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“except language problem, all was OK”

“Overall property great, staff on arrival for breakfast at door not very helpful with the broken coffee machine and my cup of coffee I tried making. By doing half her job caused an ateration with another customer over who's coffee was ready on the machine”

“早餐提供多樣選擇，住宿地點方便，周邊商店及餐廳多樣選擇”

“Very clean room, excellent helpful owner who picked us up from bus station, close to ancient town.”

“The hotel staff were very friendly and helpful, and their service was very generous; they were always trying to assist and were excellent guides on our tours. I should clarify that the breakfast is very basic, I completely understand that, but Robbie and her husband deserve top marks for their excellent service.”

“It’s really close to the high-speed railway station, so I didn’t need to rush for my train. The shared lounge is a nice spot to sit and rest. My room was clean and the staff were welcoming.”

“Clean hotel with super helpful and friendly staff. Close to Tianmen Mountain.”

“The place need renovation”

“This was a great property, clean and the staff were very helpful, giving tips on where to go and arranging tickets and a car to take us to the train station. The place was clean and well maintained. It was on the river and easy to get to and from the old town. Really a great place overall.”

“Stunning Grand Hotel quality for a fraction of 5Star price. Just NOT to look for it on DiDi by name, only by address: Avatar Valley Grand Hotel is actually “ Zhangjiajie Country Garden Phoenix Hotel” We had luck with a friendly DiDi driver that helped us and called their local number to verify location. Breakfast buffet room looks like an Opera House. Swimming Pools are huge. Not crowded at all for the 1400 rooms available. Late August, maybe seeemed maybe 10% occupied. Amazingly helpful Staff……

“If I could give this place 6/5 stars, I would. The staff were SO helpful and they provided complimentary shuttle service to the train station, and to tianmen mountain.”

“乾淨美食設施比較舊”

“The location could not be better for visiting Tianmen Mountain. I found the room quiet enough, but the street outside gets busy in the evening.”

“首先酒店地理位置在张家界西站和国家森林公园中间位置，身处别墅群，非常清净，山景很好！其次服务员很热情，态度很好，看我们一家四口给我们升级了家庭房，还赠送了一份早餐，这服务没的说，房间里面很宽敞整洁，装修也蛮高端！很好，非常值得推荐！”

“Muy buen hotel, habitaciones muy acojedoras. excelente staff”