2 indoor pools, 2 outdoor pools
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Reviews of The Residence at Vila Porto Mare

4 out of 5
The Residence at Vila Porto Mare
Rua de Leichlingen 7, Funchal

Reviews

9.6

Exceptional

Rating 10 - Excellent. 140 out of 186 reviews" "
Rating 8 - Good. 41 out of 186 reviews" "
Rating 6 - Okay. 3 out of 186 reviews" "
Rating 4 - Poor. 2 out of 186 reviews" "
Rating 2 - Terrible. 0 out of 186 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lícia Ferreira - Guest Relations on 10 Apr 2024
Dear Juliet,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Lícia Ferreira - Guest Relations on 5 Apr 2024
Dear Keith,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculately kept residence in a very good area with excellent transport links into Funchal centre. Very friendly and helpful staff and the rooms are very comfortable, spacious and have great views. The buffet breakfast was plentiful and delicious and the waiting staff were helpful and pleasant and the main pool and pool areas were spacious with plenty of sun beds available. Very enjoyable stay and we would love to return one day in the near future.
Stayed 8 nights in Sep 2023
Response from Lícia Ferreira - Guest Relations on 4 Oct 2023
Dear Steven,We would like to thank you for your kind words, and we are very glad that you have enjoyed our facilities and all our services.Thank you for choosing The Residence Hotel and we hope to have the privilege of welcoming you again soon.Best Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Sharon

Stayed 7 nights in Sep 2023
Response from Lícia Ferreira - Guest Relations on 27 Oct 2023
Dear Sharon,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with toddler and the property is vast and has lots of things to do to keep them entertained. Good for families and close to the seafront.
Stayed 8 nights in Aug 2023
Response from Lícia Ferreira - Guest Relations on 15 Sept 2023
Dear Daniel,Customer satisfaction is a PortoBay Group prime concern, and your feedback is a great value for future guests as well.Thank you for choosing The Vila Porto Mare Complex and we hope to have the privilege of welcoming you and your family soon. Until there, we wish you all the best!Kind regards,Lícia FerreiraGuest Relations

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
The hotel and pool areas were exceptional. The breakfast offered a wide choice and the seating areas were delightful. The staff were We were upgraded to an apartment for our stay and although the accommodation was spacious and comfortable, the room was dark and the balcony was opposite a road which could be noisy at times. Having said that, I would still recommend this hotel as a great place to stay but in our experience the accommodation upgrade was at the expense of the location of the room.
Stayed 5 nights in Aug 2023
Response from Lícia Ferreira - Guest Relations on 31 Aug 2023
Dear Julie,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations

8/10 Good

David Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great and can’t fault the staff, polite friendly and helpful. I did loose a day though because of a late easyJet flight also booked through Expedia. Alas it’s easier to talk to a brick wall than Expedia about this, not even sure they are real people might as well be BOTs, so next time will book direct with hotel and airlines.
Stayed 7 nights in Jul 2023
Response from Lícia Ferreira - Guest Relations on 1 Aug 2023
Dear David Charles,Thank you so much for your review and classification! We hope to have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful hotel in a beautiful location.
Stayed 7 nights in Jun 2023
Response from Lícia Ferreira - Guest Relations on 1 Aug 2023
Dear Stuart,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to The Residence Hotel.With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Michael David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Lícia Ferreira - Guest Relations on 22 Jun 2023
Dear Michael David,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, beautiful hotel, lovely gardens and facilities. Room was well equipped with everything we could need including spare towels for pool/spa. Staff very friendly and helpful. We had a room facing the road which was noisy but it was changed with no fuss to quiet inward facing. Fantastic choice and quality of breakfast. Half hour walk into Funchal which we preferred to irregular bus service. Large supermarket close by if needed.
Stayed 4 nights in Apr 2023
Response from Lícia Ferreira - Guest Relations on 4 May 2023
Dear Janet,We are delighted in reading your comments! Thank you for this review and for recommending us on Expedia!We pride ourselves of serving our guests to the fullest by providing an attentive and authentic service to our guests and always make them feel at home. In this way, we are very happy to know that you have enjoyed everything and that we have met your expectations!Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing the Residence Hotel and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island. Until there, we wish you all the best!Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Martha

Stayed 1 night in Apr 2023
Response from Lícia Ferreira - Guest Relations on 19 Apr 2023
Dear Martha,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation and very helpful and friendly staff
Response from Lícia Ferreira - Guest Relations on 9 Jan 2023
Dear James,Thank you so much for your review and classification! We are sure that we will soon have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great amenities, very good location, with access to central Funchal on your doorstep. Could not recommend enough. Thank you
Response from Lícia Ferreira - Guest Relations on 9 Jan 2023
Dear Jasmin,We would like to thank you for recommending our hotel. Obrigada! It is lovely to read that you had a pleasant experience with us and have enjoyed all the facilities our Complex has to offer.We hope that we will be able to welcome you back in the near future. Best regards,Lícia FerreiraGuest Relations

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, quiet, and clean with excellent staff. However, a bit remote from the centre of town, particularly now that they have ceased their in-house shuttle service.
Response from Lícia Ferreira - Guest Relations on 2 Jan 2023
Dear Brian,We would like to thank you for your comments and for your visit. It is wonderful to hear how our teams’ daily dedication and efforts to serve our guests made such a good impression in your stay.Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service and to make you feel at home!Thank you for choosing The Residence Hotel and we hope to have the privilege of welcoming you again soon!With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Kelly Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great stay at The Residence. The breakfast buffet was vast and delicious. The property is beautiful to walk around. Although you cannot access the ocean from the property, the views are amazing and you can easily access the water nearby. Lots of beautiful walking areas nearby as well as restaurants. The hotel pools were lovely as were the restaurants and free entertainment. The staff was helpful and the facility was immaculate. Our room had a beautiful room, was clean and comfortable amd had amazing water pressure. We would definitely return.
Stayed 6 nights in Nov 2022
Response from Lícia Ferreira - Guest Relations on 2 Dec 2022
Dear Kelly Ann,We would like to thank you for your lovely comments and for choosing The Residence Hotel for your stay in Funchal.Nothing makes us happier than meeting the expectations of our dear guests!We are very pleased with your compliments about the facilities, and services from our hotel resort. We are also very happy that our beautiful and unique garden as well as the sea views, were a highlight during your stay. They are definitely a plus for our guests’ holidays, promoting an even more relaxing and peaceful atmosphere.Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service.We hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Until then, we wish you all the best!Kind Regards,Lícia FerreiraGuest Relations

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2022
Response from Lícia Ferreira - Guest Relations on 25 Nov 2022
Dear Richard,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

8/10 Good

Ben

Stayed 5 nights in Oct 2022
Response from Lícia Ferreira - Guest Relations on 15 Nov 2022
Dear Ben,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Lícia Ferreira - Guest Relations on 10 May 2024
Dear Elizabeth,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

genalin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, especially with the room upgrade. The view from the hotel was breathtaking. The hotel is central to everything.
Stayed 2 nights in Sep 2022
Response from Lícia Ferreira - Guest Relations on 3 Oct 2022
Dear Genalin,It is great to receive your feedback and see how the work we do here has a positive impact in our guests’ experiences.Customer satisfaction is a PortoBay Group prime concern and your feedback is very valuable for future guests as well.We would love to receive you again soon!Best regards, Lícia FerreiraGuest Relations

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was simply beautiful and convenient to most restaurants and shops
Stayed 4 nights in Sep 2022
Response from Lícia Ferreira - Guest Relations on 3 Oct 2022
Dear Joyce,We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to The Residence Hotel.With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our return to Madeira was well worth the wait.
It was excellent. The location, staff friendliness and efficiency was of the higher order. The buffet breakfast and dinner was fantastic the like of which we have not seen before.
Stayed 7 nights in Jul 2022
Response from Lícia Ferreira - Guest Relations on 28 Jul 2022
Dear R A, We would like to thank you for your lovely comments and for rating The Residence Hotel. We are glad to know that you had a wonderful stay with us on our beautiful Madeira Island. We appreciate your kind words and hope to have the privilege of welcoming you again soon. With our best wishes, Lícia Ferreira Guest Relations

8/10 Good

Gala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but in our room was very loud at night. We prefer to go to sleep not late to wake up before sunrise. It was impossible to sleep before midnight. I believe there should be a choice of rooms in terms of noise level preferably at arrival. Otherwise it was great.
Stayed 4 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 4 Jul 2022
Dear Gala, We would like to thank you for your comments and for rating The Residence Hotel. We are glad to know that we have met your expectations! We appreciate your kind words and feedback and we do hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! With our best wishes, Lícia Ferreira Guest Relations

10/10 Excellent

Juliette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This is our third stay at Porto Mare, and its just as good as we remember. Spacious and clean rooms, lovely breakfast buffet, great facilities for adults and kids. Our two year old especially loves the pools and playground.
Stayed 2 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 29 Jun 2022
Dear Juliette, We would like to thank you for your lovely comments and for choosing The Residence Hotel for your stay in Funchal for the third time. We are glad to know that we are still your first choice. Obrigada! We are very pleased with your compliments about the facilities from our hotel complex, comfort of the room, breakfast, services and to know that we have met your expectations. We are delighted in reading that your two-year-old baby leaped with joy in the pools and in the playground! We are pleased that your words of gratitude and recognition are an outcome of the effort, dedication and kindness that all our teams put in serving our guests. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service. Please accept our best regards and all the best wishes to the whole family. See you soon! Lícia Ferreira Guest Relations

10/10 Excellent

WLADYSLAW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the pools, breakfast and the buffet diner with folklore performance. Easy access to Funchal by public bus.The apartment was spacious and had big balcony. There was nothing which we didn't like. Excellent place to stay.
Stayed 10 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 27 Jun 2022
Dear WLADYSLAW, We would like to thank you for your lovely comments and for choosing The Residence Hotel for your stay in Funchal. It is with great pleasure that we read your review that says a lot about our hotel and our team. Thank you! Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service. We look forward to welcoming you back to our beautiful Madeira Island. Until there, we wish you all the best! Best Regards Lícia Ferreira Guest Relations

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Resort.
Stunning interior with magnificent gardens and pool area. Staff all very professional and friendly. Great choice for breakfast and change of theme if you want to eat in the evening. Happy hour a bonus and entertainment in the bar was really good. Great location - a gentle walk (no hills) into town in about 30/40 minutes plus bus stop located just outside the main entrance with regular service.
Stayed 6 nights in Mar 2022
Response from Lícia Ferreira - Guest Relations on 29 Apr 2022
Dear Iain, We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to The Residence Hotel. With our best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
The Residence is excellent in every way. We’ve visited VIla PortoMare for 16 years and cannot fault it
Stayed 2 nights in Nov 2021
Response from Lícia Ferreira - Guest Relations on 27 Jan 2022
Dear Pam, It has been adorable and really our pleasure to welcome you over these 16 years. Thank you very much for your vote of confidence, the loyalty and affection that you have towards the PortoBay Group and its’ staff. Obrigada! Thank you for recommending us on the Expedia Group! We are sure that we will have soon the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family! With our best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely complex of 3 hotels, kept to a high standard and serviced by friendly helpful staff.
Stayed 7 nights in Nov 2021
Response from Lícia Ferreira - Guest Relations on 15 Nov 2021
Dear Julian, Thank you for sharing your experience at the Residence Hotel. We are really pleased by your review and classification. They attest our attention to detail and commitment of providing quality and consistent service to our guests. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. We hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Best Regards, Lícia Ferreira Guest Relations

10/10 Excellent

STEVE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional and made our 55th wedding anniversary with their kindness putting not one but two bottles of champagne in our room together with chocolates and flowers.
Stayed 3 nights in Oct 2021
Response from Lícia Ferreira - Guest Relations on 25 Oct 2021
Dear Steve, Thank you for taking the time to write this review and for choosing The Residence Hotel for your stay in Funchal! We also thank you for choosing our hotel to celebrate your 55th wedding anniversary. It is wonderful to know that you felt cherished by our professional, helpful and friendly staff. Your feedback will inspire all of us to continue to strive towards the outstanding customer service. We hope to have the privilege of welcoming you again to our beautiful Madeira Island! Until then, we wish you all the best! Kind Regards, Lícia Ferreira Guest Relations

4/10 Poor

A

Liked: Cleanliness
Disliked: Staff & service
Stayed 14 nights in Aug 2021
Response from Lícia Ferreira - Guest Relations on 13 Sept 2021
Dear Guest, Thank you for rating our hotel. Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel, stayed in a 1 bedroom apartment for a family of 3 and the room size was excellent. The food in the hotel was excellent and the pools were great with loads of space.
Stayed 7 nights in Aug 2021
Response from ACaldeira on 31 Aug 2021
Dear Guest, thank you for your review, we are glad that you enjoyed your stay and hope to see you again soon. best regards

10/10 Excellent

Edwin James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PortoBay
Enjoyed it so much that are already thinking about returning
Stayed 4 nights in Mar 2020
Response from Alex Esnarriaga on 17 Mar 2020
Dear Guest, We thank you for your kind review and look forward to welcoming you back. With best regards,

10/10 Excellent

John, Torquay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times before and cannot fault the service and amenities.
Stayed 2 nights in Feb 2020
Response from Alex Esnarriaga on 18 Feb 2020
Dear Guest, Thank you for your choice and for sharing your PortoBay experience with us. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was well maintained, managed and very clean, the management have trained the staff very well. Staff were friendly and efficient, we really enjiyed our stay.
Stayed 7 nights in Dec 2019
Response from Alex Esnarriaga on 13 Dec 2019
Dear Guest, Thank you very much for your kind review. We look forward to welcoming you back. With best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It is a very good hotel. It is actually a resort. Huge premises. Old fashioned in the way that they do not save on space - huge meeting rooms, huge reception, etc. But it also means that corridors are endless and the way to your room can be tiring. The access to the ocean water is not for elderly people though a small beach is very close. Pools are good. The ocean view is practically closed by the park between the hotel and the ocean. Take into consideration that the ocean is to the south, so if you ask for the ocean view the sun comes to your balcony rather early. I thought it was anyway better than the street view though the street is very quite. Buffet breakfast is very good. Only once we went to the buffet dinner but that we did not particularly enjoy. A supermarket in the south-east corner is very good. Hourly shuttle service to downtown is very convenient. On the whole we had great time.
Stayed 13 nights in Sep 2019
Response from Alex Esnarriaga on 22 Oct 2019
Dear Guest, We truly appreciate the wonderful review posted following your recent stay with us. On behalf of everybody here, thank you for your kind comments which I have shared with the entire team here. I was pleased to read how much you enjoyed all aspects of your stay with us. We always want to ensure our guests experience the highest levels of service to make them feel welcome. Thank you for choosing us, we all look forward to welcoming you back! With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel/resort was gorgeous! The facilities were always pristine and the amenities were plentiful. The staff were all very kind and helpful!
Stayed 3 nights in Sep 2019
Response from Alex Esnarriaga on 2 Oct 2019
Dear Guest, Thank you very much for your kind feedback! We look forward to seeing you again in the future. With best regards,

10/10 Excellent

Cheryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Funchal
4 days to get to know the island - always nice to teturn to hotel in evening and relax. The room was very comfortable and the happy hours were super. Great drinks.
Stayed 4 nights in Sep 2019
Response from Alex Esnarriaga on 2 Oct 2019
Dear Guest, Thank you so much for taking the time to write a review about your stay with us. We are so pleased to hear that you enjoyed your experience, and cannot wait to welcome you back in the near future. With best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Alex Esnarriaga on 29 Jul 2019
Dear Guest, Thank you for you review! Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning gardens and pool areas. Studio was well equipped and spacious enough for two people.
Stayed 7 nights in Jul 2019
Response from Alex Esnarriaga on 23 Jul 2019
Dear Guest, Thank you for choosing Vila Porto Mare and for sharing your experience with us. With best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Alex Esnarriaga on 24 May 2019
Thank you for your review.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great facilities, including a really well equipped gym and a good choice of pools. The buffet breakfasts had a wide selection of hot food, as well as continental food, including cheese, meats and salads. We were upgraded on arrival to a very spacious and well equipped 2 bed apartment which had comfortable beds. The happy hour at one of the hotel bars is excellent value. Well worth the stay and would happily return.
Stayed 5 nights in May 2019
Response from Alex Esnarriaga on 24 May 2019
Dear Guest, Thank you for your review and comments. It was a great pleasure to welcome you to Vila PortoMare. We are glad to hear that you have enjoyed your stay at our hotel. We hope to see you again in Madeira Island. With best regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic aparthotel - would definitely stay again
My Husband and I stayed at The Residence in February 2019. The apartment was spacious and immaculately clean. The bed was very comfortable and we loved sitting out on the balcony during the evenings. The hotel grounds are beautiful. It is lovely being in Funchal but not staying right in the centre. The walk into central Funchal is easy and takes around 30 minutes. The surrounding area in Porto Mare is beautiful - there is a lovely walk along the coast and there are plenty of good restaurants and bars nearby. You are spoilt for choice. There is also a supermarket very close by the aparthotel so that was very convenient for having self-catering facilities. Breakfast was very good - lots of choice. We would definitely stay at The Residence again when returning to Madeira in the future.
Stayed 3 nights in Feb 2019
Response from Alex Esnarriaga on 29 Apr 2019
Dear Guest, Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Alex Esnarriaga on 29 Apr 2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at The Residence on a previous visit to Madeira. This time it was in one of the Pool view rooms rather than a garden apartment. The ambience is just as good as it ever was but this time the tranquillity was disturbed by noisy neighbours and doors slamming.
Stayed 7 nights in Feb 2019
Response from Alex Esnarriaga on 20 Feb 2019
Dear guest, Thank you for your feedback and we hope to welcome you back again. With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Brilliant break away. Lovely place with great facilities
Stayed 7 nights in Oct 2018
Response from ACaldeira on 8 Feb 2019
Thank you very much.

10/10 Excellent

Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd visit in 12 months,there will be many more.Residence ticks all the boxes for high standards,staff,location etc.
Stayed 4 nights in Oct 2018
Response from ACaldeira on 31 Oct 2018
Dear Guest, thank you very much! see you soon

10/10 Excellent

Judi, East Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely garden setting with view over the bay
Such a beautiful setting with well manicured extensive gardens. Everything was spotless. What’s not to like with several pools, bars and restaurants to hand. Free transport into the old town, but if R&R rather than exploring is your thing, you wouldn’t need to leave the hotel complex. There is a green ethos of recycling which is good, too.
Stayed 7 nights in Oct 2018
Response from ACaldeira on 24 Oct 2018
Dear guest, thank you for your review we are glad that you enjoyed and we hope to see you again soon. best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from ACaldeira on 24 Oct 2018
thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel, well run and maintained; the gardens are wonderful.
Stayed 12 nights in Aug 2018
Response from ACaldeira on 12 Sept 2018
Dear guest, thank you very much! we hope to see you again soon.

10/10 Excellent

Michelle, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing! The hotel property is immaculate, with great views and very close access to the water. Staff was very professional. Breakfast was wonderful. I can't wait to stay here again. Highly recommend!
Stayed 3 nights in Jul 2018
Response from ACaldeira on 2 Aug 2018
Dear Guest, thank you for you review we are glad that you enjoyed your stay and hope to see you soon best regards