Borden Huber’s Orchard Hotels

"Break"

"Friendly staff"

"Breakfast is not a free ! But they have a variety in the menu,! Free parking & big ! Rooms pretty clean! "

"Very nice , clean hotel "

"Everything was great besides the noise. All sounds are heard through the walls. There were people walking/running loudly above us until 11 pm. The front desk asked if it was our kids but we had literally just checked into our room. I’m assuming the loud room wasn’t talked to. "

"We've stayed in this hotel several times because of how convenient it is to downtown activities. This most recent time was to visit The Palace Theatre. The hotel is nice, but the rooms need updating. The last few beds that we had were pretty bad. The room was a bit shabby, but the beds definitely need to be replaced if nothing else. The rooftop restaurant has very good food, but the hours are inconsistent and they are clearly understaffed. "

"Only complaint is when i booked it said free parking. Then saw a $40 charge for parking on my checkout receipt "

"Clean room, friendly staff, sucks you have to pay for parking but was still a nice hotel and quiet which I can appreciate. "

"Throughout the weekend, I repeatedly reported excessive noise from the guest above me, including constant stomping between 9:00 PM and 6:00 AM. I work night shift, so this made it extremely difficult to rest. Each time I called the front desk, I was told the issue would be addressed, but nothing was ever done. After working a 15-hour shift, I was then woken up and informed that I did not have a reservation extension in the system. This lack of communication among staff is unacceptable and added unnecessary stress to an already exhausting situation. I specifically chose to stay at this location because I have had positive experiences with Candlewood Suites in the past, especially given my kidney condition and need for proper rest. Unfortunately, this stay has been the complete opposite. It feels like if it’s not one issue, it’s another, and the only response I receive is repeated apologies with no resolution. At this point, I am requesting that an area manager contact me directly to address these concerns and provide a proper resolution."