Mövenpick Asara Resort & Spa Hua Hin 於 2023年7月3日的回應
Thank you very much for choosing Mövenpick Asara Resort & Spa Hua Hin and taking the time to leave your rating and kind comment for us. We are delighted to learn that you had a wonderful stay with us.We do look forward to welcoming you again at Mövenpick Asara Resort & Spa Hua Hin
6/10 一般
Mandy Susanna
家人同遊
2023年3月13日
不滿:設施服務和住宿狀況
The further and everything were very old
Mandy Susanna
於 2023 年 3 月住了 1 晚
Mövenpick Asara Resort & Spa Hua Hin 於 2023年3月15日的回應
Dear Ms.Mandy,Thank you very much for choosing Mövenpick Asara Resort & Spa Hua Hin and taking the time to leave your rating and kind comment for us. We have noted your comment for our improvement in the future. We do hope we might have the opportunity to show we can serve you much better during future visits.We do look forward to welcoming you again at Mövenpick Asara Resort & Spa Hua Hin Best Regards,Mövenpick Asara Resort & Spa Hua Hin
Nice environment and comfortable house, best place for relaxation.
Pat
於 2019 年 11 月住了 3 晚
Guest Experience Team 於 2019年11月20日的回應
Dear Pat,
We are happy to note that overall you had a relaxing and comfortable stay during your recent visit at Mövenpick Asara Resort & Spa Hua Hin.
Thank you for your support and we hope to see you again soon.
With sincere regards,
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
Dear Valued Guest,
Appreciate that you shared your recent experience at the resort through rating score here. We hope to welcome you back again for a longer stay soon.
With sincere regards,
Kwan Kongprueksashati Digital & Social Media Marketing Manager
10/10 優異
真實旅客
2019年9月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 9 月住了 2 晚
Guest Experience Team 於 2019年10月1日的回應
Dear Valued Guest,
Thank you for sharing your feedback with 5 stars rating here. We are delighted to hear that overall you had a great time at Mövenpick Asara Resort & Spa Hua Hin.
We are already awaiting your booking for your next stay with us.
Warm regards,
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
Dear Valued Guest,
Thank you for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your feedback following your stay with us.
Your feedback on the improvement area has been addressed with our team member for immediate action. On a note, we hope to welcome you back for the next birthday celebration :)
Look forward to your return visit soon
With sincere regards,
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
8/10 不錯
真實旅客
2019年9月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 9 月住了 2 晚
10/10 優異
真實旅客
2019年9月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 8 月住了 2 晚
Guest Experience Team 於 2019年9月12日的回應
Dear Valued Guest,
Appreciate that you shared your recent experience at the resort through rating score here.
We hope to welcome you back again for a longer stay soon.
With sincere regards,
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
8/10 不錯
真實旅客
伴侶同遊
2019年9月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only not good transport for the travel, difficult to find any taxi
真實旅客
於 2019 年 8 月住了 2 晚
Guest Experience Team 於 2019年9月12日的回應
Dear Valued Guest,
Thank you very much for choosing to stay with us during your recent holiday in Hua Hin.
Whenever your next trip brings you to Hua Hin, be sure to visit us again.
With sincere regards,
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
8/10 不錯
真實旅客
家人同遊
2019年8月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
房間寬敞,舒適。
泳池也很棒
真實旅客
於 2019 年 8 月住了 1 晚
Guest Experience Team 於 2019年9月2日的回應
Dear Valued Guest,
Thank you for choosing to stay at Mövenpick Asara Resort & Spa Hua Hin recently. We are pleased to learn that you had a relaxing time at the resort.
We are grateful for your kind patronage and we look forward to welcoming you back again soon.
With sincere regards
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
8/10 不錯
真實旅客
2019年8月29日
讚好:職員與服務、住宿狀況和客房舒適度
Like the villa style room
Like the villa style room with adequate privacy. All the staff there are very friendly, they will stop whatever they are doing and greet you. English standard of staff is average high. One thing negative i want to say is the mattresses are too old...
真實旅客
於 2019 年 8 月住了 5 晚
8/10 不錯
真實旅客
2019年8月26日
真實旅客
於 2019 年 8 月住了 2 晚
Guest Experience Team 於 2019年9月2日的回應
Dear Valued Guest,
Thank you very much for sharing your experience following the recent stay at our resort. We are delighted that you had overall a relaxing holiday.
We hope to welcome you back again very soon.
With sincere regards
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
10/10 優異
真實旅客
伴侶同遊
2019年7月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super close to the beach
Spectacular hotel beach
The room is nice and cozy
Breakfast place is great and the food is good and great varieties
Nice stay
真實旅客
於 2019 年 7 月住了 1 晚
Hotel Guest Experience Team 於 2019年7月23日的回應
Dear Valued guest,
Many thanks for your valuable comments. It's our great pleasure and concern to assure that our guests are really enjoying their stay with us.
We hope to see you soon when you need another great holiday to escape from the daily routine, and we look forward to your many returns.
With sincere regards,
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
10/10 優異
Wai Man
2019年7月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wai Man
於 2019 年 7 月住了 2 晚
Movenpick Asara Resort and Spa Hua Hin 於 2019年7月9日的回應
Dear Sir,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. We look forward to the pleasure of welcoming you back next time.
Warm Regards,
10/10 優異
Cmy (Hong Kong)
親子同遊, 伴侶同遊, 多人同遊
2019年6月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff are very friendly and helpful. Excellent service, food, environment and swimming pools! We love the stay here very much.
Cmy
於 2019 年 6 月住了 4 晚
Movenpick Asara Resort and Spa Hua Hin 於 2019年6月24日的回應
Dear Sir,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.
We look forward to the pleasure of welcoming you back in the future.
Regards,
10/10 優異
真實旅客
2019年6月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 6 月住了 2 晚
Movenpick Asara Resort and Spa Hua Hin 於 2019年6月11日的回應
Dear Sir,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.
We look forward to the pleasure of welcoming you back in the future.
Regards,
10/10 優異
Mandy
2019年5月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
All the staff are nice and friendly. But the hotel location is far from the clock tower, customer need to take the shuttle bus or taxi if they want to explore hua hin
Mandy
於 2019 年 5 月住了 2 晚
Mövenpick Asara Resort and Spa Hua Hin 於 2019年5月29日的回應
Dear Sir,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.
Regards,
Movenpick Asara Resort and Spa Hua Hin 於 2019年6月17日的回應
Dear Sir,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. I apologize for your inconvenience. Your feedback is very important to us.
I hope that you will accept our apology and allow us the opportunity to welcome you back in the future.
Regards,
10/10 優異
Lisa (Macau)
家人同遊, 親子同遊
2019年5月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing resort. We family enjoyed the 3 nights stay with great relaxation.
Lisa
於 2019 年 4 月住了 3 晚
Mövenpick Asara Resort and Spa Hua Hin 於 2019年5月6日的回應
Dear Sir,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.
We look forward to the pleasure of welcoming you back in the near future.
Warm Regards,
8/10 不錯
真實旅客
2019年4月29日
真實旅客
於 2019 年 4 月住了 4 晚
Movenpick Asara Resort and Spa Hua Hin 於 2019年5月2日的回應
Dear Sir/Madam,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.
We look forward to the pleasure of welcoming you back in the near future.
Warm Regards,
Movenpick Asara Resort and Spa Hua Hin 於 2019年5月2日的回應
Dear Sir,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.
We look forward to the pleasure of welcoming you back in the near future.
Regards,
Mövenpick Asara Resort and Spa Hua Hin 於 2019年5月6日的回應
Dear Sir,
Thank you very much for taking the time to share the experience following your recent stay. Your feedback is very important to us. Please rest assured that we are taking action on this issue to prevent future occurrence.
I hope that you will accept our apology and allow us the opportunity to welcome you back in the near future.
Regards,
8/10 不錯
kwok wai (hong kong)
2019年3月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room clean and tidy Balcony with nice pool view, big enough for 2-3 person
Breakfast less choice
Staff are helpful and polite
Good Location
kwok wai
於 2019 年 3 月住了 4 晚
Movenpick Asara Resort and Spa Hua Hin 於 2019年3月22日的回應
Dear Sir/Madam,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. We look forward to the pleasure of welcoming you back to Movenpick Asara Resort & Spa Hua Hin once again in the future.
Regards,
10/10 優異
真實旅客
2019年2月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good memory
good memory
真實旅客
於 2019 年 2 月住了 2 晚
Movenpick Asara Resort and Spa Hua Hin 於 2019年2月20日的回應
Dear Sir/Madam,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. We look forward to the pleasure of welcoming you back to Movenpick Asara Resort & Spa Hua Hin once again in the future.
Warm Regards,
8/10 不錯
PC (TW)
家人同遊
2019年2月9日
讚好:整潔度和住宿狀況
人員不足,room dining needs improvement (long wait to serve and over cooked pizza)
PC
於 2019 年 2 月住了 2 晚
Mövenpick Asara Resort & Spa Hua Hin 於 2019年2月15日的回應
Dear PC,
We appreciate the time you have taken to post your review here and are very sorry to learn of your disappointment during your stay with the family recently.
All the comments have been noted and will be used towards improving and enhancing the consistency of the services in those areas highlighted.
We look forward to having the opportunity to welcome you back again soon.
With sincere regards,
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
6/10 一般
Man
2019年2月7日
讚好:整潔度、住宿狀況和客房舒適度
Everything are good. But, Please train up the staff be faster for food order.
Man
於 2019 年 2 月住了 2 晚
Movenpick Asara Resort and Spa Hua Hin 於 2019年2月8日的回應
Dear Sir/Madam, Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Moreover, I'm apologized for any inconvenience. We look forward to the pleasure of welcoming you back to Movenpick Asara Resort & Spa Hua Hin once again in the future. Warm Regards,
Movenpick Asara Resort and Spa Hua Hin 於 2018年12月24日的回應
Dear Sir/Madam,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. I do apologize for any inconvenience caused. We hope to have the pleasure of welcoming you back in the near future.
Regards,
8/10 不錯
Sharmaine
2018年12月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Our 2-bedroom pool villa was simply awesome! The rooms were clean and comfortable, with friendly staff and a nice breakfast.
Sharmaine
於 2018 年 12 月住了 3 晚
Movenpick Asara Resort and Spa Hua Hin 於 2018年12月21日的回應
Dear Sharmaine,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. We look forward to the pleasure of welcoming you back to Movenpick Asara Resort & Spa Hua Hin once again in the future.
Regards,
10/10 優異
Hiu hung
2018年12月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hiu hung
於 2018 年 12 月住了 3 晚
Movenpick Asara Resort and Spa Hua Hin 於 2018年12月12日的回應
Dear Sir/Madam,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. We look forward to the pleasure of welcoming you back to Movenpick Asara Resort & Spa Hua Hin once again in the future.
Regards,
10/10 優異
真實旅客
2018年12月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 11 月住了 1 晚
Mövenpick Asara Resort & Spa Hua Hin 於 2018年12月7日的回應
Dear valued guest,
It was a pleasure to have you with us during your recent holiday at Mövenpick Asara Resort & Spa Hua Hin.
Thank you very much for your support and we look forward to welcoming you on your return visit to Hua Hin again very soon.
Sincere regards,
Kwan Kongprueksashati
Digital & Social Media Marketing Manager
10/10 優異
baby (hong kong)
2018年11月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel,but too many insect,swimming pool very nice
baby
於 2018 年 11 月住了 2 晚
Movenpick Asara Resort and Spa Hua Hin 於 2018年11月13日的回應
Dear Sir/Madam,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.
I do apologize for any inconvenience caused. We hope to have the pleasure of welcoming you back in the near future.
Regards,
8/10 不錯
Hoi Lam
2018年10月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hoi Lam
於 2018 年 9 月住了 3 晚
Movenpick Asara Resort and Spa Hua Hin 於 2018年10月3日的回應
Dear Sir/Madam,
Thank you very much for taking the time to share the experience following your recent stay.
We look forward to the pleasure of welcoming you back in the near future.
Regards,
Movenpick Asara Resort and Spa Hua Hin 於 2018年10月1日的回應
Dear Sir/Madam,
Thank you very much for taking the time to share the experience following your recent stay. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.
We look forward to the pleasure of welcoming you back in the near future.
Regards,
8/10 不錯
真實旅客
2017年9月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2017 年 9 月住了 2 晚
10/10 優異
真實旅客
2017年9月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2017 年 9 月住了 2 晚
8/10 不錯
真實旅客
2017年8月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
relax and comfort
Nice hotel with helpful staff. Spacious room, nice pool and love the breakfast as well. Also a surprise birthday cake in my friend's birthday. Highly recommend.