Our stay was exceptional! We stayed at the residence suite side for 3 nights. The service was tier one. Turn down service was so attentive, seeing my mother had cough they sent a pack of cough drops. Room was always super clean. Acqua di Parma soaps and lotions, night eye cream. The location is superb, close to everything. The hotel has two Michelin restaurants, Mr Dhat helped us get reservations at Davittorio which wowed us. Having stayed at Park Hyatt Saigon this hotel is superior in room size and service.