The staff is top notch. From front desk, cleaning staff, turn down service. Feels like a home away from home. The location is superb, close to all the shopping and heart of saigon while feeling safe. Special thanks to Ms. Nguyen and Mr Phat for always making sure our stay is excellent.
John
於 2024 年 5 月住了 3 晚
10/10 優異
Sidney
2024年3月26日
讚好:整潔度、設施服務和住宿狀況
Great Management team and staff, very responsive and great location. Awesome views and make you feel special from check-in to the time you leave.
Sidney
於 2024 年 3 月住了 1 晚
2/10 很差
真實旅客
家人同遊
2024年1月11日
不滿:客房舒適度
Extremely bad customer service at front desk!!! Check-in was super long time and complicated!! They treated customers extremely unprofessional and rude. Ms. Duong who was the manager of the front desk had provided such irresponsible and unprofessional services. She was not willing to listen to customers’ complaint but even rolled eyes back when mentioning about the residence was no longer serving with high expectations like before when the owner was still there. The hotel no longer provides the best customer service as it was before. They even charged us so much fees which ended up giving us the smallest and smelly room!!! Overall, the residence is no longer like before, I hope the hotel executives can look into this and bring back the best customer service like before and discipline those people who think they’re above the law.
真實旅客
於 2023 年 12 月住了 5 晚
10/10 優異
Lang
伴侶同遊
2024年1月10日
讚好:整潔度、設施服務和住宿狀況
Lang
於 2024 年 1 月住了 4 晚
2/10 很差
KY MAN
2024年1月9日
KY MAN
於 2024 年 1 月住了 4 晚
2/10 很差
Phong
2024年1月1日
Phong
於 2023 年 12 月住了 1 晚
10/10 優異
Tricia
2023年12月27日
Tricia
於 2023 年 12 月住了 2 晚
10/10 優異
Naoki
2023年12月11日
Naoki
於 2023 年 12 月住了 2 晚
10/10 優異
Judith (New York)
2023年12月7日
讚好:整潔度、設施服務和住宿狀況
Staff was outstanding. Breakfast was excellent with extremely attentive service. Loved being in the Residence area of the hotel with very spacious accommodations including stacked washing machines and supplied laundry detergent.