2/10 糟糕
Michelle M.
2024 年 9 月 10 日
不满意：清洁度
NOT RECOMMEND PLACE TO RENT. Very Disappointed IN CLEANLINESS/ MAINTENANCE OF PROPERTY!
Home is a beautiful place with great views of Lake Hamilton, BUT upon arriving the home was not properly cleaned or sanitized! The pool was very green, grounds not maintained very well! For the cost of renting you would think one would find the inside of home cleaned, but we had to spend the first few hours sanitizing the entire kitchen, refrigerator had stains and food left inside, dishes left in dishwasher, stove had grime, bugs, seasonings on it from previous guest! The floors were dirty, bathrooms had left over hair in the showers! The two bathrooms jacuzzi tubs did not work. Broken handles in the bathroom, multiple lightbulbs were out and not all ceiling fans worked. The grounds around are not maintained and very unappealing compared to the pictures depicted online especially for the cost of this rental! It was very disappointing!! After contacting the guest manager, he was willing to refund our cleaning fee, but stated the owners would not refund any of the actual rental fee. We took multiple pictures of the conditions of items broken! The house manager stated he was aware of the majority of these broken items and unkept grounds but stated repairs were due to all the bookings during busy season! The guest manager was very willing to speak with us and offer his apologies and tried to fix the situation by refunding the cleaning fee to us, but when checking out we texted and sent email then told the Vrbo site and owner would need to transfers the funds he had no ability to
Michelle M.
2024 年 9 月入住 4 晚