The lady at the counter was very rude to us. I'm a Hilton Honors member so I should get early check in for free but even though I called in the morning and was told the room will be ready around 1-1:30pm, when we showed up at 2:30pm, she said that we need to wait. Also, I left my son's belt in the closet in the room. After calling the hotel multiple times and talking to the manager, he finally called me after 2 days to tell me they didn't have it.
NIKNAZ S.
2025 年 6 月入住 1 晚
4/10
I sent an email to the manager on June 22nd. I haven’t received a response yet. We checked in on Wednesday with no problems. On Friday evening - we returned to the hotel around 5:30 and our door was left open. The cleaning crew cleaned our room and turned the knob for the deadbolt to prevent the door from closing. The room was left open with all of our personal belongings in the room. We had a 6:30 dinner reservation. So I didn’t have time to address it before we left again. However, when we returned around 10:45 pm, I did inform the guy at the front desk. His response was “so you are in 121” and he snickered. While I was explaining to him what happened, my husband tried to go to our room, and the key was no longer active. After standing at the front desk explaining and the attendant researching for about 15 minutes, he said we were not assigned to 121. We had been in 121 since Wednesday at this point. I had even visited the front desk Friday morning to extend the reservation one day - from Saturday to Sunday checkout. i had to show the attendant my Expedia reservation and Hilton confirmation email for the second reservation. He said he had to double check to ensure that our belongings were not removed from the room. He gave us another key and walked with us to the room to see if our belongings had been removed. He said it would take him a little while to figure out what happened and how to fix it. Not sure if your belongings are secure at this hotel!
Dannakia
2025 年 6 月入住 3 晚
10/10
Definitely a 8 out of 10
Rainah
2025 年 6 月入住 2 晚
8/10
Geny
2025 年 6 月入住 1 晚
10/10
Todo excelente
Ivonne
2025 年 6 月入住 1 晚
10/10
Greg
2025 年 6 月入住 2 晚
8/10
the hotel is pretty good all around, the only thing is the pool and pool area are very very small
Yaomara
2025 年 5 月入住 2 晚
8/10
We always stay at a Home2Suites for the larger rooms and mini kitchen. The Westchase was in a quiet location. Breakfast could have been a little better as there some items that were not available every day; juice wasn’t working a couple of mornings, no bagels or muffins during most of our stay. I’m not sure if I need to request a non-smoking floor but the smell of cigarette and marijuana smoke was very strong in the hallways. Thankfully our room had no odor. Overall a good stay. However, we’ve had better stays at other Home2Suites.
Gina
2025 年 6 月入住 3 晚
10/10
Always a great stay at Home2Suites. Best option for anyone looking for a family focus hotel and amenities.
Randy
2025 年 6 月入住 2 晚
10/10
The room has a variety options for counter space, tables, and every accommodation for a family. We appreciate it.
Tuyet-Hoa
2025 年 6 月入住 1 晚
10/10
Harry
2025 年 5 月入住 2 晚
10/10
Alexandria
2025 年 5 月入住 1 晚
10/10
We had a great time. There were no problems. The front desk, Michael, was awesome and helpful. He made everything easy and hassle-free.
Kimberly
2025 年 6 月入住 2 晚
8/10
Everything was great except for pillars need to upgraded.
ROBERT
2025 年 6 月入住 1 晚
8/10
Good location. Proximity to Conulate
Arnold
2025 年 5 月入住 1 晚
8/10
Property
Kimberly
2025 年 5 月入住 1 晚
6/10
Das Hotel ist für eine Nacht ok. Zimmer sehr hellhörig.
Weiter empfehlen würde ich es nicht.
Birgit
2025 年 5 月入住 2 晚
10/10
Tiffany
2025 年 4 月入住 1 晚
10/10
The room is very clean and nice. The only recommendation i have is the hallway carpet need to be clean. It is a little dirt.
Christina
2025 年 5 月入住 2 晚
10/10
Navez
2025 年 4 月入住 1 晚
10/10
There was only ever one person working the front desk and unfortunately he was not available 75% of the time we needed him. Most of the situations were handled by myself or took quite a while to resolve.
Melvin
2025 年 5 月入住 4 晚
10/10
Like that it is in a nice area and within drivable distance to where you need to be
Latoria
2025 年 5 月入住 1 晚
10/10
The staff was nice and the area was comfortable. There is a nice park next door. Located near a business district.