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关于威基基阿瓜阿洛哈冲浪酒店的点评

2.5 out of 5
威基基阿瓜阿洛哈冲浪酒店
444 Kanekapolei St, Honolulu, HI

点评

7.4

还可以

10 分 - 超赞。325 条好评,共有 1001 条点评" "
8 分 - 还可以。308 条好评,共有 1001 条点评" "
6 分 - 一般。176 条好评,共有 1001 条点评" "
4 分 - 很差。101 条好评,共有 1001 条点评" "
2 分 - 糟糕。91 条好评,共有 1001 条点评" "

7.4/10

清洁度

8.2/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

ailin

满意:清洁度
2024 年 4 月入住 6 晚
Aloha Surf Waikiki 于 2024年04月25日 的回复
Aloha,We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo

6/10 一般

Suet Ling Cassie

满意:员工和服务
2023 年 9 月入住 7 晚
Aloha Surf Waikiki 于 2023年09月26日 的回复
Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Me ke Aloha Pumehana, With Warmest Aloha,

10/10 超赞

LI

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
极好的位置,设施还可以,员工服务热情,空调有点吵。
2022 年 12 月入住 7 晚
Aloha Surf Waikiki 于 2022年12月12日 的回复
Aloha Li, We’re happy to hear that you were able to make the most out of our beautiful location by the beach! We always strive to uphold the highest standards of hospitality services and thank you for sharing your thoughts with us. Moving forward, we would love the opportunity to host you again for another beachside getaway in paradise!

6/10 一般

Liwei

与配偶出行
不满意:清洁度、员工和服务、服务设施
隔音很差,服务员态度也不好,不是每天都打扫卫生。
2022 年 6 月入住 5 晚
Aloha Surf Waikiki 于 2022年06月27日 的回复
Aloha Liwei, Thank you for taking the time to share your feedback regarding the areas we can improve our hotel and our guests' experience. We appreciate the opportunity to grow and better ourselves and our property. Please accept my sincerest apologies. I hope that you will give us another opportunity to regain your valued patronage. Me ke Aloha Pumehana, With Warmest Aloha

2/10 糟糕

Peicheng

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No parking room very small
2022 年 3 月入住 5 晚
Aloha Surf Waikiki 于 2022年03月23日 的回复
Thank you for your stay with us and for sharing your experience with other travelers. We are were sorry to hear there were some issues parking. We will use your feedback in our ongoing effort to grow and improve.

8/10 还可以

xinhong

与家人出行
满意:员工和服务,清洁度
离海边很近 吃饭买东西等比较便利,但房间有点小,床也小。
2022 年 1 月入住 5 晚
Mahalo 于 2022年02月4日 的回复
Thank you for your review.

2/10 糟糕

Hsiu Yu

2021 年 6 月入住 3 晚
Maria 于 2021年07月2日 的回复
Aloha I'm sorry we failed in your expectations. Hope you will give us another chance to make it right. Mahalo

4/10 很差

alejandro

团体旅客
满意:员工和服务
不满意:住宿条件和设施
Great location! Old, do not expect more for what you pay
2024 年 5 月入住 1 晚

8/10 还可以

Kevin

满意:员工和服务
Staff friendly, nice area, but only do cleaning 1 day out of the week also a small room
2024 年 5 月入住 5 晚

8/10 还可以

Rieko

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Aqua Aloha Surf Waikiki 于 2024年05月18日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! While our hotel needs a renovation, I have shared your comments above with our Chief Engineer.Mahalo

8/10 还可以

Mr David A

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Aqua Aloha Surf 于 2024年05月18日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! While our hotel needs a renovation, I have shared your comments above with our Chief Engineer.Mahalo

6/10 一般

Trevor Leon

与家人出行
It could all be better for the amount your paying.
2024 年 4 月入住 7 晚
AAS 于 2024年05月18日 的回复
Dear Traveler,Thank you for reviewing your stay. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Timothy ClarkGeneral Manager

4/10 很差

Janice

与配偶出行
满意:清洁度
不满意:住宿条件和设施
Walkable to Waikiki but rooms are very dated. Needs a refresh.
2024 年 5 月入住 1 晚
AAS 于 2024年05月18日 的回复
Dear Traveler,Thank you for reviewing your stay. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Timothy ClarkGeneral Manager

10/10 超赞

Phylicia

满意:清洁度、员工和服务、住宿条件和设施
Live it
2024 年 3 月入住 3 晚
Aqua Aloha surf 于 2024年05月18日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here!Mahalo

10/10 超赞

Paul

满意:清洁度
Great stay everything good, room really nice with great kitchen, I hate hidden resort fees.
2024 年 5 月入住 1 晚
Aqua Aloha Surf Waikiki 于 2024年05月18日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki. We are happy to hear that you found our hotel to be in a great location. We are in the heart of Waikiki next to all shopping, restaurants & walking distance to the beach. We do hope to see you again the future

10/10 超赞

Aleksandr

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very nice and kind. They helped whenever you needed them.
2024 年 5 月入住 3 晚
Aloha surf Waikiki 于 2024年05月18日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here!Mahalo

10/10 超赞

Thierry

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très bon rapport qualité/prix
2024 年 5 月入住 7 晚
AQUA ALOHA SURF WAIKIKI 于 2024年05月13日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here!

10/10 超赞

Yaritza

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚
AQUA ALOHA SURF WAIKIKI 于 2024年05月13日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here!Mahalo

6/10 一般

Betty,Calgary

与配偶出行
满意:员工和服务
This is an older property that needs updating. Although the bed had 2 valleys in it, surprisingly was quite comfortable to sleep on. The couch was old, dated, and hard to sit on. The location is amazing though. 1/2 a block from Kuhio and less than 3 blocks to Waikiki Beach. Most of the staff were friendly and helpful.
2024 年 4 月入住 6 晚
ALOHA SURF 于 2024年05月8日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! While our hotel needs a renovation, I have shared your comments above with our Chief Engineer.Mahalo

6/10 一般

Allison

与家人出行
满意:员工和服务,清洁度
It is the landlord special. Paint chipping, shower either boiling hot or ice cold. When you finally get the right temperature it chsnges constantly. The wallpaper is peeling off the hallways and it is kinda dingy. Bed was clean and bathroom was clean. Kinda the Motel 6 of Hawaii
2024 年 4 月入住 7 晚
Aloha Surf Waikiki 于 2024年05月7日 的回复
Thank you for sharing your review. We are disappointed to hear that the breakfast was not to your taste and apologize for the inconvenience you experienced. We appreciate your honest feedback as it will help us to improve. Your comments will be shared with our management team for careful consideration and we hope to have another opportunity to welcome you for a more enjoyable stay in the future. Mahalo

8/10 还可以

Mikihiko

满意:员工和服务,清洁度
Overall, it was comfortable to stay for one week. The location is very convenient to access shopping places, restaurant, and beach. One issue was a noisy on the traffic.
2024 年 4 月入住 6 晚
Aloha Surf Waikiki 于 2024年05月7日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki. We are happy to hear that you found our hotel to be in a great location. We are in the heart of Waikiki next to all shopping, restaurants & walking distance to the beach. We do hope to see you again the future.

2/10 糟糕

Alexander

满意:员工和服务
Bed was broken into I sunk into this uncomfortable bef
2024 年 5 月入住 1 晚
Aloha Surf Waikiki 于 2024年05月7日 的回复
Thank you for sharing your review Alexander. We are disappointed to hear that the breakfast was not to your taste and apologize for the inconvenience you experienced. We appreciate your honest feedback as it will help us to improve. Your comments will be shared with our management team for careful consideration and we hope to have another opportunity to welcome you for a more enjoyable stay in the future. Mahalo

8/10 还可以

Sherone

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was excellent! The hotel really is not bad for the price, compared to the price of other hotels around. It was clean and pleasant too. Furniture is just a bit outdated and not in tiptop shape.
2024 年 4 月入住 4 晚
Aloha Surf Waikiki 于 2024年05月7日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! While our hotel needs a renovation, I have shared your comments above with our Chief Engineer.Mahalo

8/10 还可以

Humberto

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good and friendly staff. The only thing was the parking was horribly.
2024 年 4 月入住 6 晚
Aloha Surf Waikiki 于 2024年05月7日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! Mahalo

10/10 超赞

Matthew

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very friendly, helpful, and kind. Would stay again.
2024 年 4 月入住 2 晚
Aloha Surf Waikiki 于 2024年04月30日 的回复
Aloha Matthew, Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! Mahalo

10/10 超赞

JP

满意:清洁度、员工和服务、住宿条件和设施
Fair price, great staff and easy to get to with a bus stop around the corner. Getting there from the airport? Go to the departure level at airport. In front on the street is an island for Ubers and such, as well as the NUMBER 20 city bus. $3 per person will bring you right into Waikiki. Forget the expensive Ubers.
2024 年 4 月入住 2 晚
Aloha Surf Waikiki 于 2024年04月30日 的回复
Aloha JP, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo

4/10 很差

Iris

与配偶出行
不满意:员工和服务
Our bed had a big dent on one side of mattress. Our room had to changed became of it, after having to prove it to the manager. Then our room wasn't cleaned until the 3rd day or so, after having to call and request it. There is no dinning there. No hot tub as advertised. And pillows were very stiff. Otherwise, there is a grill by the pool you can use to cook.
2024 年 4 月入住 7 晚
Aloha Surf Waikiki 于 2024年04月30日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here! While our hotel needs a renovation, I have shared your comments above with our Chief Engineer.Mahalo

10/10 超赞

Keisuke

2024 年 4 月入住 1 晚
Aqua Aloha Surf Waikiki 于 2024年05月18日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here!Mahalo

10/10 超赞

Bruce

满意:清洁度、员工和服务、住宿条件和设施
Hotel is very comfortable and well maintained. My only other observation was that parking charge was $40 a night which is well above the norm. They also charge a resort fee of $40 which basically doesn't include anything other than the use of the pool. Otherwise outside of these overpriced charges I was pleased with the hotel.
2024 年 4 月入住 1 晚
Aloha Surf Waikiki 于 2024年04月30日 的回复
Aloha Bruce,Thank you for sharing your review. We see you had difficulties with parking, you mention that Waikiki is notorious for the lack of public parking spaces, It is fair that is pretty much any major city either lack of parking or you will have to pay a lot for parking space. While many of our neighboring renovated buildings have added more parking spaces, we are an older building with limited parking spaces. We are working with our neighboring properties for overflow parking because we know that this can be an issue at times, but we are still happy to have an option for those that choose to rent a car. We appreciate your feedback because you will probably help another guest chose to rent a car or take advantage of our public transportation. Mahalo.

10/10 超赞

TAKAHIRO

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
よかったです!
2024 年 1 月入住 9 晚
Aloha Surf Waikiki 于 2024年04月25日 的回复
Aloha, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mah

10/10 超赞

Isela

2024 年 4 月入住 3 晚
Aqua Aloha Surf 于 2024年05月18日 的回复
Thank you for taking the time to write a review on your recent stay at the Aqua Aloha Surf Waikiki Hotel. Our staff is dedicated to creating memorable moments for you when visiting Waikiki and we strive to bring “Aloha” to your life each time you are here!Mahalo

10/10 超赞

christof

满意:员工和服务
不满意:住宿条件和设施
2024 年 3 月入住 11 晚
Aloha Surf Waikiki 于 2024年04月25日 的回复
Aloha Christof, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo

10/10 超赞

Ashley,Gillette

满意:清洁度、员工和服务、住宿条件和设施
Stayed here for my first ever Hawaii trip. Great budget hotel, a bit dated but otherwise great! I loved my little room for my solo trip. Area around is amazing, you're 7 min walk from beach.
2024 年 4 月入住 4 晚
Aqua Aloha Surf Waikiki 于 2024年04月23日 的回复
Aloha Ashley, Mahalo for choosing us for your first Hawaiia.n vacation! Looking forward to many more trips! We are happy to hear you enjoyed our property and yes we are 2 blocks away from Waikiki beautiful beach! Hope you were able to use our complimentary beach and chairs during your visit! See you soon on a return visit !A hui hou!

8/10 还可以

Masamori

满意:员工和服务
2024 年 4 月入住 13 晚
aqua aloha surf waikiki 于 2024年04月23日 的回复
Mahalo Masamori for your review of the Aqua Aloha Surf. We hope you enjoyed exploring the island and made fond memories during your stay.We welcome you back soon! Much Mahalo

6/10 一般

Harley-May

与家人出行
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
The room we booked was listed being able to sleep 4 It had a double bed and a very small foton We had booked for 3 people and had to request for a bed to be brought up as there was only the double when we arrived No blockout blinds as listed so be prepared to be woken with the sun and for your neighbours to see in Ok for the price we paid and we didn't expect much For us it was a place to sleep so served it's purpose
2024 年 4 月入住 2 晚
Aloha Surf Waikiki 于 2024年04月22日 的回复
Dear Harley- MayMahalo for taking the time to review your stay. We are sorry to hear that the charges weren’t to your liking. We have made a note of your feedback to be relayed to our team. We hope we can make your next visit to us a memorable one. With Aloha,

10/10 超赞

Ashley

与家人出行
满意:清洁度、员工和服务、服务设施
Place is great. Its just looking a little rundown but cleanliness is good and i had no other complaints.
2024 年 4 月入住 1 晚
Aloha Surf Waikiki 于 2024年04月22日 的回复
Aloha Ashley, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mah

10/10 超赞

LORI

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel for the price. 4th time to Hawaii and this place was top notch across the board at a very reasonable price.
2024 年 2 月入住 9 晚
Aloha Surf Waikiki 于 2024年04月22日 的回复
Aloha Lori, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mah

10/10 超赞

Fabio E Elo

团体旅客
满意:住宿条件和设施,服务设施
Great location
2024 年 4 月入住 6 晚
Aloha Surf Waikiki 于 2024年04月22日 的回复
Aloha Fabio E ELo, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo

8/10 还可以

Dung

与家人出行
满意:服务设施
Good view
2024 年 4 月入住 2 晚
Aloha Surf Waikiki 于 2024年04月30日 的回复
Aloha Dung, We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo

2/10 糟糕

Zeb

2024 年 4 月入住 1 晚
Aloha Surf Waikiki 于 2024年05月7日 的回复
Thank you for sharing your review Zeb. We are disappointed to hear that the room was not to your taste and apologize for the inconvenience you experienced. We appreciate your honest feedback as it will help us to improve. Your comments will be shared with our management team for careful consideration and we hope to have another opportunity to welcome you for a more enjoyable stay in the future. Mahalo

8/10 还可以

Gesse Francisco

2024 年 4 月入住 4 晚
Aloha Surf Waikiki 于 2024年04月15日 的回复
Mahalo Gesse Francisco for your review of the Aqua Aloha Surf Waikiki. We welcome you back for anytime it was a pleasure in serving you! Mahalo

6/10 一般

jose

与配偶出行
满意:员工和服务
I stay 7 days and they only clean my room onces , i think they trying to save money on housekeeping,
2024 年 4 月入住 6 晚
Aloha Surf Waikiki 于 2024年04月15日 的回复
Aloha Jose, Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Me ke Aloha Pumehana, With Warmest Aloha

8/10 还可以

Kylan

满意:服务设施,员工和服务
Had a great stay at this Hotel. Staff was friendly and helpful. I loved the open air design of the lobby. My only concern was the cleanliness of the room. It was not terrible or anything, just a lot of small things and harder to reach places that were obviously not getting cleaned. Also I found a half full 1 liter water bottle between the headboard and the wall. which was not a good sign as it was easily seen or felt if one was say, making the bed.
2024 年 4 月入住 6 晚
Aloha Surf Waikiki 于 2024年04月15日 的回复
Mahalo Kylan for your review of the Aqua Aloha Surf Waikiki. We welcome you back for anytime it was a pleasure in serving you! Mahalo

6/10 一般

Wade

2024 年 3 月入住 16 晚
Aloha surf Waikiki 于 2024年05月1日 的回复
Aloha Wade, Your feedback is appreciated and will be shared with our leadership team for careful consideration and improvement. We hope to have another opportunity to welcome you for a more enjoyable stay in the future. Me ke Aloha Pumehana, With Warmest Aloha

10/10 超赞

CARMELO,Wilbraham

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great and a great location close to the beach
2024 年 3 月入住 5 晚
Aloha Surf Waikiki 于 2024年04月11日 的回复
Aloha Carmelo,We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo.

4/10 很差

Veronica Ulloa

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
There were roches in the room and hot water was turned off for 1/2 day on one of our 6 days the room we got was old furniture was old so was bedding
2024 年 4 月入住 5 晚
Aqua Aloha Surf Waikiki 于 2024年04月11日 的回复
Aloha Veronica,We’re terribly sorry to hear your stay with us was anything short of paradise. We strive to uphold the highest standards of cleanliness and hygiene and will be looking into why that wasn’t reflected in your visit.Mahalo

10/10 超赞

Tonya

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was nice and clean and the staff were very friendly. Price was good. Food and beach was within a short walk.
2024 年 3 月入住 7 晚
Aloha Surf Waikiki 于 2024年04月8日 的回复
Mahalo Tonya for your review. We would love to see you on a return visit.Mahalo

8/10 还可以

Akimi

满意:员工和服务
2024 年 3 月入住 3 晚
Aloha Surf Waikiki 于 2024年04月8日 的回复
Mahalo Akimi for your review. We would love to see you on a return visit.Mahalo

10/10 超赞

nate

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Aqua Aloha Surf was a great place to stay for me and my kids. Helpful and approachable hotel staff and great location close (but not too close) to Waikiki Beach.
2024 年 3 月入住 3 晚
Aqua Aloha Surf Waikiki 于 2024年04月8日 的回复
Aloha Nate,We appreciate your review and are so happy to hear that you had a wonderful vacation and found great value with Aloha Surf Waikiki. Your kind words will be shared with our team for their fantastic service, and we all hope to have the pleasure of welcoming you again in the future! Mahalo.

2/10 糟糕

Alberta

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Aloha Surf Waikiki 于 2024年04月3日 的回复
Aloha Alberta, We’re terribly sorry to hear your stay with us was anything short of paradise. We strive to uphold the highest standards of cleanliness and hygiene and will be looking into why that wasn’t reflected in your visit.Mahalo