Hot Springs Hotel with Pool

"They are doing a renovation and were unable to use the pool, which was a reason we booked this place. Not a huge deal, but wish we knew before hand."

"I was able to book a room, check in, and check out without talking to another person. I was fine with that, but some people may want more of a personal touch. The room was clean. However, the room smelled like sewer for most of the night, only fading when we took a shower. The refrigerator in the room did not work, spoiling our leftovers. It was quiet, most likely because the hotel was fairly empty. The breakfast in the morning was included but not good. Pancakes made by a robot, did not taste right. Eggs and sausage were fine, same with the cereal. Coffee and pastries were bad. Serviceable as a place to stop off to go to sleep but I would not recommend as a place to stay for multiple nights. It is about a 7 minute drive to Mount Rushmore which was convenient, and there are lots of quotes from Teddy Roosevelt for you to enjoy. 2/5 stars"

"Huge rooms - cleaning staff did a great job."

"No hot tub for weary travelers but otherwise a nice place to rest our bones"

"Great location and hotel. Clean."

"::: off season ~ mid- April ::: But still! The pool & hot tub was empty. The ice machine was broken. (3 night stay) We had a room with a hot tub in it, we had to run the water in the hot tub for 5 minutes because it was all rusty. Same with the shower, had to run it for a few minutes to actually get hot water, but it was clear. The bed was very firm. The couch was missing the back two legs. I told the one staffer the next morning that the hot tub water would not stop running. He said since it was a Saturday he'll try to call a plumber. Possibly move me to another hot tub room. Well after we got back from sightseeing he said he was never able to reach anybody and actually the people in the other hot tub room did not check out. So the drip got more to a stream. The top door frame actually hit the door. Sunday I noticed a new staffer, he said that HE just took it over the hotel that day and he will get maintenance to fix it. When we returned from sightseeing it was not done and him, the original staffer, and a maintenance man all had to come into our room. Didn't fix, he said they'll have to break the whole hot tub out and replace it from the bottom. As I checked out Monday I asked for some kind of compensation for the room. He said if I come back it will all be taken care of, I said I would not come back to this hotel. No discount was given. I would not recommend staying at this hotel."

"Breakfast was fresh and had lots of options. Staff was also welcoming!"

"No auto on air conditioning runs does not shut down "

"Great location. Rooms are older but adequate. "