涼亭

盧塞恩酒店的評價

3.5 out of 5
盧塞恩酒店
2517 Main Rd, Holden, ME

評價

8.8

優異

10 分評分,優異;722 則評價中有 430 則" "
8 分評分,不錯;722 則評價中有 162 則" "
6 分評分,一般;722 則評價中有 78 則" "
4 分評分,欠佳;722 則評價中有 35 則" "
2 分評分,很差;722 則評價中有 17 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Margaret

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
David 於 2024年5月6日的回應
Thank you for your 5 star review---Come back soon

10/10 優異

Veronica

讚好:整潔度、職員與服務和住宿狀況
Very friendly staff
於 2024 年 4 月住了 1 晚
David 於 2024年4月17日的回應
Thank you so muchGlad you enjoyed your stay

2/10 很差

Julie

伴侶同遊
不滿:職員與服務和設施服務
At check in they tried to charge me for 2 king suites, Manger copped an attitude until i said i didn't have money for 2 rooms. Than she spoke to owner and had me contact Expedia, second room that i didn't reserve was canceled. After our dinner reservation, my husband the seafood plate and he woke up throwing up sick. As were going to shower to get check out there was no hot water and very little pressure. As were packing we realized the room was infested with beetles.We were going to tell the front desk at check out, when they usually ask how your stay was. But when they realized we were checking out we got. Leave your key on the counter and staffed walked away. Was not a great experience, especially for the prices of rooms and food.
於 2024 年 4 月住了 1 晚
David 於 2024年4月15日的回應
You actually made 2 reservations (1 on 4/4/24 and the other on 4/9/24) --To blame us for your own mistake with an online reservation is very unfair---as for your other issues all our fish is delivered fresh daily (no other guests complaints) and after checking on the showers we found no issue with the temp or pressure--We are sorry that you were displeased wiith your very competively priced King Suite

10/10 優異

Alan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, well-maintained and affordable rooms. Didn't price gouge us during the solar eclipse.
於 2024 年 4 月住了 1 晚
David 於 2024年4月13日的回應
Thank you---We try to be competitive for our marketplace

4/10 欠佳

Kumar Naveen

讚好:職員與服務
不滿:住宿狀況
It’s a old property, shouldn’t expect much looking at the pics
於 2024 年 4 月住了 1 晚
David 於 2024年4月8日的回應
We are a 200+ year old Inn so we appreciate you being so observant --You were also given a complimentary upgrade from the Economy room that you booked so you actually were given more than you expected

10/10 優異

Brian

讚好:整潔度、職員與服務和住宿狀況
It was a very beautiful view from my room and was a very well kept place
於 2024 年 3 月住了 1 晚
David 於 2024年3月26日的回應
Thank you so muchSo glad that you enjoyed your stay

6/10 一般

Carmen

伴侶同遊
讚好:整潔度
The setting is breathtaking no matter what season you are there. The service, however, is lacking. They offer continental breakfast daily (except when there too few guests) but never tell you that or change prices when they don't offer that. The staff was not apologetic nor accomodating when asked about this. No big glaring issues but the small details tend to add up.
於 2024 年 3 月住了 3 晚
David 於 2024年3月15日的回應
Thank you for you comments--We are always trying to improve our service

8/10 不錯

Martha

讚好:設施服務
We had a wonderful stay. Lack of hot water in the tub. Quickly resolved with a move to another room. We would stay again. Love coastal areas in the winter in Maine.
於 2024 年 2 月住了 2 晚
David 於 2024年2月12日的回應
So glad that you enjoyed your stay---come back soon

10/10 優異

Patricia M

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
David 於 2024年2月6日的回應
We thank you for your 5/5 reviewCome back soon!!!

10/10 優異

Leslie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
David 於 2024年2月6日的回應
We thank you for your 5/5 reviewCome back soon!!!

8/10 不錯

Mark

讚好:整潔度、職員與服務和住宿狀況
It’s a very unique old building. We loved the fact that it was not shiny and new. The staff was tremendous, very friendly and accommodating. my wife in particular, and I love the history of old buildings. The two nights we stayed there happened to be too very cold nights. There were strong winds and negative degree chill factors outside. We were warm, cozy in our room, but it made it so the did not do any outdoor activities. We would love to go back again in the summer.
於 2024 年 2 月住了 2 晚
David 於 2024年2月5日的回應
So glad you enjoyed your stay---come back soon

10/10 優異

Forest

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Have stayed here a few times very clean rooms, nice dinning area, and great staff not to far from Bangor.
於 2024 年 1 月住了 2 晚
David 於 2024年1月26日的回應
so glad that you enjoyed your stayCome back soon

8/10 不錯

Christopher

伴侶同遊
讚好:整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
David 於 2024年1月3日的回應
Come back soon--Happy and Healthy New Year

8/10 不錯

Jane

讚好:整潔度、職員與服務和住宿狀況
Friendly
於 2023 年 12 月住了 1 晚
David 於 2023年12月27日的回應
Come back soon

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
I can't speak more highly of the Lucerne Inn and their wonderful staff. They treated my family very well and I'm certainly going to be looking to stay again when we come back that way.
於 2023 年 11 月住了 1 晚
David 於 2023年11月30日的回應
Thank you so much---So glasd to host you and your family---Come back soon

10/10 優異

Kelly

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean, beautiful room
於 2023 年 11 月住了 1 晚
David 於 2023年11月29日的回應
Thank you for the 5/5 review--Please come back soon

8/10 不錯

Colton

讚好:整潔度、職員與服務和住宿狀況
Breakfast could have been better. Had high hopes for it and was disappointed. Showed up at 2 o’clock in the morning to check in. No lights on in the lobby And the host was asleep. I reserved the room five hours before arrival.
於 2023 年 11 月住了 3 晚
David 於 2023年11月29日的回應
Sorry about that. We will make sure the overnight staff is more alert for late arrivals---we hope that you enjoyed the rest of your 3 night stay

10/10 優異

Steve

讚好:整潔度、職員與服務和住宿狀況
Quiet, peaceful views. Always great food!
於 2023 年 11 月住了 1 晚
David 於 2023年11月28日的回應
Thank you for your 5/5 rating----Please come back soon

8/10 不錯

Barbara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very accommodating . Room was clean & comfortable. Breakfast was super basic, but having stayed at other hotels, I'd rather microwave a breakfast sandwich here, than eat the nasty powdered eggs at other hotels. It was a nice holiday get away.
於 2023 年 11 月住了 2 晚
David 於 2023年11月28日的回應
Thanks for those kind words--come back soon

6/10 一般

caroline

家人同遊
讚好:職員與服務、設施服務和住宿狀況
The room we had was very clean but smelled very musty . Other then that everything was fine.
於 2023 年 11 月住了 1 晚
David 於 2023年11月26日的回應
We are sorry that you had any issues—we wish that you let us know as we always try to fix any issues while you are here

10/10 優異

Stacey

於 2023 年 10 月住了 1 晚
David 於 2023年11月24日的回應
Thank you—come back soon

10/10 優異

David

讚好:整潔度
於 2023 年 11 月住了 1 晚
David 於 2023年11月24日的回應
Thank you—come back soon

10/10 優異

Donna (Oxford)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
David 於 2023年11月22日的回應
Thank you for the 5/5 review---Come back soon

10/10 優異

Linette

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Convenient to Bangor or Ellsworth. Good restaurant on premises which was a definite plus. Would stay here again.
於 2023 年 11 月住了 1 晚
David 於 2023年11月18日的回應
Thank you for those kind words---come back soon

10/10 優異

Cheryl

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fun fall getaway
Quick trip to Bangor for a fun weekend shopping and decied to stay at the Lucerne Inn. Its perfect with the in room fireplace and the beautiful views.
於 2023 年 11 月住了 1 晚
David 於 2023年11月17日的回應
so glad you enjoyed your stayCome back soon

10/10 優異

Bonnie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beds were comfy, room was clean, lots of towels.
於 2023 年 11 月住了 1 晚
David 於 2023年11月17日的回應
Thank you for the 5/5 score--come back soon

10/10 優異

Mae

讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
David 於 2023年11月17日的回應
Thank you for the 10-10Come back soon

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very clean and comfortable. Love the views of the river and mountains.
於 2023 年 11 月住了 2 晚
David 於 2023年11月17日的回應
So glad that you enjoyed your stayCome back soon

10/10 優異

Cheryl

家人同遊
讚好:整潔度、職員與服務和設施服務
Lovely facility, food and service.
於 2023 年 11 月住了 1 晚
David 於 2023年11月12日的回應
Thank you for your 5/5 rating

10/10 優異

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
David 於 2023年11月7日的回應
Thank you for that nice 10/10 rating

4/10 欠佳

Jim

於 2023 年 11 月住了 1 晚
David 於 2023年11月7日的回應
As there is no reason given for your 4/10 review I’m not sure how to respond or make it better

6/10 一般

Richard

讚好:職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
David 於 2023年11月7日的回應
Since there is no reason given for your rating I’m not sure where we could have made your stay better—we are always trying to improve

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
David 於 2023年10月20日的回應
Glad you enjoyed your stay--Come back soon

10/10 優異

Ryan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Unique and Awesome!
The charm and history of this place speaks for itself. Was a one of a kind experience and the staff were exceptionally friendly. We look forward to coming again.
於 2023 年 10 月住了 1 晚
David 於 2023年10月27日的回應
Thank you so much--Come back soon

8/10 不錯

Anil

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Property on close to road
於 2023 年 10 月住了 1 晚
David 於 2023年10月17日的回應
Almost all the rooms are set back from the road—the building itself is at least 200ft from the road

4/10 欠佳

Todd

不滿:住宿狀況
Large dated room. SMALL Full size bed! SMALL 15 year old TV Sad plastic fireplace insert Cracked bathroom floor tiles Pathetic breakfast spread Loud wedding reception going on most of the day Beautiful views though lol
於 2023 年 10 月住了 1 晚
David 於 2023年10月17日的回應
I would take your review seriously if there weren’t so many inaccuracies —it is a Queen bed not “full-size “ the TV’s have all been replaced in the last 4 years—the carpeting was replaced within the last year—We just installed electric fireplaces instead of propane for safety purposes and the breakfast is a “continental” (fresh fruit-yogurt-cereal (4 choices) coffee cake granola bars - juices - coffee and breakfast sandwiches(do need to be heated )We did have a wedding from 4-9pm

2/10 很差

danielle

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
i honestly didnt like anything about this place except for the deck we could go out on and the tub was ok. thats about it. the bed was filthy and sheets were not changed becuz there was hair on the sheets that wasnt mine. didnt see it til we went to turn down the Comforter n theres hair...on the sheets. $300 for ONE night and to have dirty bed fireplace that didnt work front desk was no help the building needs work very badly. i will never stay there again
於 2023 年 10 月住了 1 晚
David 於 2023年10月17日的回應
Sorry that you had that experience---We always try to make our guests stay enjoyable--

10/10 優異

Efrem

於 2023 年 10 月住了 1 晚
David 於 2023年10月14日的回應
Thank you for your 10/10 review---come back soon

2/10 很差

Jerald

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The bathroom could of been cleaned especially the tub jets and the shower walls had mold on grout and the breakfast was terrible and the restaurant was closed the first night which sucked so we didn’t eat but thank god it was as the second night it was open and are room was right below it and it was noisy as hell and tons of banging around above are room and the room says it had a fire place but it didn’t work as it was gas and didn’t run there is no ice machine or refrigerator I’m room I was totally disappointed in my stay here and wouldn’t recommend this place to anyone
於 2023 年 10 月住了 2 晚
David 於 2023年10月13日的回應
So sorry that you had that experience--If we were notified of any of those isuues we would have tried to remedy ASAP

8/10 不錯

Jeremy

伴侶同遊
讚好:整潔度和職員與服務
Unique "old style" hotel located about 40 mins from Acadia National Park. Nice view of the lake from the room. While clean, the room just wasn't very enjoyable for us. We didn't sleep well as it seemed the mattresses left us tossing and turning. Older TV, and furniture seemed worn out. Staff was friendly and checkin/checkout process was straight forward.
於 2023 年 10 月住了 1 晚
David 於 2023年10月10日的回應
We have recently updated all our mattresses (maybe the firmness wasn't agreeable)

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing view and friendly staff! Would definitely stay there again.
於 2023 年 10 月住了 2 晚
David 於 2023年10月10日的回應
We greatly appreciate your 10/10 rating---Come back soon

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
David 於 2023年10月8日的回應
Come back soon

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Views are wonderful. Food was delicious. Courteous staff. Comfortable large rooms.
於 2023 年 10 月住了 1 晚
David 於 2023年10月6日的回應
Thank you so much for those kind words--hope to see you again soon

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great way to end a day of travel.
Wonderful dinner, friendly and helpful staff. Room was very nice. too.
於 2023 年 10 月住了 1 晚
David 於 2023年10月5日的回應
So glad that you enjoyed your stay--Come back soon

10/10 優異

Glenna

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
David 於 2023年10月2日的回應
Thank you for your 10/10 review---W hope you come back soon

10/10 優異

Tim

45 anniversary
It was so nice and relaxing. The food was really good and the view to die for
於 2023 年 9 月住了 1 晚
David 於 2023年9月30日的回應
So glad that you enjoyed your stay--We greatly appreciate your 10/10 rating

6/10 一般

Rhonda L

家人同遊
讚好:整潔度和客房舒適度
Not great
Not elderly friendly. We had to carry our luggage downstairs, no elevator. No assistance. Room was spacious, but advertised with a fireplace, but it didn’t work. The tub faucet leaked all night and the toilet wouldn’t flush.
於 2023 年 9 月住了 1 晚
David 於 2023年9月30日的回應
We always are willing to help anyone with their luggage--It is a 200+ year old building and unfortunately don't have any elevator access.--We always try to fix any maintenance issues if we are made aware of.----All the Propane fireplace are turned off during the summer/early fall season

8/10 不錯

Ashlee

伴侶同遊
讚好:整潔度和住宿狀況
Front desk could be friendlier I felt like I wasn’t wanted there at all. Breakfast could be more options instead of cereal. Paid a lot to stay wish hot breakfast was included
於 2023 年 8 月住了 1 晚
David 於 2023年9月27日的回應
We value all our guests—we serve a complimentary continental breakfast which is clearly stated in all property descriptions Our property is very competitively priced for the area

4/10 欠佳

Alice

於 2023 年 9 月住了 1 晚
David 於 2023年10月17日的回應
As you only left a number review I'm not sure how to respond ---Sorry that you felt that way--we always try to make everyone's stay enjoyable

6/10 一般

Paul (Spartanburg)

家人同遊
Attractive location. No staff at breakfast. Just instructions on signs telling us to bus our own tables etc. Our first assigned room was not cleaned and we were given another. The property needs more investment. It’s obvious that it’s a struggling mom and pop operation
於 2023 年 9 月住了 4 晚
David 於 2023年9月24日的回應
While we are always open to constructive criticism to make our establishment better, none of this information is accurate. We accidentally gave you a key to the wrong room (one that was not ready yet) which we quickly rectified. The new key to your clean and ready room was handed over in a total of three minutes. In regards to breakfast, we provide continental breakfast, not a full service meal. This is advertised on all websites and is thoroughly explained upon check-in. There are clearly signs that ask for dishes to be cleared and states "obviously not mandatory." Our front desk monitors the breakfast and is always available to help. If you needed anything at all, they would have been at your service. This is not a struggling mom and pop operation by any means. This is a historical establishment where our family has put substantial dollars into updates, making it a wonderful, beautiful and enjoyable place for visitors all over the world. Should you have felt any negativity throughout your stay, we would have greatly appreciated you come to us at any point. These false claims are hurtful and greatly impacts a business to an effect you would not understand.