室外游泳池,池畔遮阳伞,日光浴躺椅

关于顺化阿泽莱住宅酒店的点评

5 out of 5
顺化阿泽莱住宅酒店
5 Le Loi Street, Vinh Ninh Ward, Hue, Thua Thien-Hue

点评

9.8

绝佳

10 分 - 超赞。192 条好评,共有 224 条点评" "
8 分 - 还可以。24 条好评,共有 224 条点评" "
6 分 - 一般。6 条好评,共有 224 条点评" "
4 分 - 很差。1 条好评,共有 224 条点评" "
2 分 - 糟糕。1 条好评,共有 224 条点评" "

10/10

清洁度

9.8/10

员工和服务

9.6/10

服务设施

9.6/10

住宿条件和设施

9.6/10

环保

点评

10/10 超赞

CHIU TAT MARTIN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 2 晚

10/10 超赞

Yee ling elaine

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice colonial hotel experience
Hardware: the hotel is classic as a colonial style, good condition and spacious. Software: reception and the welcome manager are nice and friendly. They gave us a lot of local visit advices and logistic suggestion, even though we didn’t choose to use their service. It is convenience to take taxi (US$1) to the centre for dinning, by walk is 30 mins.
2017 年 8 月入住 3 晚

10/10 超赞

ALVIN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 4 晚

10/10 超赞

JIA

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The BEST hotel in Hue.The location,the old world charming through out the hotel,the all super friendly staffs,the nice restaurant are unforgettable.There was a technical problem with our room.Although we were upsetted, we fully understand that it wasn't anyone's fault.But Ms.Tran Thi Minh Tam took extra care of us.She's a magician who turned an upsetted beginning into an unforgettable happy ending.She and her team made us regret that our stay was too short.And want to stay at more Azerai hotels.
2024 年 4 月入住 1 晚
Azerai La Residence Team 于 2024年05月4日 的回复
Dear Mr. Jia,Thank you for choosing to stay with us at Azerai La Residence, Hue and for taking the time to note your experience.It’s so wonderful to read the review “the best hotel in hue". How happy we are to see that our restaurant and friendly staffs helped you have an forgettable happy ending.We will pass on your compliments to our team, especially to Ms Tran Thi Minh Tam. We are sure they will be thrilled to hear your kind words.On behalf of the hotel team, once again we wish to thank you for your continuous support in choosing to stay at Azerai La residence, Hue.Sincerely,Azerai La Residence Team

10/10 超赞

Jean-Francois

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Azerai La Residence Team 于 2024年04月29日 的回复
Dear Mr. Jean- Francois,Thank you for taking the time to tell us about your stay at Azerai La Residence Hue.We are very delighted to know that you enjoyed your stay with us . Thank you again for sharing your experience.Sincerely,Azerai La Residence Team

10/10 超赞

Elaine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property in a great location overlooking the Perfume River. If I had one gripe it would be the lack of storage in the bedroom, aside from a small wardrobe with 5 coat hangers, there’s nothing. Aside from that it’s a gorgeous hotel in all aspects with a great pool area. I wouldn’t hesitate to stay again.
2024 年 4 月入住 3 晚
Azerai La Residence Team 于 2024年04月24日 的回复
Dear Ms. Elaine,First of all I would like to take this opportunity to thank you for taking the time to share your experience during your stay with us. We were so happy to read your compliments on our beautiful location, great swimming pool. I will definitely share with the team. Regarding the lack of storage in the bedroom, we will take note your comment for our next repairing.Again, thank you for sharing your feedback and we hope to see you again very soon. Sincerely,Azerai La Residence Team

10/10 超赞

Lori

2024 年 3 月入住 1 晚
Azerai La Residence Team 于 2024年04月24日 的回复
Dear Mr. Lori,Thank you for taking the time to review your recent stay with us. We were pleased to note that you had an enjoyable stay with us. Once again, thank you for your kind review and we are looking forward to welcoming you back in the near future.Best Regards, Azerai La Residence Team

10/10 超赞

Kenneth,Camas,

满意:清洁度、员工和服务、住宿条件和设施
Have no complaints, just completely happy with our stay. Excellent staff.
2024 年 3 月入住 3 晚
Azerai La Residence Team 于 2024年04月8日 的回复
Dear Kenneth,Thank you very much for the nice compliment that you have posted on Trip Advisor recently pertaining to your stay at Azerai La Residence Hue.We are very glad to know that you enjoyed your stay with us.We will pass on your compliments to our team and we are sure they will be thrilled to hear about them.Once again, thank you for your kind review and we are looking forward to welcoming you back in the near future.Sincerely,Azerai La Residence Team

10/10 超赞

Jim,Lafayette

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property and room. Former French Governor’s residence in Vietnam. Breakfast buffet was excellent. Pool looked amazing although we didn’t swim with the cool and cloudy weather.
2024 年 3 月入住 1 晚
RDM 于 2024年03月10日 的回复
Warm greetings from Azerai La Residence, HueDear Mr. Jim,Thank you for your great feedback.We are so happy to read that you had an enjoyable stay at our hotel.Have a nice trip and hope to see you again soon.Sincerely,La Residence Team

10/10 超赞

Alain

Hue is an amazing city not to be by missed in any trip to Vietnam. The Residence Azarai was truly exceptional. Beauty and comfort combined with h the best service we have ever had in any hotel in the world. Everybody was going out of its way to help, assist and make our stay truly exceptional : porganizing amazing tours, scheduling transportation and reserving on great restaurants. Two individuals were particularly helpful : Lam, the Rooms Manager and Moon, the Client service Manger. Nobody gets better than them in the hotel business !! Bravo !
2024 年 2 月入住 4 晚
Azerai La Residence Team 于 2024年02月17日 的回复
Dear Mr. Alain,We would like to thank you so much for sharing your feedback regarding your stay at Azerai La Residence, Hue.We are pleased to read that you enjoyed your fabulous experience with best service in the world.Your nice compliment has been shared to whole team as a great encouragement, especially Ms Tam and Ms Moon.Thank you very much for your great recommendation and we look forward to your next return visit.Sincerely,Azerai La Residence Team

10/10 超赞

Stephanie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The property is beautiful and the staff couldn't be more welcoming. And the breakfast was great!
2024 年 1 月入住 1 晚
Azerai La Residence Team 于 2024年02月14日 的回复
Dear Ms. Stephanie,Thank you for taking the time to tell us about your wonderful experience at Azerai La Residence Hue.We are very happy to read that you enjoyed your stay with welcoming staff and great breakfast.We continuously strive to provide an exceptional experience for all our guests and your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team.Once again, thank you for your stay and we hope to have a chance to welcome you back at Azerai La Residence, hue in the not too distant future!Warm regards,Azerai La Residence Team

10/10 超赞

Danielle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Magnifique emplacement. Très beau jardin. Atmosphère détendue. Près de la Cité impériale.
2024 年 1 月入住 2 晚
Azerai La Residence Team 于 2024年02月6日 的回复
Dear Mr. Danielle,Thank you very much for letting us know your experience at Azerai La Residence, Hue.We are so happy to read that you had a wonderful stay with us with nice location, beautiful garden.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your feedback, and we hope to see you again soon. Sincerely, Aerai La Residence Team

10/10 超赞

kaushik,ardsley

与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is in excellent location- right next to walking strip along the Perfume River. Oue Expedia reservations cane with free upgrade to room to. River view with Balcony. It was great. Staff is super friendly. We were celebrating our 25th wedding anniversary. And they decided the room and surprised my wife with a bouquet of a dozen roses and a cake
2024 年 2 月入住 1 晚
Azerai La Residence Team 于 2024年02月6日 的回复
Dear Mr. Kaushik,Thank you for taking the time to write such a wonderful review about your stay at Azerai La residence, Hue.We are very glad to know that your stay exceeded all your expectations and your wife impressed with our flowers and cake set up for your 25th wedding anniversary.We will certainly pass your compliments to our team as we continually strive to provide an exceptional experience for all our guests, and your comments are definitely a motivation for us.Once again, thank you for your stay and we hope to have a chance to welcome you back at Azerai La Residence, Hue in the not too distant future!Sincerely,Azerai La Residence Team

10/10 超赞

Mia

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Absolutely fabulous hotel
My friend and I had an amazing stay at the Azerai. Everything was perfect. The room was clean and very comfortable. The staff are so helpful and nice. My friend went to the spa and loved it (it’s pricey for Vietnam but he said it was worth it). There is a very nice pool and gym as well. I highly recommend staying at the Azerai!
2024 年 1 月入住 2 晚
Azerai La Residence Team 于 2024年01月11日 的回复
Dear Mia,We sincerely appreciate for taking the time to send us your great review.It's such a wonderful feeling to find that you were happy with the experience at Azerai with "clean, comfortable room"; "helpful and nice staff" as well as "nice pool and gym". Your nice compliment have been shared to the whole team as a great encouragement. Thank you very much again for your beautiful feedback and we eagerly look forward to your next return visit.Best regards,Azerai La Residence Team

10/10 超赞

David

2023 年 12 月入住 2 晚
Azerai La Residence Team 于 2024年01月11日 的回复
Dear Mr. David,Thank you for taking your time to leave us such a beautiful comment. We are so happy to learn that you had an enjoyable and relaxing stay at our resort. Your kind words have been shared among the team. This will definitely motivate us all to keep up the good work. Once again, thank you for giving us a chance to serve you and we look forward to welcoming you back soon. Sincerely,Azerai La Residence Team

10/10 超赞

Peter

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice stay with great views of the river. Defo recommend
2023 年 12 月入住 1 晚
Azerai La Residence Team 于 2023年12月28日 的回复
Dear Mr. Peter,Thank you for choosing our hotel for your stay in Hue and sharing your pleasant review with us.We are pleased to read that you enjoyed your fabulous experience with our hotel.Your compliments are highly appreciated as a big motivation for our team to continuously thrive for the best quality of service.Once again, thank you for choosing us and we look forward to welcoming you back in the nearest future.Sincerely,Azerai La Residence Team

10/10 超赞

jean luc

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
C’est une institution a Hué ! L’hôtel est magnifique véritable monument art déco remarquablement situé au centre ville. Tout est superbe, les chambres, le hall, le salon et la salle de restaurant. Second séjour dans cet hôtel mythique et nous y reviendrons volontiers.
2023 年 11 月入住 2 晚
Azerai La Residence Team 于 2023年12月28日 的回复
Dear Mr. Jean Luc,Thank you for taking the time to tell us about your wonderful experience at Azerai La Residence Hue.We are very delighted to know that you enjoyed your stay with us for the second time. It is also lovely to see that you are impress with our location, design as well as restaurant service.We continuously strive to provide an exceptional experience for all our guests and your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team.Thank you again for sharing your feedback, and we hope to have a future opportunity to make your stay the most enjoyable and memorable one more time.Sincerely,Azerai La Residence Team

10/10 超赞

Dominique

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Je recommande sans réserve
Séjour fantastique, personnel très professionnel. Le spa de grande qualité. Le massage Azerai signature très complet et la masseuse très efficace.
2023 年 11 月入住 3 晚
Azerai La Residence Team 于 2023年11月16日 的回复
Dear Ms. Dominique,Thank you for taking the time to tell us about your wonderful experience at Azerai La Residence, Hue.We are very delighted to know that you had a fantastic stay at the hotel and excellent experience at our spa.We will certainly pass your compliments to our team and continuously strive to provide an exceptional experience for all our guests and your comments are definitely a motivation for us.Once again, thank you for your stay and we hope to have a chance to welcome you back at Azerai La Residence in a not too distant future!Sincerely,Azerai La Residence Team

8/10 还可以

Chisa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
とても良い滞在でした。 スパの時は裸なのでクーラーが寒かった。客が裸でいる場合は気温に気を付けて欲しい。客は温度変化に慣れていないので風邪をひくかもしれません。 マッサージの技術は最高でした。
2023 年 10 月入住 2 晚
Azerai La Residence Team 于 2023年11月1日 的回复
Warm greetings from Azerai La Residence, Hue.Dear Ms. Chisa,Thank you for taking your time to leave us such a beautiful comment. We are so happy to learn that you had an enjoyable and relaxing spa treatment at our Spa. We will definitely inform our spa team to pay more attention to the temperature in the spa room.Your kind words have been shared among the team. This will definitely motivate us all to keep up the good work.Once again, thank you for giving us a chance to serve you and we look forward to welcoming you back soon. With our best regards, Azerai La Residence Team

10/10 超赞

Michael

2023 年 10 月入住 2 晚
Azerai La Residence Team 于 2023年11月3日 的回复
Dear Mr. Michael,Thank you very much for your great rating on Hotels.com pertaining to your stay at Azerai La Residence Hue.We are looking forward to weloming you back in the near future.Regards,Azerai La Residence Team

10/10 超赞

philippe

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
exceptionnel
un séjour inoubliable dans un hôtel au charme incroyable!
2023 年 9 月入住 3 晚
Chau Dang Ms- Front Desk Manager 于 2023年09月22日 的回复
Dear Mr. Philippe,Thank you very much for choosing to experience at Azerai La Residence Hue and sharing your valuable feedback with us.We are pleased to read that you had exceptional stay at our hotel. Your words have truly inspired us to keep giving a best service for the guests. Your nice compliment has been shared to whole team as a great encouragement.Thank you very much for your great recommendation and we look forward to your next return visit.Sincerely,Chau Dang Ms- Front Desk Manager

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wish we could have stayed longer!
Fantastic hotel, with great facilities. The staff were second to none and pulled out every stop so we could have a lovely stay! Truly exceptional service
2023 年 9 月入住 1 晚
Chau Dang Ms- Front Desk Manager 于 2023年09月14日 的回复
Dear Mr. David,Thank you for taking the time to tell us about your exceptional experience at Azerai La Residence Hue.We are very delighted to know that you enjoyed your stay with us with "fantastic hotel and great facilities". We continuously strive to provide an exceptional experience for all our guests and your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team.Thank you again for sharing your experience, and we hope to have a future opportunity to make your stay the most enjoyable and memorable one more time.Sincerely,Chau Dang Ms- Front Desk Manager

6/10 一般

Edward

与家人及幼儿出行
满意:清洁度
This property oversells itself as 5 star. It is more like 4 star. Rooms are small. We also booked two rooms with 2 queens for family. These rooms had two single beds not two queens. False advertising. Spa massage is excellent and food is good although can get boring if you stay many days. The view of the river is good but view is hindered by trees. The hotel could do a better job of using the outdoor area.
Chau Dang Ms - Front Desk Manager 于 2023年09月9日 的回复
Dear Mr. Edward,Warm greetings from Azerai La Residence Hue. Thank you for choosing our hotel for your stay in Hue with your family. I am so happy to learn that you had an excellent spa massage and good food in our hotel. I will definitely share with the team as a great encouragement.We regret to hear that our bed size is not meet your expectation. You could choose the room with Queen bed or King bed for next visit.We look forward to another chance to host you at our property again.With my best regards,Chau Dang Ms- Front Desk Manager

10/10 超赞

Alan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel very friendly staff who are very engaging and can’t do enough for you. Rooms are very good and we had a river view hotel is spotless. We eat breakfast and lunch which was really good
2023 年 6 月入住 3 晚
Chau Dang Ms- Front Desk Manager 于 2023年06月24日 的回复
Dear Alan,Warm greetings from Azerai La Residence Hue.Thank you for taking your time to leave us such a beautiful comment. I am so happy to learn that you had an enjoyable stay at our resort with friendly staff, good room and good meal. Your kind words have been shared among the team. This will definitely motivate us to keep up the good work.Once again, thank you for giving us a chance to serve you and we look forward to welcoming you back soon. With my best regards,Chau Dang Ms- Front Desk Manager

10/10 超赞

BRENDA

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2 night stay, friendly staff and good location
2023 年 3 月入住 2 晚
Chau Dang Ms - Front Desk Manager 于 2023年04月8日 的回复
Dear Brenda,Thank you very much for the nice comment that you have posted about your stay at Azerai La Residence Hue. Your gracious appreciation will be shared to the whole team for their encouragement.Thank you again and we look forward to welcoming you back at our hotel soon.Kind Regards,Chau Dang Ms - Front Desk Manager

10/10 超赞

Jane

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous and wonderful property. We had a river facing room and the balcony looked onto the citadel. Stunning vista. Highly recommend.
2023 年 2 月入住 4 晚
Chau Dang Ms - Front Desk Manager 于 2023年04月8日 的回复
Dear Jane,Thank you very much for choosing Azerai during your vacation in Hue.We are delighted to read that you had enjoyed your visit with us and highly appreciate the nice comment about our hotel service, hotel facilities and location. Your compliments are definitely a motivation for us.We look forward to another chance to host you at our property again.Sincerely,Chau Dang Ms - Front Desk Manager

10/10 超赞

Michele

2023 年 1 月入住 2 晚
RDM 于 2023年01月19日 的回复
Warm greetings from Azerai La Residence, HueDear Michele,Thank you very much for your great rating. We are so happy to learn that you have had an enjoyable stay with us.All of us at Azerai La Residence, Hue are looking forward to welcoming you back.Best Regards,Tam Tran/Mrs.Room Division Manager

10/10 超赞

xavier castro

2022 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
a haven of peace in the center of Hue
this hotel is exactly what you are looking for during a stay in Hue: calm, tranquility and comfort after a day of discovery. Perfect location, caring and very professional staff, impeccable cleanliness.
2022 年 11 月入住 4 晚
Chau Dang Ms - Front Desk Manager 于 2022年11月13日 的回复
Dear Anonymous,Thank you very much for taking your valuable time to write us a great review regarding your stay at Azerai La Residence Hue.It is such a delighted to know that you had an excellent experience at our hotel with perfect location, caring and professional staff, impeccable cleanliness.We will definitely share your generous words of praise with all our team and your compliments are definitely a motivation for us.Once again, thank you for your stay and we hope to welcome you back to Azerai La Residence Hue in a not too distant future.Sincerely,Van Chau Dang Ms- Front Desk Manager

10/10 超赞

DeLAurore

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you want the best of the best, you'll find it at Azarai. Helpful and polite staff, clean and eco-friendly rooms, and top-notch restaurant. Will stay here again!
2022 年 9 月入住 1 晚
Chau Dang Ms - Front Desk Manager 于 2022年10月3日 的回复
Dear DelAurore,Thank you very much for choosing to stay at Azerai La Residence Hue and for sharing your thoughts about the recent stay at our property.We are all very happy to see that you find our hotel is one of the best of the best hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive even harder for excellence service.Thank you again for sharing your experience, and we are looking forward to welcoming you back our hotel in the near future.Best Regards,Chau Dang- Front Desk Manager

10/10 超赞

Karen

2022 年 9 月入住 2 晚
Chau Dang Ms - Front Desk Manager 于 2022年09月10日 的回复
Dear Ms. Karen,Thank you so much for taking the time to tell us about your stay at Azerai La Residence Hue.Your nice feedback is very much appreciated! We have passed on your comments to the team who was all delighted that you had an enjoyable stay.Thank you and we hope to welcome you back again in the near future.SincerelyChau Dang Ms- Front Desk Manager

10/10 超赞

Kay

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Beautiful Art Deco hotel, spotlessly clean. Staff the best we’ve encountered, nothing is too much. Private car amazing and very cost effective for trips. Food great. Location - on the Perfume river. Local guides, we’ll worth booking 10 out of 10
2022 年 8 月入住 2 晚
RDM 于 2022年08月18日 的回复
Warm greetings from Azerai La Residence, Hue. Dear Mr. Kay, We sincerely appreciate you taking the time to send us your feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our resort. Your kind words have been passed on to our team. This will certainly motivate us all to keep up the good work. Thank you for your continuous support and look forward to serving you again soon. With my best regards, Tam TRAN Room Division Manager

10/10 超赞

Ailing

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 3 晚
Chau Dang- Front Desk Manager 于 2022年08月4日 的回复
Warm greetings from Azerai La Residence Hue. Dear Mr. Ailing, Thank you very much for your nice compliment. I believe you had a wonderful stay with us. We hope to have a future opportunity to make your stay the most enjoyable and memorable one more time. Sincerely,

10/10 超赞

dung

2022 年 6 月入住 2 晚

10/10 超赞

Jeffrey,Solana Beach

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Classic beauty & elegance supported by outstanding staff
2022 年 5 月入住 3 晚
RDM 于 2022年06月13日 的回复
Warmest greetings from Azerai La Residence, Hue Dear Mr. Jeffrey, Thank you for taking the time to share your experience at Azerai La Residence, Hue. We are so happy to read that you had an enjoyable stay with us. We are looking forward to welcoming you back soon. With my best regards, Tam TRAN/Ms Room Division Manager

10/10 超赞

Terry,Tucson

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very welcoming and staff helpful. Full service including evening turndown, fresh towels and complementary welcome snacks and water. Refrigerator to provide cold water. Everything was perfect in and around hotel. Next to Perfume River promenade so morning/evening strolling lovely. Walkable to Citadel. Highly recommend and definitely stay again and again!
2022 年 5 月入住 2 晚
RDM 于 2022年06月13日 的回复
Dear Mr. Terry, Warm greetings from Azerai La Residence, Hue. Thank you for giving us a chance to serve you during your visit to Hue and we very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you again at Azerai La Residence, Hue. Best Regards, Tam TRAN/Ms Room Division Manager

6/10 一般

Xuan,Hanoi

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Vị trí tốt. Tuy nhiên do khách hàng ít nên cắt bỏ nhiều dịch vụ, khách hàng không có trải nghiệm kỳ nghỉ đầy đủ.
2021 年 12 月入住 4 晚
Ms Chau Dang-Front Desk Manager 于 2022年01月5日 的回复
Dear Ms Xuan, Thank you very much for choosing to stay at Azerai La Residence Hue and for sharing your thoughts about the recent stay at our property. It is great to see that you love our hotel location. And at the same time, we regret to hear that you don't have full experience stay as per your expectation. We appreciate your feedback on the hotel services as a constructive comment to improve the quality of service. Once again, many thanks for your very positive review, and we would be delighted if you choose to stay at Azerai La Residence Hue in the future. Warm regards,

8/10 还可以

SEOK

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 2 晚
RDM 于 2021年05月7日 的回复
Warm greetings from Azerai La Residence Hue. Dear Mr. Seok, I believe you had a wonderful stay with us. Thank you for your great rating and we hope to welcome you back soon. Best Regards, Tam TRAN Room Division Manager

10/10 超赞

真实旅客

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
호텔 룸 수영장 모든 시설이 좋았습니다. 직원들 모두 표정이 밝고 친절하고 특히 기억에 남을 원데이 투어를 어레인지 해준 직원에게 감사합니다^^
2021 年 5 月入住 2 晚
RDM 于 2021年05月4日 的回复
Warmest greeting from Azerai La Residence Hue. Dear Valued Guest, Thank you so much for sharing your experience during your stay with us. We are happy to hear that you had a great time with us. All of us at Azerai La Residence Hue are looking forward to welcoming you back soon. With my best regards, Tam TRAN Room Division Manager

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Điểm thích: đồ đạc và thiết kế tinh tế, view đẹp Điểm ko thích: ko có bồn tắm, giường nằm hơi mềm dễ bị đau cổ
2021 年 4 月入住 2 晚
Chau Dang-Front Desk Manager 于 2021年05月4日 的回复
Dear Anonymous, Warm greetings from Azerai La Residence Hue. Thank you for taking your time to share your experience with us. We continuously strive to provide an exceptional experience for all our guests and your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team to keep up the good job. We are looking forward to welcoming you back in a not too distant future. With my best regards

10/10 超赞

nhan quang

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I find my entire short stay at the hotel very warm and memorable! Throughout the entire time we we're there, we had received services that were outstanding but truly genuine from all the staffs that we encountered from the Front desk manager Tam, to Khanh and another young lady at reception who went out of their ways to make us felt at home from simple thing like trying to get us the kind of tea I wanted to buy ! Restaurant staffs who served us dinner also were very attentive and helpful! The hotel has been newly renovated since we last stayed. It's Azerai now and for sure it has lived up to its name! The room design's still faithfully art deco as the entire historical building first built by the French! It's spacious and tastefully decorated! The food was excellent too ! I have nothing but praise for this hotel!
2020 年 12 月入住 1 晚
Tam-Room Division Manager 于 2020年12月12日 的回复
Warmest greetings from Azerai La Residence Hue! Dear Mr. Quang Nhan, We very much appreciate your comments regarding your stay at Azerai La Residence Hue. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are looking forward to welcoming you again at Azerai La Residence Hue. Sincerely,

10/10 超赞

Adan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Meets and exceeds it's 5 star rating!
Outstanding stay!! The staff was above and beyond friendly, helpful, and professional. The Spa was very welcoming and had wonderful service. The Hotel looked great and room was fantastic. Highly recommend and I would definitely stay again.
2020 年 9 月入住 3 晚
RDM 于 2020年09月23日 的回复
Warm greetings from Azerai La Residence Hue. Dear Mr. Adan, Thank you for taking your time to share your experience with us. We are so happy to learn that you had an excellent stay at Azerai La Residence Hue. We are looking forward to welcoming you back in a not too distant future. With my best regards, Tam TRAN/Ms Room Division Manager

10/10 超赞

MARTIN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Th hotel is fantastic
2020 年 2 月入住 3 晚
Chau Dang/Ms-Front Desk Manager 于 2020年03月2日 的回复
Dear Mr. Martin, Thank you so much for your great review. We are very delighted to know that you enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have a future opportunity to make your stay the most enjoyable and memorable one more time. Sincerely, Chau Dang/Ms-Front Desk Manager

10/10 超赞

ts,uk

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Attractive colonial style property with well-tended grounds. Comfortable and spacious room. Good location on edge of Hue - 15 mins walk along river or £2 taxi. Some building work around hotel which can affect enjoyment of pool etc. Great staff and super customer service. Excellent restaurant recommendations
2020 年 2 月入住 3 晚
Dang Van Chau/Ms-Front Desk Manager 于 2020年02月21日 的回复
Dear Ts on ebookers, Thank you very much for the nice compliment that you have posted on Expedia review recently pertaining to your stay at Azerai La Residence Hue. We are very glad to know that you enjoyed your stay with us from the attractive colonial style, good location,comfortable room and great service staff. We will pass on your compliments to our team and we are sure they will be thrilled to hear about them. Once again, thank you for your kind review and we are looking forward to welcoming you back in the near future. Sincerely, Chau Dang/Ms - Front Desk Manager

10/10 超赞

真实旅客

2020 年 2 月入住 1 晚
Chau Dang/Ms-Front Desk Manager 于 2020年02月15日 的回复
Dear Anonymous, Warm greetings from Azerai La Residence, Hue! Thank you for your great rating. We are thrilled to hear that you enjoyed your stay with us. Have a good trip ahead and we are looking forward of welcoming you back soon. Warm regards, Chau Dang /Ms -Front Desk Manager

8/10 还可以

真实旅客

与家人及幼儿出行
满意:住宿条件和设施,员工和服务
The property itself was lovely as was the staff. We ran into a wedding reception that took over the pool area for two days. We also had just come from a hotel in Hoi-An that just did everything as well but for 35% less. We would still definitely recommend this hotel.
2020 年 1 月入住 2 晚
Chau Dang Ms-Front Desk Manager 于 2020年02月7日 的回复
Dear Anonymous, Thank you for taking the time to note your experience on Expedia. We are very delighted to know that you enjoyed your stay with us. We continuously strive to provide an exceptional experience for all our guests and your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team. Thank you again for sharing your experience, and we hope to have a future opportunity to make your stay the most enjoyable and memorable one more time. Sincerely, Chau Dang/Ms

10/10 超赞

Katrina

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Elegant and Gracious Hotel in Hue
The hotel is beautiful and the staff are amazing. I became sick during the trip and one of the staff walked my husband to the pharmacy and helped him order medicine for me. Then sent complimentary ginger tea up to the room for me. They couldn’t have been more gracious and welcoming.
2020 年 1 月入住 2 晚
Chau Dang Ms-Front Desk Manager 于 2020年01月13日 的回复
Dear Ms Katrina, Thank you very much for the nice compliment that you have posted on Expedia review recently. We are very glad to know that you enjoyed your stay with us and especially to the staff who accompany with your husband to pharmacy and help to buy the medicine for you as well as sending complimentary ginger tea to your room. We will pass on your compliments to our team and we are sure they will be thrilled to hear about them. Once again, thank you for your kind review and we are looking forward to welcoming you back in the near future. Sincerely, Chau Dang Ms-Front Desk Manager

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good fitness center with new equipment and a refurbished room.
2020 年 1 月入住 1 晚
Chau Dang/Ms-Front Desk Manager 于 2020年01月13日 的回复
Dear Anonymous, Thank you very much for spend your time to give us a great review. We are happy to hear that you enjoyed your stay with us and our new gym equipment and refurbished room meet your expectation. Once again, thank you for your stay and we hope to have a chance to welcome you back at Azerai La Residence Hue in a not too distant future! Sincerely, Chau Dang/Ms-Front Desk Manager

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
Room Division Manager 于 2020年01月7日 的回复
Dear valued guest, Thank you for your great review and we are looking forward to welcoming you back soon. With my best regards,

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay at an amazing hotel!
Outstanding Property. Would definitely stay again.
2019 年 11 月入住 1 晚
Ms Van Chau Dang- Front Desk Manager 于 2019年12月4日 的回复
Dear Anonymous, Thank you for take the time to tell us about your wonderful stay at an amazing hotel. We are thrilled to read your compliment. We will certainly pass your compliment to our team and continuously strive to provide an exceptional experience for all our guests. Thank you again for your stay with us and we hope to have a chance to welcome you back soon in the near future. Sincerely, Van Chau Dang Ms/ Front Desk Manager