The area the hotel is located in is beautiful, well kept and quiet. The staff was friendly, helpful and attentive. Great vacation spot. Water at the beach is a little rough. It’s still the ocean!
Steven
於 2024 年 4 月住了 6 晚
2/10 很差
Nadia
2024年4月24日
Nadia
於 2024 年 4 月住了 3 晚
6/10 一般
Sarah (Ham Lake)
伴侶同遊
2024年4月24日
讚好:整潔度
不滿:設施服務
My fiance and I stayed at the property between 4/9/24- 4/14/24. The pros: clean, quiet, convenient beach access.
The food is delicious, but expensive and portions were small (in our opinion) we spent $133 on dinner between just the two of us. The was the first and last time we ate on the property! Front desk staff was welcoming. We were happy with our room except that there were no curtains hanging up so people could see inside our bathroom! We asked for curtains and we were told they had none in stock. We asked for a different room, all they could offer us was a down graded room which we didn't want. So we stayed in the original room. The experience didn't ruin our trip, but overall we were not satisfied customers. Wish more could have been done to resolve the problem. Our at least offer us a free meal. Not sure if we will be back.
Sarah
於 2024 年 4 月住了 5 晚
10/10 優異
John
2024年4月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved everything about the hotel. I enjoyed the pool and walks to the beach daily. It was so relaxing and beautiful. Can't wait to come back.
John
於 2024 年 4 月住了 6 晚
8/10 不錯
Kherie
2024年4月17日
讚好:整潔度、職員與服務和住宿狀況
Kherie
於 2024 年 4 月住了 4 晚
2/10 很差
Gabrielle
伴侶同遊
2024年4月16日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The whole stay my rom was flooded. All my clothes VERY expensive clothes are ruined. They accommodated me by giving back $30 which is nothing compared to my 1000 items. I mean if your going to be 1000 for 2 nights I would suggest being worth it or be dry !! Balcony doors was rusty, beds feels muggy and musty. People alway want you to be patient and give them grace but when it something urgent on your end they seem to be no hace in their movement. I was so mad and upset at my stay that I checked out extremely early like 6am to stay at the Hyatt hacienda Del Mar !! FAVORITE RESORT ON THE ISLAND, I love it there. In the process of leaving I left my laptop and switch, they had it no problem. My issue with this I when I told the manager that I had a flight at 12pm and the distance between these two resorts is like 2 hrs aways and it was 8:30am they wanted to help by shipping ???!!! HELLL NO. I went to retrieve my item, arrived around 10:15 AND Ofcourse i had to wait an extra 35 mins for SECURITY for my items. ONCE I explained that this is an urgent situation where I would miss my flight, I was quickly told to calm down !!! Ridiculous!!! I would never stay here again. I’ve been to PR 3 time and this is extremely a bad resort and charging HYAT stay prices. The only thing good about the resort is the alcohol beverages that taste like juice, their wings and truffle fries. The male bartender was really nice can’t remember his name but he hadblack hairand recommended the truffle fries.
Gabrielle
於 2024 年 4 月住了 3 晚
10/10 優異
Antoine
伴侶同遊
2024年4月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a great experience. Staff was amazing and friendly. Will definitely be back.
Antoine
於 2024 年 4 月住了 2 晚
10/10 優異
Luther
2024年4月13日
Luther
於 2024 年 4 月住了 3 晚
6/10 一般
JOSE L.
家人同遊
2024年4月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Didn't like the fact that none of the rooms have microwaves. Usually, I'd bring food back to the room from wherever me and my family ate at and would re-heat. Can't do that here. Also, everything on the resort is cashless. Wasn't advised of this when I checked in. Found out the hard way, when I ordered food service and they told me they didn't accept cash upon delivery.