I am not one to write reviews whether I had a good or bad experience but my visit at this hotel needs to be heard. Our key cards did not work half the time. One night I had to walk to the front desk 4 times because we could not get in our room. Staff at the front kept saying our phones were deactivating the cards or the card themselves were deactivating each other, never heard that before. Another night, the man at the front told me the door battery is dying but he doesn’t know where the tool is to fix it. Oh okay, that’s cool. One light in the bathroom was not working. We did not have hand towels, tissues or toiletries. The carpet felt disgusting barefoot. The paint on the walls were chipped. There were nails sticking out of the walls. The ice machine was not working. We had a handicap room and every time we showered, the bathroom floor flooded - holy fall hazard. On our last night, I was adjusting the shower head when taking a shower and the entire head (hardware included) came crashing down. The hardware that was still attached to the wall was hanging by a thread, mold underneath it. I spoke to the front desk - all he said was he’ll let maintenance know. I messaged the hotel explaining our experience, no response yet. With how much they charge a night, I couldn’t believe they didn’t offer a full or even partial refund. Charging nearly $200 a night, a shower head should not be falling on me.