露台/庭院

威基基海灘萬豪酒店的評價

3 out of 5
威基基海灘萬豪酒店
400 Royal Hawaiian Avenue, Honolulu, HI

評價

7.4

不錯

10 分評分,優異;1001 則評價中有 285 則" "
8 分評分,不錯;1001 則評價中有 345 則" "
6 分評分,一般;1001 則評價中有 202 則" "
4 分評分,欠佳;1001 則評價中有 102 則" "
2 分評分,很差;1001 則評價中有 67 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

7.4/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Kai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚
Guest Relations 於 2018年8月8日的回應
Aloha Kai, Thanks for taking the time to rate your experience with us. We hope to see you back again soon. Sincerely,

8/10 不錯

LING HONG

Guest Relations 於 2018年4月13日的回應
Aloha, Thank you for leaving a rating. We appreciate all our guests' feedback. Sincerely, Guest Relations

6/10 一般

真實旅客

臨街比較吵,房間安全性不佳,路人都可能上樓
於 2017 年 12 月住了 2 晚
Guest Relations 於 2018年1月6日的回應
Aloha, Thanks for taking the time to write a review and staying with us. We appreciate your feedback and take all comments seriously. Sincerely, Guest Relations

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel
nice view and nice customer service
於 2017 年 11 月住了 4 晚
Courtyard Management 於 2017年11月20日的回應
Aloha, Thanks for staying with us and your 5-star review. We and hope to welcome you again in Waikiki. Sincerely, Guest Relations Courtyard By Marriott Waikiki Beach

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The room is very clean and comfortable. Free business center and printing. No obvious drawbacks. All aspects are above standard.
Hotel Management 於 2016年10月26日的回應
Aloha, Thank you for the wonderful review and rating. We are happy to hear you enjoyed your stay with us and felt well accommodated. We truly hope to see you again soon so that we can welcome you back with aloha. Mahalo nui loa.

6/10 一般

Peter

讚好:整潔度、職員與服務和設施服務
Next to good restaurants
於 2024 年 4 月住了 4 晚

10/10 優異

sean (prince rupert)

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Great staff...tanya went above and beyond .during my check in. She resolved an issue to my satisfaction very quickly
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日的回應
Sean, it's wonderful to know our team member Tanya provided you with exemplary service at Courtyard by Marriott Waikiki Beach. We pride ourselves in ensuring our guests feel valued and satisfied, so we're glad to hear she was able to quickly resolve any issues that arose during your check-in process. Thank you for your kind words and we hope to see you again on your next visit.

10/10 優異

Lori

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
First of all, loved the valet parking! Not having to hassle with parking is so nice. The rooms were small but clean and comfortable. The pool area is nice. Staff was very friendly and helpful.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月26日的回應
Lori, we're thrilled to hear that your experience at Courtyard by Marriott Waikiki Beach was positive. It's wonderful to learn that the convenience of the valet parking was beneficial for you and that you found the rooms to be clean and cozy. It's also great to hear you enjoyed our pleasant pool area and our courteous team members. We can't wait for your next stay with us.

10/10 優異

cheryl (Henderson)

讚好:整潔度、職員與服務和住宿狀況
Very nice property and the staff were amazing.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月5日的回應
Cheryl, we're delighted to hear that you enjoyed your stay at Courtyard by Marriott Waikiki Beach. It's always wonderful to hear such positive comments, particularly about our team members. We hope to welcome you back in the near future!

10/10 優異

grace

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Peaceful. Right in the middle of everything but so private. Pool and hot tub area surrounded by native foliage and mini waterfall-so refreshing! lovely relaxing music and breezes!!
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年4月3日的回應
Grace, we're delighted to hear that your stay at the Courtyard by Marriott Waikiki Beach was peaceful and refreshing. Hearing that you enjoyed the serenity of our pool area, enlivened by the mix of local flora and soothing waterfall, makes us proud. We're also glad you appreciated the calming music and refreshing breezes. We hope to have the opportunity to welcome you again in the future.

6/10 一般

Daniel

讚好:職員與服務
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月1日的回應
Thank you for sharing, Daniel.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 很差

Taylor

家人同遊, 親子同遊, 伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Read the fine print, you cannot park anywhere near the property as they require valet at a steep 58 plus tips per day. That adds a considerable amount to your stay. Restaurants are not great. Would not recommend.
於 2024 年 3 月住了 8 晚
Customer Service 於 2024年3月31日的回應
Taylor, we're truly sorry to hear that your experience didn't meet expectations. We recognize that the parking structure at our location may not be ideal for everyone and we understand your dissatisfaction. We also regret that our dining options did not leave a positive impression. Your feedback matters to us and please know we're committed to finding ways to make our guests' stays more enjoyable. We hope you'll consider returning in the future to witness the improvements.

4/10 欠佳

María

於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月16日的回應
Maria, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

6/10 一般

Edward

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
Our first room was on the 3rd floor facing the street, right ourside the bus stop and bars/nightclubs which stay open late. We switched to the 10th floor facing the pool which was much better. Hotel rooms are in need of a refresh.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月25日的回應
Edward, thanks for sharing. It appears your initial room location didn't meet your expectations, but we're pleased that you found the second room more to your liking. However, we understand there may have been concerns about the room's current decor. Please know, we regularly update our spaces to ensure a comfortable stay for all guests. Your feedback is integral in these efforts, and we appreciate your patience. We look forward to the opportunity to welcome you back again for a superior experience.

8/10 不錯

DAISUKE

讚好:整潔度和職員與服務
不滿:住宿狀況
good
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月5日的回應
Daisuke, thank you for choosing to stay at Courtyard by Marriott Waikiki Beach. We're pleased to know you had a positive experience. We look forward to welcoming you back for another enjoyable stay.

4/10 欠佳

John

不滿:住宿狀況
Rooms was small and run down
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月21日的回應
John, your feedback is truly valued. It's regrettable to learn you found your room less spacious and modern than expected. Our team is dedicated to maintaining the highest standards of comfort and relief for all our guests. Please note there are differing room sizes and styles available and we would be glad to assist with finding one more to your preference for future stays.

6/10 一般

Lindsay

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日的回應
Lindsay, it was noted you didn't leave any comments along with your rating. If you have any concerns or details you wish to discuss, please do not hesitate to reach out so we can strive to improve your future stay experiences.

6/10 一般

elie

家人同遊
No restaurant at hotel. Small pool. Parking attendants were the best thing about the place.
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年3月5日的回應
Elie, thank you for your feedback. It's unfortunate to hear that certain aspects of the amenities didn't meet your expectations. We're glad to hear you enjoyed our parking services. We appreciate your critique as it helps us to improve. We do hope to have another chance to provide a great experience on your next visit.

4/10 欠佳

HIrokazu

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月22日的回應
Thanks for the feedback, HIrokazu.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

2/10 很差

Miranda

於 2024 年 2 月住了 5 晚
Customer Service 於 2024年3月1日的回應
Miranda, we see your recent experience with us did not meet expectations, and we regret to know that. We appreciate all feedback as it aids us in improving our service standards. We hope you give us another opportunity to better serve you in the future.

2/10 很差

Amanda

伴侶同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
The hotel was very outdated. A lot of the lights in the room didn’t work and the toilet paper handle was broken.
於 2024 年 2 月住了 5 晚
Customer Service 於 2024年2月26日的回應
Amanda, we regret to learn about the issues you experienced during your stay in our rooms. We are always striving to improve and maintenance concerns like those you mentioned are certainly not typical here. Your feedback will be shared with our team to ensure we're providing our guests with the quality they expect and deserve. Thank you for letting us know.

6/10 一般

CHIHIRO

於 2024 年 2 月住了 6 晚
Customer Service 於 2024年2月26日的回應
Thank you for taking the time to submit this feedback, Chihiro.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 不錯

Suvranu

家人同遊
讚好:整潔度、職員與服務和設施服務
Staff was helpful, nice and accommodating. Great location. The room itself needs some updating.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月20日的回應
Suvranu, we appreciate your kind words regarding our hospitable team members and excellent location at Courtyard by Marriott Waikiki Beach. Your feedback about the room refurbishment is noted and will be shared with the relevant team. We're grateful for your insight and look forward to welcoming you back in the future.

10/10 優異

Sarah

讚好:整潔度、職員與服務和住宿狀況
The staff are friendly.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月19日的回應
Thanks for the fantastic review, Sarah!It's excellent you had such an amazing stay at Courtyard by Marriott Waikiki Beach! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

6/10 一般

Richard

伴侶同遊
Central location
於 2024 年 2 月住了 13 晚
Customer Service 於 2024年2月17日的回應
Richard, it sounds like you appreciated the strategic position of the hotel. Ensuring convenient access to local attractions is part of our commitment. Should you have had any other experience that you'd like to share, we would be interested in hearing about it.

6/10 一般

Whitesides

家人同遊
讚好:整潔度、職員與服務和設施服務
The hotel had great staff but the suite we got was next to the laundry supply room so at 6 am everyday we could hear the cleaning crew and they were very loud.
於 2024 年 2 月住了 8 晚
Customer Service 於 2024年2月17日的回應
Thank you for your review. It's encouraging to hear that our team members made a positive impression. We apologize for any inconvenience experienced due to morning noise. We strive for all of our guests to enjoy a peaceful stay, and would gladly provide a different room location upon request. We hope to have the chance to serve you better in the future.

8/10 不錯

Lizzbeth

讚好:整潔度、職員與服務、設施服務和住宿狀況
They had a lot of items for guest like mini golf, po, go pro, cafe.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月17日的回應
Lizzbeth, it's fantastic to hear you enjoyed the comprehensive variety of amenities at Courtyard by Marriott Waikiki Beach, including our mini-golf course and café. Thank you for the 4-star rating! We hope your next visit is just as memorable!

10/10 優異

Devin

讚好:設施服務和住宿狀況
Beautiful.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月17日的回應
Thank you for the wonderful rating, Devin!It's fantastic you enjoyed your time at Courtyard by Marriott Waikiki Beach so much! We look forward to hosting you again soon for another amazing experience!

6/10 一般

Mila

於 2024 年 1 月住了 6 晚
Customer Service 於 2024年3月22日的回應
Thank you for sharing your feedback, Mila!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 一般

Eric (San Diego)

讚好:整潔度、職員與服務和住宿狀況
In great location to everything and staff was very helpful.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月17日的回應
Eric, thank you for highlighting the convenient location of Courtyard by Marriott Waikiki Beach and the assistance provided by our team members. We always strive to provide an excellent stay and hope to welcome you back in the future!

8/10 不錯

Marivick Strong

家人同遊
Nice location and very safe and close to everything and buses are very accessible anywhere you want to go. Close to Waikiki Beach and International Market Place and close to restaurants and shopping.
於 2024 年 1 月住了 5 晚
Customer Service 於 2024年2月1日的回應
Marivick, thank you for choosing the Courtyard by Marriott Waikiki Beach for your stay. We're pleased to hear you appreciated our prime location, surrounded by numerous local attractions and great access to public transportation. We hope our property continues to be your choice when you're in need of a safe, convenient, and enjoyable stay in the Waikiki area. Safe travels until your next visit.

2/10 很差

Delia

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
Customer Service 於 2024年2月1日的回應
Delia, it seems that you left a rating without comment. We are constantly aiming to elevate guest experiences at our hotel and would appreciate if you could share more about your stay to help us understand where we could improve. Thank you for your feedback.

8/10 不錯

SOICHI

讚好:職員與服務
Good for price and comfortable.
於 2024 年 1 月住了 6 晚
Customer Service 於 2024年1月29日的回應
Soichi, thank you for choosing Courtyard by Marriott Waikiki Beach. We're glad to hear that you found our offerings commendable and had a comfortable stay. We hope we can welcome you back soon for another enjoyable experience.

2/10 很差

Bobby Gene

家人同遊
不滿:職員與服務和住宿狀況
於 2024 年 1 月住了 6 晚
Customer Service 於 2024年1月24日的回應
Bobby, it's disappointing to see that your stay did not meet your expectations. Be assured we are dedicated to delivering a more pleasing experience next time. Please consider giving us another opportunity to provide the quality of service you deserve.

8/10 不錯

Khalimah

於 2024 年 1 月住了 4 晚
Customer Service 於 2024年2月12日的回應
Khalimah, it's fantastic to hear that you had a pleasant experience at Courtyard by Marriott Waikiki Beach. Should you choose to provide any further details or suggestions that could have made your stay better, please do not hesitate to do so. We hope to have the opportunity to host you once more in the future.

6/10 一般

Jennifer

多人同遊
Hotel is a bit old. Views meh. Pool jammed between parking lots with little sun. Nice staff. Good coffee place.
於 2024 年 1 月住了 5 晚
Customer Service 於 2024年1月22日的回應
Jennifer, thank you for sharing your feedback. It seems as though your stay was a mixed experience; we'd like to assure you that our team members strive to provide a comfortable and personable service, and your comments regarding their hospitality and the coffee place are greatly valued. It sounds as though the location of the pool and the overall atmosphere did not fully meet your expectations, for which we are genuinely sorry. We are continuously making changes and we hope you'll consider giving us another chance to elevate your impression of our amenities. Many thanks again for your insights.

8/10 不錯

??

家人同遊
讚好:職員與服務和設施服務
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年1月20日的回應
Thank you for taking the time to share your review with us!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard by Marriott Waikiki Beach. Thank you and have a wonderful day!

2/10 很差

Shananne

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 9 晚
Customer Service 於 2024年1月20日的回應
Shananne, we notice that your recent experience did not meet your expectations. Please share with us more details so we can better understand where improvements can be made. Your feedback is pivotal in helping us refine the guest experience.

4/10 欠佳

Jon

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月17日的回應
Jon, it's disappointing to know that your recent stay didn't meet your expectations. While we regret not having any specific issues to address, we're grateful for your rating, as it helps us improve. We hope to have a chance in future to show our dedication to guest satisfaction.

4/10 欠佳

shinji

親子同遊
不滿:整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月16日的回應
Shinji, your recent rating indicates that there might have been certain aspects of your stay that did not meet expectations. Rest assured that our primary concern is our guests' satisfaction and creating memorable experiences. We hope you'll give us another opportunity to serve you better in the future.

6/10 一般

JINYOUNG

家人同遊
讚好:整潔度和客房舒適度
於 2023 年 12 月住了 7 晚
Customer Service 於 2024年1月11日的回應
Thank you for sharing, Jinyoung.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 不錯

Krysta

商務旅客
讚好:整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年1月9日的回應
Thank you for taking the time to leave us such an amazing rating, Krysta!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Courtyard by Marriott Waikiki Beach.

8/10 不錯

Tomotaka (Akishima)

讚好:職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Tomotaka, thank you for sharing your ratings from your experience at the Courtyard by Marriott Waikiki Beach. We appreciate your feedback and hope you enjoyed your time with us. We look forward to welcoming you back on your next visit.

4/10 欠佳

Barbara

親子同遊
The 2 rooms that were suites were on top of the tour bus stop running 24 hours a day . They should disclose that .. never would stay there again.
於 2023 年 12 月住了 7 晚
Customer Service 於 2024年1月13日的回應
Barbara, it's unfortunate to hear about the noise disturbance you experienced during your recent stay. We aim to provide our guests with a comfortable, quiet environment and regret that you did not experience this. Your feedback is greatly appreciated as it assists us in improving our guest experience. We hope you will reconsider and give us another chance to enhance your next visit.

8/10 不錯

Dreu

讚好:整潔度、職員與服務和住宿狀況
Lots of extra fees - resort and parking. Was significantly more expensive than we expected.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月13日的回應
Dreu, thank you for your feedback. It's unfortunate to hear that certain aspects of your stay did not meet expectations. Fees relating to specific amenities like resort and parking can often tip the scale in terms of overall cost. We value your review and will certainly consider your concerns as we continually aim for transparency in our communications about additional charges. We hope for another chance to offer you a more satisfactory experience in the future.

6/10 一般

Irene

家人同遊
讚好:職員與服務
I really liked the staff workers. They were really nice and when we needed anything, they came right away. My mom is handicap. There were no bars in the bathroom like the ad said there would be. There was only a wood bar on the shower with no gaps to hold. The sofa bed was hard and you could feel the springs. We had to put extra blankets so we could sleep. Everything else was good.
於 2023 年 12 月住了 13 晚
Customer Service 於 2024年1月13日的回應
Irene, it's encouraging to hear that our team members quickly addressed your requests. However, we apologize for any misunderstanding regarding bathroom accessibility features and any discomfort experienced with the sofa bed. Your feedback is valuable and will certainly help us in making improvements. It's good to know that you found the overall experience satisfactory. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 一般

Kayleen

家人同遊
讚好:職員與服務和設施服務
We chose the hotel because of the proximity to the beach, restaurants, etc, and we weren't disappointed in that regard. It's very centrally located and within easy walking distance of many things in Waikiki. The drawback with that is the rooms were very loud at night, especially rooms facing the street. You could hear every muscle car, loud conversation, drunken celebration, outside. The location and ambient noise isn't the hotel's fault, but if you're looking for a good night's rest, this probably isn't the hotel for you. The reason we would never come back here was the cleanliness/smell/overall condition. We booked two hotel rooms on the same floor. The kids room had a pretty funky smell, but was passable. Our room was so foul smelling, I literally gagged. I'm talking cesspool/rotten garbage disposal bad. They were able to move us to a room on a different floor (not convenient having family on a different floor, but o well)... it also smelled funky, but at least I could bear being in there. The rooms were pretty dilapidated too... you expect a minimum standard of cleanliness and upkeep in a Marriott, and this was pretty beat up. Overall, pretty disappointing... even with the good location we will definitely stay elsewhere on our next trip to Oahu.
於 2023 年 12 月住了 6 晚
Customer Service 於 2024年1月13日的回應
Kayleen, your feedback is appreciated. We're glad to hear you found our strategic location to suit your needs. We acknowledge the concerns about nighttime noise which can be a feature of city center locations. Regarding room cleanliness and condition, we regret to hear about your experience. Though it may not align perfectly with what you were expecting, we're quick to address these issues once informed. We apologize that the room didn't meet your expectation and assure you that we continually strive to maintain our well-known brand standards. Your comments will be taken into account as we work to improve our guest experience. We aspire to provide a tranquil and refreshing stay to all our guests. We hope to welcome you back on your next trip for a more satisfactory stay.

8/10 不錯

Marlene

讚好:職員與服務
Ok property
When we arrived we were given a room directly in front of the elevators so we asked for a different room. The different room bolt lock was not working and the safe was almost completely ripped out of the wall. So we get to a 3rd room and the refrigerator wasn’t working! We settled with this room and an engineer swapped a working fridge. Room was ok could be cleaner. Rooms definitely need upgrade and cleaning could be better. I noticed that the bathrooms in the premises in lobby and swimming pool hasnt been clean all day. Saw my Coffe cup I threw in the garbage in the morning still in the same garbage in the evening. That goes to tell me they don’t clean or wipe down common areas. Every night was a band playing next to property until 1-2 am. Plus side great property. Easy access to in and out of Waikiki. Close to everything. Location great. Will I come back to this hotel? Maybe.
於 2023 年 12 月住了 4 晚
Customer Service 於 2024年1月3日的回應
Marlene, thank you for sharing your feedback. We're sorry to hear about the issues you experienced concerning the rooms and maintenance. Also, we've noted your comments about the cleanliness of certain areas. Your feedback is invaluable to us, as it helps us to improve and ensure better experiences in the future.On a positive note, we're glad you appreciated our hotel's convenient location with easy access to the heart of Waikiki. It's great to hear that you're considering us for your future visits, and we wish to assure you of our commitment to top-notch service and comfort.We hope to welcome you back to show you the improvements made thanks to your input.

4/10 欠佳

Khutaija

於 2023 年 12 月住了 4 晚
Customer Service 於 2024年1月13日的回應
Khutaija, thank you for taking the time to rate your experience. We regret that your stay did not meet your expectations completely. Your feedback is important to us, and we would appreciate any specifics regarding your visit. This will certainly help us to enhance our services for future guests. We hope for another opportunity to provide you with an improved stay.

4/10 欠佳

Hong

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Noises, property old, room small. the most ridiculous thing was We got $4 fine for being 1 minute overdue of the 30 minutes complimentary parking, and we was not informed such penalty upfront.
於 2023 年 12 月住了 7 晚
Customer Service 於 2024年1月13日的回應
Hong, we're saddened to read about the aspects of your stay that didn't meet your expectations. It's regrettable to hear about your experience with parking, we always aim to provide clear information to guests about our policies. Likewise, we apologize if you found the accommodations not up to mark. We continuously strive to update our amenities while maintaining competitive pricing. Rest assured, your feedback is extremely valuable as we work to improve our guest's experiences. We hope for another opportunity to provide a more comfortable stay in the future.