住宿入口

紐約中央公園酒店的評價

4 out of 5
紐約中央公園酒店
870 7th Ave, New York, NY

評價

7.8

不錯

10 分評分,優異;2814 則評價中有 1046 則" "
8 分評分,不錯;2814 則評價中有 864 則" "
6 分評分,一般;2814 則評價中有 471 則" "
4 分評分,欠佳;2814 則評價中有 255 則" "
2 分評分,很差;2814 則評價中有 178 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

Jing

於 2023 年 4 月住了 4 晚
Customer Service 於 2023年5月4日的回應
Thank you for sharing your feedback, Jing!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 優異

Jiong

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location, very convenient
於 2022 年 8 月住了 3 晚
Q 於 2022年8月28日的回應
Excellent- thank you for staying!

2/10 很差

Yiling

家人同遊
不滿:職員與服務、住宿狀況和客房舒適度
櫃檯服務人員很沒有耐心!態度也不好!
於 2021 年 8 月住了 1 晚
Q 於 2021年8月20日的回應
Thank you for sharing your feedback. We apologize for any experience which was less than ideal.

6/10 一般

Maria Victoria

家人同遊
讚好:整潔度
lo mejor: esta super cerca del central park, de cualquier subte o bus para ir a cualquier lado. lo peor: no tiene frigobar ni cafetera la habitacion y no es lo suficientemente grande para un hotel de tan bonito como este.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月10日的回應
María, parece que apreciaste la conveniente ubicación del Park Central Hotel New York cerca de Central Park. Lamentamos escuchar sus inquietudes sobre las instalaciones y el tamaño de la habitación. Nuestro objetivo es crear un ambiente cómodo y relajante para todos nuestros huéspedes, por lo que sus comentarios son importantes. Tenga la seguridad de que lo consideraremos para mejorar la experiencia de nuestros huéspedes en el futuro. Esperamos tener la oportunidad de darle la bienvenida nuevamente una vez más en el futuro.

10/10 優異

Amado

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great price in a great location (other than the city taxes, those are the same as total hotel price in other locations! Eek!). The elevator situation is unfortunate, but we managed to work around it with planning.
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年5月8日的回應
Amado, we're delighted to hear that you found our prices and location to your liking. We understand your comments about the elevators and appreciate your patience and adaptability. It's our utmost priority at Park Central Hotel New York to ensure every aspect of your stay is smooth and enjoyable. We do hope to have the chance to welcome you back in the future.

8/10 不錯

Keyla

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月8日的回應
Keyla, thank you for your positive rating on Expedia! It appears you didn't leave any specific feedback, but we're pleased that your stay at Park Central Hotel New York was favorable. We're always striving for the best guest experience, so if you have any comments or suggestions for improvements in the future, we appreciate your input. We hope to see you again soon!

2/10 很差

Lianne (Boca Raton)

家人同遊
不滿:設施服務
the elevator system is a mess. no dining, no bar, no fridge in the room and no room service. don't do it find something else. google reviews and make sure about the amenities.my mistake won't do it again
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月7日的回應
Lianne, we regret to hear about your experience. We understand that the elevator system may not have met your expectations and acknowledge your notes on certain amenities. Our hotel continually evaluates its facilities and services based on valuable feedback like yours. Looking forward, we hope to have a chance to serve you better in the future.

8/10 不錯

Harold

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to central park and time Square and subway. Great location for everything
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月6日的回應
Harold, thank you for choosing Park Central Hotel New York for your stay. It's fantastic to hear our location provided you easy access to a series of attractions including Central Park, Time Square and the subway. We hope to warmly welcome you back in the future for another enjoyable stay.

8/10 不錯

David (Bellaire)

家人同遊
讚好:整潔度和職員與服務
The biggest issue I had with the hotels that only one elevator was working the whole time we were there otherwise location was good
於 2024 年 4 月住了 4 晚

10/10 優異

Swetlana

讚好:整潔度和職員與服務
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年5月4日的回應
Swetlana, it's great to hear that you had a positive experience at Park Central Hotel New York. We're committed to providing our guests with the best services possible, and your constructive feedback inspires us to strive even harder. We look forward to welcoming you back for another enjoyable stay.

10/10 優異

Beso

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place and great hotel
於 2024 年 4 月住了 9 晚
Customer Service 於 2024年5月3日的回應
Beso, it's wonderful to know that Park Central Hotel New York was able to meet your expectations. Our team takes great pride in ensuring a pleasant stay for our guests. We hope to see you again on your next adventure in New York!

8/10 不錯

John

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月4日的回應
John, we appreciate you taking the time to rate your experience at Park Central Hotel New York. We're glad to learn you had an overall positive stay. Our teams are dedicated to ensuring each guest's visit is a memorable one. We hope to welcome you back in the future!

8/10 不錯

Massimiliano

讚好:整潔度、職員與服務和住宿狀況
Molto comoda centralissima Camera buona
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年5月2日的回應
Massimiliano, è un piacere apprendere che hai apprezzato la strategica posizione centrale del Park Central Hotel New York. Il tuo feedback sulla qualità delle nostre camere è significativo. Accogliamo con favore il tuo impegno nei confronti della nostra politica sul fumo, che migliora l'esperienza dei nostri ospiti. Speriamo che l'opportunità di servirti di nuovo presto.

8/10 不錯

Mary

讚好:整潔度、職員與服務和住宿狀況
No coffee in room....no restaurant in hotel.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月2日的回應
Mary, we appreciate your feedback. We understand that the absence of an in-room coffee maker and onsite restaurant could elevate your comfort, and we will certainly take note of this for future enhancements. Despite this, we hope that you found other aspects of your stay at Park Central Hotel New York enjoyable. Thank you, and we look forward to welcoming you back.

8/10 不錯

Phillipa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月3日的回應
Phillipa, it's gratifying to know that your stay at Park Central Hotel New York met your expectations largely. We sincerely appreciate your positive rating and look forward to the opportunity to welcome you back in the future.

6/10 一般

Cynthia Elizabeth

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
The room was a nice size, but it was always stuffy. The AC worked the first day and after that it was really low and it wasn’t cold. We had to open the window for some freshness and the window would only open a bit. I always felt hot, but the lobby was always super cold. Only 2 out of the 4 elevators were working so it was always a long wait. Overall it was okay, but I don’t know if I would stay there again.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月1日的回應
Cynthia, it's regrettable to hear about your experience. We are genuinely committed to keeping our spaces, including the guest rooms and the lobby, as comfortable as possible. The inconsistency you mentioned regarding temperature control is noted for our attention. The matter of elevator availability is absolutely a point we will address. While your stay was deemed satisfactory, we'll work harder to elevate that to exceptional for all our guests. We hope for the opportunity to provide you with a superior experience should you choose to stay with us in the future.

8/10 不錯

shizuko

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月2日的回應
Shizuko, thank you for rating the Park Central Hotel New York. We appreciate your feedback and look forward to hosting you again.

8/10 不錯

Fiona

讚好:整潔度
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日的回應
Fiona, thank you for choosing Park Central Hotel New York and taking the time to rate us. We are delighted you had a positive stay. Ensuring a commendable stay for all our guests is our utmost priority, and we hope to welcome you back soon.

10/10 優異

Albert

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was very quiet and comfortable. The staff were helpful and friendly.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月28日的回應
Albert, it's wonderful to hear you enjoyed a quiet and comfortable stay at Park Central Hotel New York. We're glad our team members were helpful and friendly throughout your visit. We appreciate your feedback and look forward to your next stay with us.

10/10 優異

Alexa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月29日的回應
Thank you for the wonderful rating, Alexa!It's fantastic you enjoyed your time at Park Central Hotel New York so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 優異

Cheryl

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our second visit to this hotel. The location is fantastic and within walking distance of so many points of interest. So convenient! The rooms are modern and very clean. I especially love the bed linens and towels that are of very good quality. The beds are very comfortable. The gentlemen that meet you outside when you arrive are very friendly and welcoming. The gents at the luggage storage desk are also very welciming when we arrived early, and when we needed to store our luggage the day we were leaving. They made conversations about why we were in town, where we were from and what are plan were for the next 4 days. The staff at the front desk were not friendly. No warm smile, just going through the motions. We encountered 3 different staff members at the front desk. Early arrival, actual check in, and checkout. Three different individuals, all without smiles and welcoming positive attitudes. Come on, we are spending money at your property. We have a ton of choices! I gave the hotel five stars as the hotel itself is. Great location, exceptionaly clean, beautiful, comfortable rooms and bathroom, and great linens. These things are important to me.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月28日的回應
Cheryl, thank you for choosing Park Central Hotel New York for the second time! We're delighted that you enjoyed the fantastic location, the cleanliness of our modern rooms and our premium bed linens and towels. We hear your compliments for our friendly colleagues outside the hotel and at the luggage storage.However, we do note your comment about the reception experience. We want to emphasize that we are committed to providing excellent hospitality, and we're looking into the matter.We're thrilled that despite this, your overall experience was positive and that our hotel met your high expectations in terms of location, cleanliness, comfort and more. We look forward to welcoming you back on your next trip!

6/10 一般

Reghan

不滿:住宿狀況
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月28日的回應
We appreciate you taking the time to share your feedback, Reghan.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 優異

Beverly

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A beautiful comfortable hotel near broadway theaters and time square. It’s surrounded by great places to eat and shop. If there is a member of your tribe who has trouble walking distances- a doorman and cabs are waiting! Super friendly and helpful staff! Parking is a half block away in a secure manned garage- the hotel validates the parking ticket on checkout! Definately a great choice!!!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日的回應
Beverly, it's fantastic to hear you enjoyed your stay at Park Central Hotel New York. We're thrilled you appreciated our convenient location near great eateries, shops, and iconic attractions, along with the accessibility options we provide. It's wonderful to know our team members exceeded your expectations with their friendliness and helpfulness. Your praise about the secure parking arrangements heightens our spirits as well. We can't wait to be your top choice once more when you revisit New York!

10/10 優異

JEANNETTE

商務旅客
讚好:設施服務和住宿狀況
Wonderful
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年4月27日的回應
Jeannette, it's delightful to hear that you enjoyed your stay at Park Central Hotel New York. We appreciate your wonderful feedback and look forward to welcoming you back in the future. Thank you for choosing our establishment for your travel needs.

10/10 優異

Patricia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient location.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日的回應
Patricia, it's great to hear you appreciated the well-situated Park Central Hotel New York. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to your next stay with us for another convenient travel experience.

10/10 優異

Emina

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日的回應
Thank you for the 5/5 rating, Emina!It's excellent you enjoyed your time at Park Central Hotel New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 不錯

Cédric Jean-Louis

親子同遊
讚好:整潔度、職員與服務和設施服務
Idéalement situé. Cependant chambre petite pour 4 avec des lits étroits (on s'attend au moins a des Queen Size), salle de bain mini, des prises électriques qui se démontent quand on veut débrancher un appareil et le comble, 1 seul ascenseur en fonctionnement pour tout l'hôtel c'est un peu limite.
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年4月26日的回應
Cédric, merci pour ton commentaire. Nous comprenons que la pièce aurait pu paraître un peu étroite pour quatre personnes et que vous avez trouvé que nos prises électriques nécessitaient une attention particulière. Vos commentaires sur le service limité des ascenseurs sont également notés. Il est impératif pour nous de fournir un séjour confortable et sans tracas et vos idées nous aident à améliorer nos services. Nous espérons vous revoir bientôt au Park Central Hotel New York pour une meilleure expérience.

6/10 一般

Suzanne

家人同遊
不滿:住宿狀況
Verouderd, paar dingen niet werkend zoals airco; die maakte echt de hele nacht ontzettende herrie. Badstop kon niet dicht dus in bad gaan kon niet, rolgordijn ging niet omhoog, dat is wel snel verholpen. Rest niet.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月26日的回應
Suzanne, wij stellen je feedback zeer op prijs. Het spijt ons te horen over uw ervaringen met de airconditioning en het bad, en we erkennen dat u bepaalde onderhoudsproblemen vermeldt. Onze prioriteit is ervoor te zorgen dat alles in onze kamers naar verwachting functioneert. Uw opmerkingen zijn ter beoordeling doorgestuurd naar ons onderhoudsteam en zullen dienovereenkomstig worden behandeld. Wij hopen u in de toekomst nog beter van dienst te kunnen zijn.

4/10 欠佳

Renee (Philadelphia)

多人同遊
不滿:職員與服務、設施服務和住宿狀況
Had a reservation for one night.The check in rep was very nice. Our room was on the 14th floor with one elevator working and pretty full compacity. Going back and fourth became a problem because of the wait time. Last night, called the front desk to ask about time allotment to ABC studios and to request the one hour late C/O .Was told that the request had to be made the day of. She then sent my call at 7 pm to the concierge when the message clearly said the office closed at 6. This morning before going to ABC to ask about the late C/O. The gentleman said no problem will take care of that now.We left came back at 12:30 went to the room to get our bags and the key did not work. Called the front desk and was told that the clerk should have told me to stop at the desk for a new key.We waited for security from 12:35 - 1 pm security never came. This is not a customer friendly hotel but then again..It may just be the NewYork culture. Definitely won't stay here again and will pass it on through the social networks.Treat people with respect.This hotel is not cheap!!! You pay a resort fee plus tax..It is not a resort!! Nothing was given,not even a restaurant
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日的回應
Renee, your feedback is highly valued and we regret to hear that the efficiency of our services did not live up to expectations. In particular, it seems your elevator experience and the miscommunication about your late checkout were frustrating. We're dedicated to ensuring that our guests' time and privacy are well respected, and it's plain to see that your recent visit didn't reflect this commitment.New York City can indeed be fast-paced, but we strive to provide a relaxing and amicable environment for our treasured guests amidst the hustle and bustle. It's unfortunate to hear that your stay fell short of this ideal. We're also sorry to hear that the value of the services you received did not match the cost of your stay, as we aim to provide excellent value in an often pricey market.Your opinions have been passed to our team so that we can better understand and address where we went wrong. We hope that despite these issues, you were able to make the most of your time in the city, and we wish you safe travels in the future.

10/10 優異

Elizabeth

讚好:整潔度、職員與服務和住宿狀況
Excellent
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月26日的回應
Elizabeth, your succinct comment of "Excellent" speaks volumes about your stay at Park Central Hotel New York. We're glad to see you enjoyed the time spent with us and we look forward to welcoming you back in the future.

8/10 不錯

Mari

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I wish we had a coffee maker in room.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日的回應
Mari, we appreciate your feedback regarding our lack of in-room coffee amenities. Ensuring guests enjoy a convenient and comfortable stay is important to us at Park Central Hotel New York. We have noted your suggestion and thank you for helping us enhance the experience for future guests. We look forward to welcoming you back soon.

6/10 一般

Tiffany

家人同遊
不滿:住宿狀況
Elevator is under construction, had to use the service elevator and pass through the connecting hotel lobby. They state that the elevator’s are undergoing a renovation, very frustrating. No coffee maker in room, I’m guessing that’s because they want you to buy it in the hotel lobby, would prefer not to have to get dressed in the morning and trek downstairs and wait in line for a $7 small coffee. There are plenty of other hotels in the city to choose from, wouldn’t go out of my way to stay there again.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月26日的回應
Tiffany, we understand your recent stay brought forward some inconveniences, such as adjustments in our facilities and the lack of an in-room coffee maker. We always aim to ensure our guests' comfort and convenience during any improvements. Any decision we make, like our beverage arrangements, aims to deliver the best service with our guests in mind. We know New York City offers many hotel choices and we hope you'll give us a chance to surpass your expectations if you return in the future.

10/10 優異

janice

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very happy with the room, the staff were friendly and efficient. Would stay there again
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月24日的回應
Janice, it's wonderful to hear you enjoyed your stay at Park Central Hotel New York. We're delighted to know you appreciated our efficient and friendly team members and the quality of your room. We eagerly look forward to welcoming you back in the future.

4/10 欠佳

Jaquelin

親子同遊, 商務旅客
不滿:整潔度和住宿狀況
Some area of the room new upgrades, mold around the sink definitely not good . Cleaning under the vanity sink not done well . Dust all over the light fixtures. For the money per night definitely not worth the money . Having to wait 5-10 minutes for the elevator another problem
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月22日的回應
Jaquelin, thank you for your valuable feedback. We regret to hear about the cleanliness issues you encountered, along with your dissatisfaction with certain aspects of the room and elevator wait time. We are continuously working to improve guest satisfaction and the concerns raised will be taken into serious consideration by our team. We hope to have the opportunity to offer an enhanced experience during your next visit.

8/10 不錯

Michelle

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is great! Good lobby, close to sooooo many things but the elevator situation is not the best. We have stayed here about 5 or 6 times when in NYC (and obviously like it because we continue to go back) but elevators are hard to come by. Usually they have two up and running and there is a wait going down to the lobby and coming up to your room but this time one was under an update so it took signifcantly longer.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月22日的回應
Michelle, thank you for the review and for being a returning guest at Park Central Hotel New York. We're pleased to hear about your appreciation for our strategic location and inviting lobby. Regarding the elevator situation you've mentioned, we acknowledge such instances might occur especially when one is under maintenance. Our team collaborates closely to minimize any inconveniences during these periods. Your understanding of this matter is appreciated. We look forward to your next visit.

10/10 優異

Sabrina

商務旅客, 多人同遊
讚好:設施服務
This property is very close to all locations a tourist would want to visit. Unfortunately, the area around the property is somewhat in a bit of decline due to closing of businesses. It is good to see that the hotel is refurbishing their elevators, but it did cause some wait and line ups for elevators due to the upgrading. Very friendly and knowledgeable staff. Cleaning staff are super good and we were pleasantly surprised with the booking.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月22日的回應
Sabrina, we appreciate your insightful feedback. It's encouraging to hear that you found Park Central Hotel New York's location convenient for touring the city. We are making changes to continually improve our guest experience, and the elevator renovations are part of that. We apologize for any delays you experienced as a result. It's heartening that our knowledgeable team members and diligent housekeeping made a positive impact on your stay. We hope to have the opportunity to welcome you back in the future to a fully upgraded hotel experience.

10/10 優異

Sandi (Valley City)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日的回應
Sandi, we're thrilled to see that you had a 5-star experience at Park Central Hotel New York. Our team looks forward to welcoming you back for another fantastic stay whenever your travels bring you back to New York. Safe travels until then.

2/10 很差

Aline

家人同遊
讚好:整潔度
不滿:設施服務和住宿狀況
The window was open and it was freezing. The heater broken.. took two calls before someone came to close the window. No coffee in the room. Everything else is unremarkable.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月21日的回應
Aline, we regret to hear about the concerns with the room temperature and lack of coffee supplies. It's unfortunate that your needs required multiple calls. Our team is typically prompt in addressing all requests for assistance. For future visits, please do reach out to us at any time so we can ensure all amenities are up to standard and every aspect of your stay is comfortable. We appreciate your feedback and hope to better serve you next time.

10/10 優異

Le (Pullman)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月21日的回應
Thank you for taking the time to leave this wonderful rating, Le! We hope to see you again soon at Park Central Hotel New York so we can share yet another amazing experience!

8/10 不錯

Kathy (Québec)

讚好:整潔度和職員與服務
Climatisation bruyante et intensité de la fan ne peux etre ajusté. Pas de ventilation dans la salle de bain
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月19日的回應
Kathy, we regret to learn about your experience with the air conditioning system and bathroom ventilation. It's important for us to create a comfortable environment during your stay. Please note, we have a maintenance team available to address such concerns, and we encourage our guests to communicate any issues during their stay so they can be rectified promptly. We hope to have the opportunity to serve you better in the future.

4/10 欠佳

Tammy

商務旅客
不滿:職員與服務、設施服務和住宿狀況
I stayed here for a business meeting a block away. Choose this hotel due to proximity and walkability to said meeting. The elevator was an issue as the service elevator was out so I had to use the stairs up and down 4 flights. If I had not had luggage this might of been doable but with luggage and a laptop case it was challenging. The beds are in need of new mattresses and the room was just ok. I would not want to stay here again and would take extra time to uber to a meeting over being unable to sleep.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月18日的回應
Tammy, thank you for sharing your recent experience. We regret to hear about the inconveniences faced due to the elevator issue and the discomfort from the bedding situation. We understand such instances could impact your overall stay. We wish to reassure you that guest comfort is our priority, and we continually seek to enhance our services and facilities. We truly hope that you would reconsider and provide us with another opportunity to better serve you in the future.

10/10 優異

Kathryn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日的回應
Thank you for this excellent rating, Kathryn!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Park Central Hotel New York! We'd love to host you again someday for yet another unforgettable visit.

10/10 優異

Michelle

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月19日的回應
Michelle, it's wonderful to see your perfect rating for Park Central Hotel New York. We're pleased that you had a positive experience and we're looking forward to your next visit. Safe travels until then!

8/10 不錯

Arlene

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean hotel and quiet. The front desk was very polite and helpful. Our room didn’t come with a microwave or fridge but we were offered if needed. They let us check in early as well! Which was very nice of them and helpful to us for our stay in New York. Everything went smoothly even with checkout. The front desk even texted us making sure we had everything we needed! The only reason I couldn’t give them a 5 star was that one of the elevators wasn’t working so it only left one small elevator available. So we usually had to wait to go up to our room everytime we got back to the hotel. But we would definitely stay here again and recommend this hotel!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月18日的回應
Arlene, it's delightful to know you enjoyed your clean and quiet stay at the Park Central Hotel New York. Our team members are indeed dedicated to ensure all our guests feel at home, and their kindness and professionalism seem to have contributed positively to your experience.We appreciate your understanding regarding the temporary unavailability of one of our elevators. Your patience is highly valued, and we're thrilled this didn't deter you from considering a future stay.Witnessing your willingness to stay with us again and recommend us to others is rewarding. We're looking forward to welcoming you back. Thank you for your kind review.

6/10 一般

Heidy (North Hollywood)

多人同遊
讚好:整潔度
The staff wasn’t that friendly. Our room didn’t have a shower curtain and took us several asks to get it. Rooms are small. Beds not that comfortable. We were able To do early check in and late check out which was great. Close to metro, time square, Central Park and st Patrick’s church. Good area. The elevator is still under construction. The wait wasn’t that bad.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月18日的回應
Heidy, it's regrettable to hear that your experience with us was not up to par. Our commitment is to provide excellent guest services and your feedback about the room and our team members is indeed valuable to us. We appreciate your positive points about the convenience of our location and our flexible check-in and check-out policy. Your comments will be taken into consideration for future improvements. We hope to get another opportunity to serve you, offering a more satisfactory stay.

6/10 一般

Guendalina

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
The position is great, only 2 blocks from Central Park. Underground stations very close too. Rooms are a bit old, some furniture look like a bit unkept. Unfortunately the hotel suffers lack of communication between departments and within the Reception team too, which charged (twice) the wrong card to settle accommodation. There is no minibar in the room (just an empty fridge), no breakfast available, only a coffee/snack shop next to reception. Might as well go to the closest Sturbucks.. There is bar downstairs though which we did not experience.
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月21日的回應
Guendalina, thank you for acknowledging our amazing location near Central Park and transit facilities. We apologize for any inconvenience experienced due to the appearance of the room's furnishings and the confusion at check-out. Note, all our guest rooms go through a rigorous maintenance routine. Concerning our in-room amenities, while we don't currently offer mini-bars, we do provide a refrigerator for personal use. For breakfast, we're exploring ways to offer more robust options, but in the meantime, we encourage our guests to check out the various local cafes nearby. We're sorry to learn you didn't get the chance to enjoy our downstairs bar, as it's a guest favorite. We appreciate your vital observations and hope you'll allow us to serve you better in the future.

10/10 優異

Edmar (Naples)

親子同遊
讚好:整潔度、設施服務和住宿狀況
excelent service
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月18日的回應
Edmar, it's wonderful to hear you had an excellent experience at Park Central Hotel New York! Your compliment means a lot to our team members. We greatly appreciate you choosing us, and we look forward to welcoming you back in the future.

4/10 欠佳

Dianne

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Elevator washout of Service. Waited 10 minutes for an elevator. Our room was hot had to have a window opened. Restaurant was closed on Sunday and Monday. Overpriced. no refrigerator. Checked bag early the handle was broken when we picked them Up. Front desk lady was rude. Doorman was nice!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月17日的回應
Dianne, we apologize for the inconveniences you encountered during your stay, especially related to waiting for the elevator and the room temperature issue. We regret to hear about the circumstance with the restaurant availability and the missing refrigerator. We are also sorry that you had an unfortunate situation with your luggage and we hope that it was addressed promptly. We appreciate your feedback on our team and we will look into your concerns about the reception service that did not meet your expected standards. Despite these, we're glad to know our doorman provided a positive impression. Your feedback is valuable and will help us enhance our guest experience. We hope to get the chance to provide you a better experience in the future.

8/10 不錯

Reginald

讚好:整潔度、職員與服務和設施服務
The room was comfy and quiet and the bed was plush. I found the staff to be friendly and welcoming. That being said, there are well documented short comings that need to be overcome, starting with the elevator. Only one was working and it is incredibly small.They did say we could use a freight elevator. The only other negative was the fixture to turn on the shower. It popped out of place. I would definitely stay here again and overall had a positive experience.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日的回應
Reginald, we're pleased to hear that you found your stay at the Park Central Hotel New York comfortable and our team welcoming. However, it's regrettable that you faced certain inconveniences. We are always looking to improve and feedback regarding elevator efficiency and bathroom fixtures is taken into consideration. We eagerly await your return and look forward to providing another positive experience.

2/10 很差

Tao

不滿:整潔度、職員與服務和住宿狀況
hidden charge of hotel fee
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月17日的回應
Tao, we appreciate your feedback. We strive for transparency in all dealings with our guests. All charges, including the hotel fee, are disclosed at the time of reservation on our booking pages. We value your business and hope you'll give us another chance to serve you.