Surabaya House of Sampoerna Hotels

"Staff was helpful and room service was very quick."

"The staff are exceptionally well trained, very hospitable and made us felt really welcomed"

"The hotel is in a brilliant location, right on Tunjungan Street and surrounded by shops and cafés. The staff were very helpful and welcoming, and the room was spacious and comfortable. The Sky Bar is also a nice spot to relax and enjoy the atmosphere. Overall, I had a very pleasant stay and really enjoyed my time here."

"Great location"

"Clean and great place to stay. Staff is very helpful. Breakfast is delicious. Pool is nice"

"Breakfast was weak, not much options. The bath towels was worned and old."

"L9 of the BG Junction Mall. Great service from the staff. Relatively comfortable room with the exception of the lingering smell of cigarettes. Good a/c and wifi. Many food choices inside the mall. "

"Everything about this hotel was great. I had no issues with anything. Definitely recommend this hotel."

"Check in was slow because the rooms were not ready (although we arrived way past 2.00 pm) and we were only given an extra bed on the 2nd day. The rest were ok - breakfast aplenty and kitchen staff were very helpful. Perfect location (public transport just across the hotel). Will stay again for sure."

"Staff was very helpful and friendly. Assisted me in many different ways."

"Perfect"

"Location near port of Tanjung Perak. Nice staff and room's always clean."

"It"s an old hotel, but the bed is very comfortable"

"Comfy bed"

"Todo correcto"

"Averything was good but no hot water jug in the room"

"Manglende toiletpapir, sengen var redt op men sengetøjet var ikke skiftet. Bruseren fungerede slet ikke, sorte hår ved håndvasken og værelset var generelt snusket og urent."