Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoyed our stay at the Ilikai #1629, and Jean was a very helpful and responsive property manager. The unit was clean and appointed exactly as shown in the photos online. Great location, and high floor with nice sunset views over the ocean. Our one issue was on arrival, when the ac unit had apparently turned off due to the sliding doors not being completely closed. The property manager filling in for Jean did not check this prior to giving us the door codes when we got to the Honolulu airport, and assumed the ac was broken. Since it was the weekend, he said the ac couldn't be fixed for 2 days, so moved us to another building ~1 mile away - which required Ubering and some hassle. The replacement unit was nice enough, although a lot smaller than the Ilikai unit we had reserved. And it was only going to be available to us for 3 days and if ac wasn't fixed we weren't sure what we'd do. Fortunately, Jean was back the next day, figured out what had happened, apoligized profusely and got us back into the Ilikai unit that afternoon (and comped us the first night). Once we were settled we had a great stay for the remaining 6 nights. We would definitely stay there again!