2/10 Terrible
Fuad A.
1 Jun 2022
Liked: Location
Disliked: Cleanliness, communication
Contaminated infected property with horrible management
We have never visited smith mountain before and we’re looking forward to a nice and relaxing get away. The price was high with a lot of requests from the management company but we took the chance because of the photos posted.
The outdoor furniture was covered in pollen, spider webs, and dirt and looked like it hasn’t been cleaned in months. We could not sit on or use any outdoor tables or chairs which was unfortunate as we wanted to bbq and enjoy the beautiful view. The furniture inside was beat up and ripped in certain spots. We used the hot tub for a short time (1 hour one night) only to come home with a skin erupted infection all over only to be diagnosed by two doctors as pseudomonas (specifically comes from Infected hot tubs) and had to be prescribed medication to treat it.
When we contacted management about this they were extremely argumentative and not believing of us even after we submitted proof of the breakout on the body. They were not accommodating and did absolutely nothing to help the situation. We were the first renters and obviously the first reviewers. We are extremely dissapointed in this stay and management company was awful. If you are considering booking this home I would HIGHLY recommend against it and look elsewhere! It was a nightmare.
Fuad A.
Stayed 2 nights in May 2022