recent stay with us . We hope you can stay with us in the near future

10/10 超赞

Jethro，Taipei

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 4 晚
Vanessa Bui 于 2018年07月11日 的回复
Dear Our Guest Value, Thank you for your staying with us, We look forward to seeing you on your next trip to Edenstar SG Hotel! Best regards,

10/10 超赞

hsin hao

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 3 晚
Vanessa Bui 于 2018年06月12日 的回复
Dear Our Guest Value, Thank you for your staying with us, We look forward to seeing you on your next trip to Edenstar SG Hotel! Best regards

8/10 还可以

LO，HONG KONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
市中心, 但胡志明市 塞車問題, 如要外出請預早. 早餐味道好, 選擇多 房間熱水有問題. 要每晚要房務員協助,
2018 年 5 月入住 3 晚
Vanessa Bui 于 2018年06月1日 的回复
Dear Our Guest Value, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip to Edenstar SG Hotel! Best regards,

8/10 还可以

Sau Yee Sari

满意：员工和服务、住宿条件和设施、客房舒适度
2017 年 12 月入住 3 晚
Dear Our Guest Value Thanks so much for your spending time to staying with us, Hope to seeing you again

6/10 一般

Nicole，Canada

不满意：员工和服务、住宿条件和设施、客房舒适度
Horrible room
The bathtub was broken with pointy object at the bottom. One night we heard a woman screaming at room next to mine. Also, they insisted on charging us for a friend that would tug in just for a night, like for few hours....
2017 年 11 月入住 3 晚
Vanessa Bui 于 2017年11月23日 的回复
Thanks for your kind works. Relating to the issues mentioned are always improved daily for the best service. Best reagrds

6/10 一般

真实旅客

满意：员工和服务
有點失望的四星酒店
服務是很好的酒店，check-in時的welcome drink和盡責的bell boy，值得一讚。不過有幾點較為失望：1.酒店天台泳池很晚開放很早便關閉，根本沒有機會享用，泳池實際上比較細小。2.房間難以置信的有一道門做間隔，隔音十分差，半夜被鄰房吵醒。雙人大床為兩張單人床合併在一起。
2017 年 9 月入住 2 晚
Vanessa Bui 于 2017年11月4日 的回复
Dear Sir/Madam, Thank you for your kind words. Regards to your concern is the most take care of us. Hope you will be fine in the next time.

8/10 还可以

Olivia ，Taiwan

满意：员工和服务
尚可
飯店員工可用英文溝通, 很方便 但以我們訂房的價格來說, 房間不如預期, 這樣的價格可以訂到更好的 廁所馬桶會堵住, 我們住三天最後一天是沒有補給衛生紙跟桌上盒裝面紙給我們的 早餐算不錯, 中式青粥跟西式麵包都有 地理位置很好, 附近有不少景點 基本上還算可以
2017 年 10 月入住 3 晚
Vanessa Bui 于 2017年11月4日 的回复
Dear Sir/Madam, Your compliments have greatly elevated our spirits. Thanks you for your kind comment.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
失望
櫃台人員沒有笑容，房間品質比三星飯店還差，廁所馬桶一直不通，淋浴水龍頭切換壞掉，浴缸會漏水，飯店人員上來修復很多次，還說隔天會幫我們換房間，結果並沒有，更誇張的是樓上上完廁所，房間的廁所會飄出臭味，因為房間隔音差，都能聽的很清楚，床單有污漬，看起來像血跡又像醬汁，客房清潔也經常忘記補充面紙，從外面坐車回來遇到下雨，也不會來幫撐傘，大廳服務員就看著你淋雨進來，我真的被這間飯店打敗，相信我的就別住在這吧，怕你後悔啊!!
2017 年 9 月入住 5 晚
Dear Sir/Madam, Thanks for your kind works. Relating to the issues mentioned are always mentioned improved daily for the best service. Hope to seeing you in the next time.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
hotel staff is very nice.but i can hear clearly when any sounds made by the other room ,the breakfast is very delicious ,u have to try if u stay in this hotel
2017 年 8 月入住 4 晚

10/10 超赞

zhenxiang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
正规的四星级酒店
早餐比较丰富，但孩子的早餐价比较贵12美金，楼顶泳池小，无线网比较差慢，特大床很大，老牌正规四星酒店上规矩。
2017 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 5 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not too bad but could be better
Great location and staffs are friendly. Breakfast dishes were really repetitive. The cleaner won't give new soaps unless requested. Voice insulation of the room was quite bad, I could even hear the alarm going off in the next room, this is probably the most annoying bit...
2017 年 7 月入住 4 晚

6/10 一般

真实旅客

The location of the hotel seem good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2017 年 7 月入住 5 晚

6/10 一般

真实旅客

不满意：客房舒适度，住宿条件和设施
3 star hotel only
this hotel is not a four star hotel，its only a 3 star，i feel insecure about the surrounding area. The internet speed is slow and unstable. Nothing special about the breakfast.
2017 年 6 月入住 2 晚

8/10 还可以

Ester Tsai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
這次入住飯店3個晚上，位置非常方便，飯店人員也很親切，不但幫忙預訂餐廳，還可以寄放行李~住宿體驗非常好
2017 年 6 月入住 3 晚

10/10 超赞

Chao Yu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 1 晚

10/10 超赞

沅沅

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
優秀好飯店
廁所門有點小故障，洗手台水龍頭無法調節冷熱 服務人員態度很好，主動關心旅客需求，很滿意！
2017 年 5 月入住 6 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
酒店員工服務一般差

8/10 还可以

Nic

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

rich，hk

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
酒店附近沒什麼娛樂設施
房間設施有點兒舊，隔音設施差，每天早上隔壁的房間開門關門聲都完全清楚聽到。但職員的態度為酒店爭取反分數。

10/10 超赞

Eric，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
New, clean
Very good experience, supportive staff, nice and decent place

6/10 一般

dickson CT

不满意：客房舒适度，清洁度
hotel staff is stupid n ranking s/b 2 not 4 stars
staff in front desk is stupid, low efficiency staff in fitness center is stupid, lack of polite too room lighting is serious not enough NO plan to stay this hotel again

10/10 超赞

Yu Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
乾淨舒適的飯店
房間很大，乾淨舒適，兩千左右的價格我覺得CP值很高。

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
早餐美味
酒店自助餐早餐種類多、 尤其牛肉河可比美大餐廳。 房間寛敞、舒適 交通尚算方便 服務親切，有些還會説廣東話

10/10 超赞

Matthew

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was close to everything.
2024 年 5 月入住 4 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年05月18日 的回复
Dear Mr. Matthew,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 超赞

steven

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and comfortable hotel staff were extremely helpful restaurant food was excellent we will stay next time we are in town
2024 年 5 月入住 4 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年05月13日 的回复
Dear Mr. Steven,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 超赞

FRANCISCO JAVIER JUAREZ

满意：清洁度、员工和服务、住宿条件和设施
BUEN HOTEL. BUEN DESAYUNO. MUY CENTRICO
2024 年 5 月入住 1 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年05月10日 的回复
Dear Mr. FRANCISCO JAVIER JUAREZ,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 还可以

Viorica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was very good but they have problems with the doors.when everyone close the door vas very loud. During the day was not a problem but night time and early in the morning was not very pleasant to hear the loud noise of the door. All others staff was very friendly and helpful when we need help.
2024 年 4 月入住 14 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年05月7日 的回复
Dear Ms. Viorica,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

8/10 还可以

Joe

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Staff and breakfast also nice facilities.
2024 年 4 月入住 4 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年05月2日 的回复
Dear Mr. Joe,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 还可以

diego

与配偶出行
满意：员工和服务，清洁度
The rooms were clean, the spa was not. Staff accomodating but overall the hotel is dated
2024 年 4 月入住 3 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年04月23日 的回复
Dear Mr. Diego,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

10/10 超赞

Marilou

2024 年 4 月入住 12 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年05月9日 的回复
Dear Mr. Marilou,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 还可以

Reeve

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel for the price, in a good central location in district 1 in the city centre, good friendly helpful staff here too. Room was a good size, comfortable bed and a nice bathroom. Id recommend it to anyone visiting Saigon.
2024 年 4 月入住 4 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年04月17日 的回复
Dear Ms. Reeve,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

10/10 超赞

??

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
朝食のブッフェで、本格的なベトナム料理が日替わりで楽しめます。中心街より少し離れているので市内でも静かでした。周辺は夜中で独り歩きできるくらい治安の悪さは感じませんでした。
2024 年 4 月入住 3 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年04月16日 的回复
Dear Valued Customer,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 超赞

ROBYN

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 7 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年04月16日 的回复
Dear Ms. ROBYN ,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager

8/10 还可以

Peter

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great welcome on arrival. Very quickly into room. Location is great, easily walkable to main attractions but without being too central. Nice pool area on rooftop that was never too busy, with very good waiter service from restaurant also on rooftop. Staff all very friendly and helpful. Only negative was the lunch/dinner restaurant quality (average) and price (high). The breakfast was pretty good though. All in all a very enjoyable and comfortable stay and i would happily recommend to others.
2024 年 4 月入住 5 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年04月11日 的回复
Dear Mr. Peter,We appreciate your taking the time to share your recent experience at our hotel. It is always the great pleasure to receive your feedback and to learn your satisfaction with this stay.Rest assured that your compliments will be shared among the whole team and it is served as the encouragement for them to maintain the good work.We do look forward to welcoming you back for another pleasant stays soon.Warm regards,Thinh Le (Mr.) Front Office Manager

8/10 还可以

Mickey

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
The beds are hard and the beds squeak, the air conditioning in the gym did not work , the bathtub/shower is dangerous you are always afraid you will slip and fall ,
2024 年 3 月入住 3 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年04月2日 的回复
Dear Ms. Mickey,On behalf of the entire hotel staff at Eden Star Hotel, we would like to express our thanks as choosing us for your vacation.We sincerely thank for valuable contribution to make Eden Star Hotel more complete. We will strive to improve hotel quality service and looking for a chance to serve you better in the next future.Have a wonderful day!With best regards,Thinh Le (Mr.) Front Office Manager

8/10 还可以

Byron

满意：员工和服务
Very good ,staff friendly, food is good
2024 年 3 月入住 2 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年03月29日 的回复
Dear Mr. Byron,We appreciate you taking the time to pass your feedback regarding your recent stay at our Hotel.Please rest assured that I have shared your feedback with our team, this has served as an encouragement to all of our connectors.Thank you again for sharing your experience, and we do hope to welcome you back again in the future.Sincerely,Thinh Le (Mr.) Front Office Manager

10/10 超赞

Larry

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 1 晚
Thinh Le (Mr.) | Front Office Manager 于 2024年04月15日 的回复
Dear Mr. Larry,Thank you for taking the time to share this excellent review of your recent stay at our Hotel. I am absolutely delighted that our team impressed you with our warm hospitality and everything was seamless from arrival to departure.We are looking forward to your return to us.Sincerely,Thinh Le (Mr.) Front Office Manager