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酒店職員有禮貌，酒店經理非常好，主動協助客人，為客人提供所需的資料，酒店非常方使

Overall is good. 近地鐵站，但空間細小，兩隻喼開完擺到出門口 。另外房間默認安排在G/F，但沒註明，入住時前台才通知，要加錢才可住G/F以上樓層的同類房型

We had a problem with the hotel we originally booked, so we got transferred to the FRANKLIN London by Expedia promptly which we very much appreciated. The room is super cozy and amazing, staff here are helpful with warm smile. You can have variety choices for the main course of your breakfast and I really recommend to include breakfast when you stay. The hotel is very close to the Harrods, only within 5 minutes walk. Takes 8 minutes to the underground. Very convenient location with quiet neighbourhood. The only cons would be there was no electric socket nearby the bed or table, it’s a bit tricky to charges phones and other equipments. Franklin set a very high standard for 5 star hotels and we hope to stay here again when we back to London.